WebEx
- Provides subscription-based web conferencing delivered through WebEx Collaboration Cloud
- WebEx provides voice and video conferencing with content sharing capability on a single platform
- WebEx Enabled TelePresence allows on-premise or WebEx users to join meetings either from video endpoints, desktop clients or mobile devices
See Conferencing in a Cisco Preferred Architecture
Mobile/Teleworker
- Cisco Expressway provides secure firewall and NAT traversal for mobile Cisco Jabber and TelePresence video endpoints
- Cisco Expressway can be used for mobile and remote access with no additional investment
- Use the organization's existing VPN to extend collaboration services to teleworkers or use Cisco IP Phones with VPN clients
See Collaboration Edge in a Cisco Preferred Architecture
Remote Site
- Cisco Unified IP Phones, Jabber clients, and TelePresence video endpoints register directly to the headquarters
- The Cisco ISR supports standards-based interfaces and different PSTN types, so it can be deployed globally
- CUBE functionality can be enabled on the Cisco ISR if a SIP trunk is used rather than traditional PSTN interfaces
See Collaboration Edge in a Cisco Preferred Architecture
Applications
In addition to the call processing and media resource components, the Cisco Preferred Architecture for Enterprise Collaboration includes the following Cisco applications to enhance usability, functionality, and management:
- Unity Connection to provide messaging
- Unified Contact Center Express (CCX) for customer care
- Prime Collaboration for user and device provisioning
- TelePresence Management Suite for conference scheduling and Collaboration Meeting Room (CMR) administration
- TelePresence Content Server for video recording
- MediaSense for audio recording
See Applications in a Cisco Preferred Architecture
Call Control
- Cisco UC Manager provides centralized call control at a single location that serves multiple locations
- Common telephony features are available across voice and video endpoints and Cisco Jabber clients
- Provides instant messaging, network-based presence, and federation for third-party chat servers
See Call Control in a Cisco Preferred Architecture
Conferencing
- Users have a consistent experience for launching and joining various types of conferences
- A single conferencing platform provides on-premises audio and video conferencing
- Real-time, high-definition video conferencing, including the ability to easily share content
- Cisco WebEx Enabled TelePresence combines scheduled on-premises video conferences and the WebEx cloud-based conferences
See Conferencing in a Cisco Preferred Architecture
Collaboration Edge
- Cisco Expressway provides calling, presence, instant messaging, voicemail, and corporate directory services to remote clients
- Cisco Expressway enables video communications between organizations, partners, and vendors over the Internet
- The Cisco ISR supports various PSTN types or CUBE functionality can be enabled if a SIP trunk is used
- The Cisco ISR can also be used for WAN connectivity
See Collaboration Edge in a Cisco Preferred Architecture
Endpoints
- Cisco Unified IP Phones, Jabber clients, and TelePresence video endpoints use SIP to register directly to Cisco Unified Communications Manager
See Endpoints in a Cisco Preferred Architecture
Unity Connection
- Users can access their voice messages by using their IP phones, mobile devices, and various email clients
- Allows users to customize personal settings from a web browser
- Offers a natural and robust speech-activated user interface to browse and manage voice messages
See Applications in a Cisco Preferred Architecture
Cisco Unified Contact Center Express
- Recorded greetings and customized prompts provide sophisticated call handling
- Unified CCX supports external customer interaction
- Unified CCX facilitates internal company communication for activities such as help desk
See Applications in a Cisco Preferred Architecture
Cisco MediaSense
- Full integration with the Cisco Collaboration infrastructure to protect the customer's investment
- Standard SIP-based audio recording solution for all environments (contact center and others)
- Easy access to recordings for replay and download
- Flexible deployment with capability to record conversations on the phone or voice gateway
See Applications in a Cisco Preferred Architecture
Cisco Prime Collaboration
- A consistent, unified approach simplifies the management of multiple Cisco collaboration technologies
- Bulk-based provisioning, phone MACDs, and consolidated views, simplify user and service-related configuration and administration
- A self-service portal eases support by enabling users to make authorized changes
See Applications in a Cisco Preferred Architecture
Cisco TelePresence Management Suite and Extensions
- Users can schedule conferences for video, audio, and Web participants through a single unified interface
- Participants can launch the conference session with one button to push (OBTP) on supported endpoint devices
- Multinational and global organizations can benefit from a single instance of TMS for facilitating video connections
See Applications in a Cisco Preferred Architecture
TelePresence Content Server
- Users can access the a recording alias from their endpoints, thus making creation of a recording easy
- Recording of scheduled TelePresence meetings is as simple as selecting a checkbox within TMS scheduling tools
See Applications in a Cisco Preferred Architecture
- Single- and multiline endpoints
- Supports range of communication needs
- User-friendly, full-featured phones
- Easily build capabilities into web applications
- Customize the collaboration user experience
- Highly secure and reliable communications
- Rapid component installation and maintenance
- Provisioning and resource optimization
- Simplified, unified network management
- Designed for videoconferencing integrators
- High-def video and audio, integration flexibility
- Tailor systems to meet specific environments
- Quickly and easily embed communication capabilities
- Improve business process by automating tasks
- Easy to use, pay as you go, 24/7 support
- Integrate Cisco Spark with other apps
- Unify workstreams with native integrations
- Customize Spark capabilities with APIs and SDKs
- Easy to use, 24/7 support
- Bring teams together in virtual meeting rooms
- Send messages, have video calls, and share files
- Benefit from end-to-end content encryption
- Online meetings in real time from anywhere
- High-quality, scalable, intuitive user experience
- Incorporates audio, video, and content sharing
- Extends high-definition video to the desktop
- Simple, integrated, and affordable
- Capabilities beyond traditional video
- Add videoconferencing to meeting rooms
- Up to 1080p60 video resolution
- Performance and value-line options
- Anytime, anywhere collaboration on any device
- Supports most protocols, interfaces, codecs
- Investment protection for existing technology
- Secure, sophisticated call routing
- Comprehensive contact management
- Embedded reporting solution
- Dedicated telepresence conference rooms
- High-quality, simple, reliable experience
- True-to-life quality and exacting details
- Centralized contact center infrastructure
- Deliver services to divisions or branch offices
- Call routing to agents independent of location
- Collaboration anywhere across any device
- Business-class IP voice and video telephony
- Instant interaction with IM and presence
- Native and customized business app integration
- Distributed contact center infrastructure
- Supports multiple interactions simultaneously
- Omnichannel service management
Cisco Contact Center
Collaboration Infrastructure