Cisco Collaboration Use Case Tool

WebEx

Provides subscription-based web conferencing delivered through WebEx Collaboration Cloud
WebEx provides voice and video conferencing with content sharing capability on a single platform
WebEx Enabled TelePresence allows on-premise or WebEx users to join meetings either from video endpoints, desktop clients or mobile devices

See Conferencing in a Cisco Preferred Architecture

Mobile/Teleworker

Cisco Expressway provides secure firewall and NAT traversal for mobile Cisco Jabber and TelePresence video endpoints
Cisco Expressway can be used for mobile and remote access with no additional investment
Use the organization's existing VPN to extend collaboration services to teleworkers or use Cisco IP Phones with VPN clients

See Collaboration Edge in a Cisco Preferred Architecture

Remote Site

Cisco Unified IP Phones, Jabber clients, and TelePresence video endpoints register directly to the headquarters
The Cisco ISR supports standards-based interfaces and different PSTN types, so it can be deployed globally
CUBE functionality can be enabled on the Cisco ISR if a SIP trunk is used rather than traditional PSTN interfaces

See Collaboration Edge in a Cisco Preferred Architecture

Applications

In addition to the call processing and media resource components, the Cisco Preferred Architecture for Enterprise Collaboration includes the following Cisco applications to enhance usability, functionality, and management:

Unity Connection to provide messaging
Unified Contact Center Express (CCX) for customer care
Prime Collaboration for user and device provisioning
TelePresence Management Suite for conference scheduling and Collaboration Meeting Room (CMR) administration
TelePresence Content Server for video recording
MediaSense for audio recording

See Applications in a Cisco Preferred Architecture

Call Control

Cisco UC Manager provides centralized call control at a single location that serves multiple locations
Common telephony features are available across voice and video endpoints and Cisco Jabber clients
Provides instant messaging, network-based presence, and federation for third-party chat servers

See Call Control in a Cisco Preferred Architecture

Conferencing

Users have a consistent experience for launching and joining various types of conferences
A single conferencing platform provides on-premises audio and video conferencing
Real-time, high-definition video conferencing, including the ability to easily share content
Cisco WebEx Enabled TelePresence combines scheduled on-premises video conferences and the WebEx cloud-based conferences

See Conferencing in a Cisco Preferred Architecture

Collaboration Edge

Cisco Expressway provides calling, presence, instant messaging, voicemail, and corporate directory services to remote clients
Cisco Expressway enables video communications between organizations, partners, and vendors over the Internet
The Cisco ISR supports various PSTN types or CUBE functionality can be enabled if a SIP trunk is used
The Cisco ISR can also be used for WAN connectivity

See Collaboration Edge in a Cisco Preferred Architecture

Endpoints

Cisco Unified IP Phones, Jabber clients, and TelePresence video endpoints use SIP to register directly to Cisco Unified Communications Manager

See Endpoints in a Cisco Preferred Architecture

Unity Connection

Users can access their voice messages by using their IP phones, mobile devices, and various email clients
Allows users to customize personal settings from a web browser
Offers a natural and robust speech-activated user interface to browse and manage voice messages

See Applications in a Cisco Preferred Architecture

Cisco Unified Contact Center Express

Recorded greetings and customized prompts provide sophisticated call handling
Unified CCX supports external customer interaction
Unified CCX facilitates internal company communication for activities such as help desk

See Applications in a Cisco Preferred Architecture

Cisco MediaSense

Full integration with the Cisco Collaboration infrastructure to protect the customer's investment
Standard SIP-based audio recording solution for all environments (contact center and others)
Easy access to recordings for replay and download
Flexible deployment with capability to record conversations on the phone or voice gateway

See Applications in a Cisco Preferred Architecture

Cisco Prime Collaboration

A consistent, unified approach simplifies the management of multiple Cisco collaboration technologies
Bulk-based provisioning, phone MACDs, and consolidated views, simplify user and service-related configuration and administration
A self-service portal eases support by enabling users to make authorized changes

See Applications in a Cisco Preferred Architecture

Cisco TelePresence Management Suite and Extensions

Users can schedule conferences for video, audio, and Web participants through a single unified interface
Participants can launch the conference session with one button to push (OBTP) on supported endpoint devices
Multinational and global organizations can benefit from a single instance of TMS for facilitating video connections

See Applications in a Cisco Preferred Architecture

TelePresence Content Server

Users can access the a recording alias from their endpoints, thus making creation of a recording easy
Recording of scheduled TelePresence meetings is as simple as selecting a checkbox within TMS scheduling tools

See Applications in a Cisco Preferred Architecture

IP Phones