Field Notice: FN - 64199 - Cisco 7962 / 7965 / 7975 - SCCP Phones with Expansion Modules are Resetting - Software Upgrade Recommended

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Updated:October 25, 2016
Document ID:FN64199

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
29-Sep-16
Initial Release
10.0
25-Oct-17
Migration to new field notice system

Products Affected

Affected Product ID Comments
CP-7915=
CP-7916=
CP-7962G
CP-7965G
CP-7975G

Defect Information

Defect ID Headline
CSCuu49765 IP phones with sidecars resetting

Problem Description

Cisco 7962, 7965, or 7975 Skinny Client Control Protocol (SCCP) IP phones with expansion modules might reset.

The reset might occur on phones that run any firmware between 9.3(1)ES27 through 9.4(2) ES10.

Background

Cisco bug ID CSCuu49765, 7975 and 7962 SCCP phones with sidecars resetting, was found in software codes 9.3(1)ES27 through 9.4(2) ES10.

A fix was introduced in software code 9.4(2)SR2.

Problem Symptom

Cisco 7962, 7965, or 7975 SCCP IP phone and expansion module will reset.

Workaround/Solution

It is recommended that customers who experience the resets upgrade to 9.4(2)SR2. The upgrade is available from the Download Software page.

See the Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9.4(2)SR2 for more information.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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