Field Notice: FN - 72064 - XSP Client Logins Might Fail With AP371436 Applied - Software Upgrade Recommended

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Updated:February 15, 2021

Document ID:FN72064

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	08-Feb-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2020.01
NON-IOS	Application Patches	23.0	23.0.2020.01

Defect Information

Defect ID	Headline
CSCvf34445	There were no defects filed with this field notice at the time of publication.

Problem Description

When AP371436 is applied on the eXtended Service Platform (XSP), client logins might fail.

Background

Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.

Problem Symptom

AP371436 attempts to provide some enhancements to support Tomcat 9. Once this patch is applied, intermittent failures for client logins and HTTP 500 errors might be seen.

Workaround/Solution

BroadWorks patches can now be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.

Workaround

Remove both component and platform versions of AP371436 from all servers.

Patch

Patch ap373257 is now available on Xchange for this issue. Apply the applicable patch on the impacted servers along with component and platform versions of AP371436.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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