Field Notice: FN - 63663 - 100G-LC-C: Equipment Degraded on CTC After Boot Completion - Workaround Provided

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Updated:March 7, 2019
Document ID:FN63663

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
20-Jun-13
Initial Release
10.0
13-Oct-17
Migration to new field notice system
10.1
07-Mar-19
Updated the Defect Information Section

Products Affected

Affected Product ID Comments
15454-M-100G-LC-C=
15454-M-100G-ME-C=
15454-M-100GC-LIC=

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

A limited number of 15454-M-100G-LC-C blades report an EQPT DEG alarm approximately four minutes after the boot phase has completed (the load is complete on Cisco Transport Controller (CTC) and the LED on the front panel no longer blinks). This is a false alarm. Functionality of the card is not impacted and traffic continues to flow normally.

Background

The alarm condition is triggered by the application software that attempts to communicate between the processor and two unused components. Cards manufactured earlier than May 2013 are not impacted by this condition since these components are still present even though they serve no other function.

Use the serial number validation tool provided in the "How To Identify Affected Products" section in order to check the hardware's serial numbers to identify affected units.

Problem Symptom

The EQPT DEG alarm is reported on CTC. However, there is no impact on traffic and the cards work properly.

Workaround/Solution

The serial numbers of the cards used by customers are detected by the link in the "How To Identify Affected Products" section. As a workaround, demote the EQPT DEG alarm until the solution is available.

For the affected cards, the issue is being fixed in Release 9.6.0.4 which is scheduled to be available on Cisco.com on July 15, 2013.

How To Identify Affected Products

A serial number validation tool has been provided for customers to easily check their hardware's serial number in order to identify affected units.

Serial Number Validation Tool

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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