Field Notice: FN - 72068 - Patch ap372296 Fails to Apply on UMS Release 22.0 - Software Upgrade Recommended

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Updated:February 15, 2021

Document ID:FN72068

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	08-Feb-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2020.01

Defect Information

Defect ID	Headline
CSCvw92855	There were no defects filed with this field notice at the time of publication.

Problem Description

Patch AP.ums.22.0.1123.ap372296 fails to apply on a Unified Messaging Server (UMS) cluster with MDBManagement application undeployed.

Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.

Background

Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.

Problem Symptom

The patch fails to apply when applied individually, or when applied as part of a patch bundle.

Workaround/Solution

BroadWorks patches can now be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.

Workaround

Refer to the solution in the Patch section.

Patch

If AP.ums.22.0.1123.ap372296 is already applied and active, there is no further action required.

If you have experienced a failure to apply AP.ums.22.0.1123.ap372296, a corrected version is available on Xchange.

The corrected version has this md5sum:

Patch	MD5 Sum
AP.ums.22.0.1123.ap372296.Linux-x86_64.zip	2113f4e2eb6139f65b8527df574257cb

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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