Contents

Introduction

Prerequisites

Requirements

Components Used

Problem: cvp_dbadmin Password Fails

Solution

Introduction

This document describes the steps of changing the cvp_dbadmin account password for Customer Voice Portal (CVP) reporting server when normal process of reset fails with the error "Script changePWD execution failed, reason=1351".

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Customer Voice Portal (CVP)

- Windows server 2008

- Basic procedure to reset CVP reporting user passwords

Components Used

The information in this document is based on CVP version 9.0(X) and above.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Problem: cvp_dbadmin Password Fails

There is a possibility where this basic procedure to chage the cvp_dbadmin password may fail and the logs reflect these errors.

ORM logs (Path: )

09:16:45 listener-thread: err = -951: oserr = 0: errstr = cvp_dbadmin@domain.com:Incorrect password or user cvp_dbadmin@XXXXXXX.XXXXXX.com[domain.com] is not known on the database server.

OAMP logs (path: )

09:14:34.576 -0500: %CVP_9_0_OAMP-3-OAMP_OWEB_FORWARD_DEVICE_EXCEPTION_ERROR: An unexpected exception occurred during operation change reporting db user password-cvp_dbuser (Device name:XXXXXXXXX | Managed address: X.X.X.X | Device type: Unified CVP Reporting Server): com.cisco.cvp.oamp.omgr.exception.ORMException: Exception invoking MBean Operation: methodName=changeUserPassword,params=*****,bReconnectIfNotConnected=true,signature=[java.lang.String, java.lang.String, java.lang.String],this=connection=ormAddress=X.X.X.X,uri=service:jmx:rmi:///jndi/rmi://X.X.X.X:2099/jmxrmi,objectName=OAMP:address=X.X.X.X,deviceType=CVP_RPT_SERVER,componentType=SubsystemReporting

at com.cisco.cvp.oamp.omgr.adapter.mgmt.MBeanAdapter.invoke(MBeanAdapter.java:464)

at com.cisco.cvp.oamp.omgr.adapter.mgmt.MBeanAdapter.invoke(MBeanAdapter.java:385)

at com.cisco.cvp.oamp.omgr.Component.invokeOnORM(Component.java:1377)

The issue is seen when a service pack (SP1) is installed on the windows 2008 patform of reporting server.

Solution

The same password instance occurs due to Cisco Bug ID CSCuw90124 and you can resolve the issue and maintain the same password for cvp_dbuser and cvp_admin accounts through these steps.

1. Please turn off all the services on the CVP except the ORM service (it is used to communicate with the OAMP server).

2. On the reporting server, click in My Computer  and right click in Manage, now navigate to  Local Users and Group Users and change the cvp_dbuser password.

3. Use the above password (of cvp_dbuser) in these steps

Step 1.In reporting server from command prompt navigate to the C:\Cisco\CVP\bin directory.

Step 2. Execute the command report-init.bat -reporthashpw YourPassword (same as that you set in the second step).

Step 3. Verify if the reporting.properties file is updated.

4. Under OAMP server, navigate to Device Management > Reporting Server > Database Administration > Change User Passwords.

5. Select Database User in the User drop down menu.

6. Use the above given password as Old password and create a new password by save and deploy.

7. Check the reporting.properties file in the reporting server and confirm that it got updated.

8. Start the services or reboot the reporting server.

These are the basic procedure to reset the CVP reporting server account password:

1. Open a remote desktop session to the reporting server.

2. Login to the server with a user having administrator rights.

3. Verify the reporting users i.e cvp_dbadmin, cvp_dbuser exists on CVP reporting server.

4. Ensure that CVP reporting users are members of local Administrators and Informix admin groups.

5. Ensure the CVP reporting user accounts are not locked out.

6. Ensure the reporting server is STOPPED via CVP OPS console before the windows password is changed. If the reporting server is not stopped, it attempts to connect with the bad username/password combination and lock the cvp_dbuser account.

7. Ensure the Cisco CVP Resource Manager service is started and running on the CVP reporting server.

8. Navigate to Computer Management > Local Users and Groups > Users.

9. Reset the password for cvp_dbadmin, cvp_dbuser to a temporary password.

10. Navigate to OAMP console webpage > CVP Reporting Server > Select/Edit CVP Reporting Server Configuration > Database Administration > Change User Passwords.

11. Enter the temporary password as the Old Password, and then enter your new permanent password.

12. Ensure the accounts are not locked out through Windows Users and Groups.

13. Restart the CVP reporting server.