Field Notice: FN - 72182 - Broadworks Network Server Synchronization Error Can Block Requests - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	07-May-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2021.03, 22.0.2021.04	Cisco BroadWorks Release 22
NON-IOS	Application Patches	23.0	23.0.2021.03, 23.0.2021.04	Cisco BroadWorks Release 23

Defect Information

Defect ID	Headline
CSCvy08872	BEMS01276135 Provisioning failures with error: "[Error 5305] Unable to sync with the Network Server

Problem Description

With Cisco BroadWorks patch ap378425 applied, all NS Synch requests between the Network Server (NS) and the requesting Application Server (AS) might be blocked for 30 minutes.

Background

In some cases when you use NS Synch, the NS will throw an ArrayIndexOutOfBoundException which stops all NS Synch requests from the requesting AS for the next 30 minutes.

The affected patches are:

• AP.ns.22.0.1123.ap378425
• AP.ns.23.0.1075.ap378425

Problem Symptom

With BroadWorks patch ap378425 applied, users might experience an ArrayIndexOutOfBoundException when using NS Synch. This can cause all NS Synch requests from the AS to stop for 30 minutes.

Workaround/Solution

Workaround

If ap378425 for the NS has already been applied, remove it in order to restore proper NS Synch behavior.

Solution

A fix is available via ap379548. Apply both ap378425 (if not already applied) and ap379548. This is also fixed in NS Release Independent (RI) 2021.04.

Apply Patch ap379548

• Release 22 - AP.ns.22.0.1123.ap379548
• Release 23 - AP.ns.23.0.1075.ap379548

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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