The following VM configurations match the UCCE_10.5_Win2008_vmv9_v1.0 ova
template.
Used for Unified CCE, ICME, CCH, and ICMH Router.
Maximum operational capacities:
Unified CCE | Unified ICME | NAM | ||
---|---|---|---|---|
Concurrent Agents | 8,000 | 12,000 | 28,800 | 0 |
Calls Per Second | 69 | 105 | 115 | 300 |
Support for Unified CCH and ICMH CICM Routers is as shown for Unified CCE and ICME, respectively, for single instance usage. You may not deploy multi-instance CICM virtualized.
Used for Unified CCE, ICME, CCH, and ICMH Logger.
Maximum operational capacities:
Unified CCE | Unified ICME | NAM | ||
---|---|---|---|---|
Concurrent Agents | 8,000 | 12,000 | 28,800 | 0 |
Microsoft SQL Edition | Std | Ent | Ent | Std |
SAN Required | No | Yes | No | No |
Support for Unified CCH and ICMH CICM Loggers is as shown for Unified CCE
and ICME, respectively, for single Instance usage. You may not deploy
multi-instance CICM virtualized.
Virtual disk configuration notes:
You may deploy the two vDisks on the same or separate datastores, and you may customize vDisk 2 to meet specific customer database retention requirements.
Used for Unified CCE, ICME, CCH and ICMH Rogger.
Maximum operational capacities:
Unified CCE | Unified ICME | NAM | |
Concurrent Agents | 4,000 | 4,000 | 0 |
Calls Per Second | 35 | 58 | 150 |
Support for Unified CCH and ICMH CICM Roggers is as shown for Unified CCE and ICME, respectively, for single Instance usage. You may not deploy multi-instance CICM virtualized.
Virtual disk configuration notes:
You may deploy the two vDisks on the same or separate datastores, and you may customize vDisk 2 to meet specific customer or database retention requirements.
Used for Unified CCE Progger upgrade, for existing deployed customers, to version 10.0(x). This deployment type is deprecated and is not supported for new deployments.
Agent PG types supported:
Desktops supported (one of the following):
Secondary PGs supported:
Maximum operational capacities:
Used for Unified CCE Agent PG.
The Agent PG type CM is supported.
Desktops supported:
Secondary PGs supported (one of the following):
Maximum operational capacities:
Used for Unified CCE Agent PG with CAD Services.
Agent PG types supported:
Desktops supported:
Secondary PGs supported (one of the following):
Maximum operational capacities:
Virtual disk configuration notes:
You may deploy the two vDisks on the same or separate datastores, and you may customize vDisk 2 to meet specific customer database requirements.
Used for Unified CCE Agent PG with CAD Services.
Agent PG types supported:
Desktops supported:
Secondary PGs supported (one of the following):
Maximum operational capacities:
Virtual disk configuration notes:
You may deploy the two vDisks on the same or separate datastores, and you may customize vDisk 2 to meet specific customer database requirements.
The Large Generic PG is used to support agents connected to the Cisco Unified Call Manager (UCM). The following PG types are supported:
The Large Generic PG VM is used when the number of skill groups or precision
queues simultaneously logged on and receiving calls, per PG, is 2,000 or
greater.
Desktops supported:
Secondary PGs supported (one of the following):
Maximum operational capacities:
The Small Generic PG is used to support agents connected to the Cisco Unified Call Manager (UCM). The following PG types are supported:
The Small Generic PG VM is used when the number of skill groups or precision queues simultaneously logged on and receiving calls, per PG, is fewer than 2,000.
Desktops supported:
Secondary PGs supported (one of the following):
Maximum operational capacities:
Used for Unified CCE MR PG.
MR PIM types supported:
Maximum operational capacities:
Used for Unified CCE MR PG.
MR PIM types supported:
Maximum operational capacities:
Used for Unified CCE, ICME, CCH and ICMH VRU PG.
VRU PIM types supported:
Maximum operational capacities:
Used for Unified CCE, ICME, CCH and ICMH VRU PG.
VRU PIM types supported:
Maximum operational capacities:
Used for Unified ICME and ICMH Avaya ACD PG.
For additional requirements, please refer to the
Cisco Unified ICM ACD Supplements for Avaya and the Supported Switches
(ACDs) matrix.
Desktop supported: CTI Toolkit (all) (Optional—CTI OS Server installed)
Maximum operational capacities:
Used for Unified ICME and ICMH TDM ACD PG.
For additional requirements and information about TDM ACD types supported
by applicable Unified CCE release, please refer to the
Cisco Unified ICM Supported Switches (ACDs) matrix.
Desktop supported: CTI Toolkit (all) (Optional—CTI OS Server installed)
Secondary PGs supported (one of the following):
Maximum operational capacities:
Used for Unified ICME and ICMH TDM ACD PG.
For additional requirements and information about TDM ACD types supported
by applicable Unified CCE release, please refer to the
Cisco Unified ICM Supported Switches (ACDs) matrix.
Desktop supported: CTI Toolkit (all) (Optional—CTI OS Server installed)
Secondary PG supported: VRU PG
Maximum operational capacities:
Used for UCC Gateway PG, Parent ICME to Child UCCE integrations.
Maximum operational capacities:
You may connect the UCC Gateway PG to Unified CCE or Unified CCX systems (not both).
Used for Unified CCE Administration Clients.
May also be used for ISE.
Used for Unified CCE Administration Workstation (AW.)
Maximum operational capacities:
Used for Unified CCE Administration Workstation - Historical Data Server.
Maximum operational capacities:
Note: Unified CCE deployments for up to 12,000 agents require SAN storage and Microsoft SQL Enterprise Edition.
Note: Additional vRAM may be added to the OVA to align with VM guidance in later releases.
Used for Unified CCE Administration Workstation - Historical Data Server - Detailed Data Server.
Maximum operational capacities:
Note: Unified CCE deployments for up to 12,000 agents require SAN storage and Microsoft SQL Enterprise Edition.
Note: Additional vRAM may be added to the OVA to align with VM guidance in later releases.
Used for Unified CCE Historical Data Server - Detailed Data Server.
Maximum operational capacities: 200 Reporting Users, each running 2 historical report per hour either returning not more than 800 rows or with a data set not larger than 3000
Note: Unified CCE deployments for up to 12,000 agents require SAN storage and Microsoft SQL Enterprise Edition.
Note: Additional vRAM may be added to the OVA to align with VM guidance in later releases.
Used for Unified ICME and ICMH Sigtran Gateway.
Used for Unified CCE and CCH Remote Silent Monitor or Silent Monitor Server.
Maximum operational capacities: 80 concurrent sessions