Field Notice: FN - 72279 - DBS 2020.08: Oracle 12.2 Goes End-of-Support in March 2022 - Software Upgrade Recommended

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Updated:November 29, 2021

Document ID:FN72279

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	22-Nov-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Base Software	RI	RI.2020.08
NON-IOS	Base Software	RI	RI.2020.08

Defect Information

Defect ID	Headline
CSCwa11191	DBS 2020.08: Oracle 12.2 going EoS in March 2022

Problem Description

Cisco BroadWorks Release Independent (RI) Database Server (DBS) 2020.08 runs Oracle 12.2.0.1. This Oracle version will go end-of-support in March 2022.

Background

RI DBS 2020.08 is an intermediate release that allows upgrade from BroadWorks DBS Release 21 or 22. After the upgrade to RI DBS 2020.08, an upgrade to the latest RI DBS release (which runs Oracle 19) is possible.

Customers should not plan to stay on the RI DBS 2020.08 release for a long time. Instead, customers should plan to upgrade to the latest RI DBS release.

Note: The latest RI DBS release (with Oracle 19) requires the Linux 7 operating system (OS). Therefore, all customers must go through an OS re-install from Linux 6 to Linux 7 before they upgrade to the latest RI DBS release.

Problem Symptom

The RI DBS software packages a version of Oracle Database:

BroadWorks DBS Releases 21 and 22 use Oracle 11.2.
RI DBS Releases 2020.11 and later use Oracle 19.

Oracle 11.2 does not support an upgrade directly to Oracle 19. Therefore, customers cannot upgrade directly from BroadWorks DBS Release 21 or 22 to RI DBS Release 2020.11 or later.

Instead, a transitional upgrade to RI DBS Release 2020.08 is required. RI DBS Release 2020.08 packages Oracle 12.2, which supports an upgrade directly to Oracle 19. However, Oracle 12.2 is a short-term Oracle version with no long-term support. Oracle 12.2 goes end-of-support at the end of March 2022.

Workaround/Solution

Solution

Customers should perform these tasks:

Upgrade the OS from Linux 6 to Linux 7.
Upgrade to the latest RI DBS release (which runs Oracle 19):
- Software Download - BroadWorks Database Server Release RI.2021.10

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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