Field Notice: FN - 72093 - IC3000 Industrial Compute Gateway Might Fail to Pass Traffic After 3.2 Years of Uptime - BIOS/Firmware Upgrade Recommended

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Updated:April 29, 2021

Document ID:FN72093

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	10-Mar-21	Initial Release
2.0	29-Apr-21	Added the Serial Number Validation Section

Products Affected

Affected Product ID	Comments
IC3000-2C2F-K9
IC3000-2C2F-K9=	Part Alternate

Defect Information

Defect ID	Headline
CSCvx15225	Power on buffer overrun Error at 3.2 Years in SSD Firmware

Problem Description

Due to a flaw in the Solid State Drive (SSD) firmware, the SSD will no longer respond after approximately 3.2 years of continuous operation. A restart of the system allows the drive to operate for another 1,008 hours (six weeks) after which it will no longer respond again.

Background

After approximately 3.2 years (28,224 accumulated Power On Hours (POH)), a memory buffer overrun condition occurs which triggers the firmware event. This causes the drive to become unresponsive until the drive is power-cycled. No data loss will occur when the memory buffer overrun firmware event occurs. A power-cycle will restore normal operation of the drive. The drive continues to operate normally for approximately six weeks (1,008 additional accumulated POH), at which time the drive will become unresponsive again. Power-cycling the drive again will re-initiate the 1,008 hours window.

Problem Symptom

The IC3000 Industrial Compute Gateway will no longer pass network traffic.

Workaround/Solution

Workaround

Restart the system in order to temporarily recover from this problem. However, this failure will reappear after 1,008 hours of operation.

Solution

Cisco recommends to upgrade the firmware of the SSD proactively before the uptime reaches 28,224 hours. This will prevent recurrence of the issue and disruption to the network and operations.

For the IC3000 Industrial Compute Gateway, upgrade to this software version to update the SSD firmware. The software is available to download from Cisco Software Central.

IC3000-K9-1.3.2.SPA

Note: It is NOT recommended to create a Return Material Authorization (RMA) for IC3000 products.

Serial Number Validation

This field notice provides the ability to determine if the serial number(s) of a device is impacted by this issue. In order to verify your serial number(s), enter it in the Serial Number Validation tool at https://snvui.cisco.com/snv/FN72093.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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