Field Notice: FN72221 - Firepower Management Center 4600: Some Appliances Might Contain Incorrect CPUs and Fail to Meet Data Sheet Specifications - Hardware Upgrade Available
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Notice
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
| Affected Product Name | Description | Comments |
|---|---|---|
| FMC4600-K9 | Cisco Firepower Management Center 4600 Chassis |
Defect Information
| Defect ID | Headline |
| CSCvy89207 | Some FMC 4600 manufactured with 8 core CPUs |
Problem Description
Some Firepower Management Center (FMC) 4600 appliances might contain the incorrect CPUs and cause affected units to not meet data sheet specifications.
Background
The FMC 4600 security management appliance is designed to meet data sheet specifications using two 12-core CPUs. Some FMC 4600 units were shipped with two 8-core CPUs and will fail to meet some data sheet performance specifications. Affected units were shipped by manufacturing in the March to July 2021 timeframe.
Problem Symptom
Affected FMC 4600 security management appliances will not meet upper-end performance limits specified in the data sheet.
Workaround/Solution
Cisco recommends replacement of affected FMC 4600 security management appliances by requesting a Return Material Authorization (RMA) using your normal support process for Fix on Failure.
How to Identify Affected Products
Use the instructions in the Serial Number Validation section in order to validate your FMC 4600 unit(s).
Affected units can also be identified with this CLI command in Expert Mode with root access permission. The FMC 4600 contains the incorrect CPUs if the version is "Intel(R) Xeon(R) Silver 4215" and the core count is "8".
root@firepwer:~# dmidecode -t processor | egrep "Core|Version"
Version: Intel(R) Xeon(R) Silver 4215 CPU @ 2.20GHz
Core Count: 8
Version: Intel(R) Xeon(R) Silver 4215 CPU @ 2.20GHz
Core Count: 8Serial Number Validation
Cisco provides the Serial Number Validation Tool to verify whether a device is impacted by this issue. To check the device, enter the serial number in the Serial Number Validation Tool.
Important: For security reasons, you must click the Serial Number Validation Tool link that is provided in this section. Do not copy and paste the link into a browser. Use of the Serial Number Validation Tool URL external to this field notice will fail.
Revision History
| Version | Description | Section | Date |
| 2.1 | Corrected title to indicate "Hardware Upgrade Available". | — | 2024-APR-05 |
| 2.0 | Updated the Workaround/Solution section and removed the Upgrade Program section. | Workaround/Solution and Upgrade Program Information | 2024-MAR-15 |
| 1.1 | Updated the Upgrade Program Information to use Support Case Manager (SCM). | Upgrade Program Information | 2023-SEP-06 |
| 1.0 | Initial Release | — | 2021-AUG-31 |
For More Information
For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:
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