A unified network incorporating data, voice and video opens the door to an incredible wealth of applications. They make people more productive and businesses more competitive by increasing efficiency, saving time and reducing costs dramatically.
ENHANCED CUSTOMER PRODUCTIVITY
In a converged voice, video and data environment, customer care applications enable a network where customers can help themselves as easily as they can seek help from an agent.
Wherever your customers are, Cisco's IP-based contact centre means you can stay in touch with them - via voice, data and video. All media types are supported within a framework that allows organizations to take advantage of new IP-based applications at their own pace. However, it still lets them preserve legacy investments and make the most of their existing IP data infrastructures.
IMPROVE BUSINESS PRODUCTIVITY WITH UNIFIED COMMUNICATIONS
Unified messaging does what its name suggests - combining voicemail, email and fax receptions in a single application suite. That means it's easier and cheaper to store and retrieve what were once very different message types - which in turn means organizations save money and increase productivity across the board.
EXPANDED WORKGROUP PRODUCTIVITY WITH COLLABORATION AND VIDEO CONFERENCING
With an IP network video solution such as streaming video, any enterprise can transform its network into a learning environment giving many different audiences easy access to highly specific and personalized information.
Educational programs, satellite or cable broadcasts, up-to-the-minute corporate communications, new product training, seminars, business TV... all can be sent directly to desktops anywhere in your business - whether they're across the street or on another continent. And video conferencing solutions provide large and small groups with interactive, face-to-face connectivity - giving them the tools they need to be more productive, make decisions faster, save time and avoid the burden of travel.
