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 With comprehensive range of applications from Cisco and our alliance solution partners, we can enable you to work with more efficiency and increase productivity on your business operations. Our applications not only help you optimize your investment potential, they are also designed to grow with your needs, a feature that is very important for growing businesses. One of the most important applications is the customer relationship management tool, which enables you to intelligently queue and route calls and match callers with database look-ups.
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Cisco SMB Class Solutions offer a suite of applications to fit your various needs:
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- Cisco CallManager
Cisco CallManager is the software-based call-processing component of the Cisco IP telephony solution which is installed on Cisco Media Convergence Servers.
- Cisco CallManager Express
Cisco CallManager Express is the software-based call-processing component of the Cisco IP telephony solution installed on Cisco Access Routers.
- Cisco Unified Communications Solutions
Cisco Unified Communications combine personal productivity management tools — such as unified messaging, rules-based call routing, and speech recognition — to deliver an unprecedented level of communications control.
- Cisco Unify Express Voice Mail
Cisco Unity Express integrates seamlessly with Cisco CallManager Express and provides basic auto attendant features and voice mail.
- IP Video-Conferencing Solutions
Cisco IP audio and video conferencing solutions help your customers gain a competitive edge by employing the latest advances in multimedia networking.
- Customer Contact Solutions
Cisco IP Contact Center Express solutions combine applications such as intelligent contact management, real-time Web collaboration, and e-mail response management with powerful Cisco IP telephony solutions.
- Cisco CRM Communications Connector
The Cisco CRM Communications Connector helps your customers increase their customer loyalty and employee productivity by providing intelligent telephony features such as click-to-dial and screen pops on incoming calls.
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