Contact information
Emergency use:
Response agencies can request an emergency activation during a catastrophic incident by emailing, emergencyresponse@cisco.com.
Non-emergency inquiries:
For general non-emergency inquiries, please email, crisisresponse-info@cisco.com.
When crises occur, we can respond quickly
In 2005, Cisco’s Tactical Operations (TacOps) team provided emergency connectivity for agencies and organizations impacted by Hurricane Katrina. In 2020, TacOps merged with the Cisco Critical Human Needs investment portfolio to optimize its social impact—becoming Cisco Crisis Response.
Emergency communications
We deploy emergency networking and communications equipment as well as personnel to install emergency networking gear.
Help creating solutions
We know what technologies can accomplish the most in an emergency and provide connectivity needs assessments and recommendations.
Technology support
Even if we can't be there in person, we have remote capabilities and can provide virtual technology support.
Grants and matching gifts
We provide disaster grants to strategic nonprofit partners and run matching gift campaigns so that employees can support relief efforts.
Who and what we support
Public safety
Continuity of government
Critical infrastructure
What's inside Cisco Crisis Response
Our team
Our team includes technical engineers, operations and logistics coordinators, grant portfolio managers, and over 600 Cisco employees who volunteer their time and expertise.
Network Emergency Response Vehicle (NERV)
The Cisco Network Emergency Response Vehicle (NERV) is a ruggedized, resilient, and automated vehicle-based mobile command and communications resource that can provide mission-critical networking to recover after catastrophes.
Emergency Communications Unit
This trailer contains rapidly deployable and highly secure network, radio, and collaboration technologies. It is designed to fit into a C-17 cargo aircraft.
Emergency Communications Kit, Small Form Factor (ECK SFF)
The Cisco Emergency Communication Kit is designed to quickly, securely, and reliably establish voice and data communications in remote environments. (Only available in the United States.)
Rapid Response Kit
This kit is designed for emergency responders, assessment teams, and others who require a highly portable, lightweight, power-efficient, and secure network.
Mesh Response Kit
The Mesh Response Kit (MRK) is a mesh solution providing a wireless network for first responders, emergency managers, critical infrastructure, and similar agencies.
Phone Kit
The Phone Kit is a cloud-based telephony solution designed to provide additional IP phones to quickly expand voice services beyond the initial capacity of our other portable emergency communications platforms. (Only available in the United States.)
Line of Sight Kit
The Cisco Line of Sight kit provides line-of-sight wireless data connecvity in point to point (PtP) or point to multipoint (PtMP) scenarios for disaster response missions.
