Field Notice: FN - 72025 - Some Cisco BroadWorks Application Server R24.0 Patches are Missing Dependencies - Software Upgrade Recommended

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Updated:April 1, 2021
Document ID:FN72025

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
25-Mar-21
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
24.0
24.0.2020.11
Cisco Broadworks R24.

Defect Information

Defect ID Headline
CSCvw82652 Fix defective patch file dependency

Problem Description

Cisco BroadWorks Application Server Release 24.0 patches AP375646, AP375655, AP375734, and AP376410 do not have some dependencies, which are required for them to operate as expected.

Background

While compiling several Cisco BroadWorks Application Server Release 24.0 patches, a development issue occurred where necessary dependencies were not automatically included as expected. The development pipeline has since been corrected in order to prevent this issue in the future. These patches were impacted and lack required dependencies:

  • AP375646
  • AP375655
  • AP375734
  • AP376410

Problem Symptom

Due to missing code dependency when these patches were built, application of these patches might revert the code fix that is available in the Workaround/Solution section.

Workaround/Solution

These Cisco BroadWork patches must be applied in order to correct the issues:

Release 23

BroadWorks patches can be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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