Field Notice: FN - 72380 - SWManager 687810 and Later Requires Cisco BroadWorks Platform Patch AP356817 - Software Upgrade Recommended

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Updated:April 5, 2022
Document ID:FN72380

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
29-Mar-22
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
22.0
22.0.2020.01, 22.0.2020.02, 22.0.2020.03, 22.0.2020.04, 22.0.2020.05, 22.0.2020.06, 22.0.2020.07, 22.0.2020.08, 22.0.2020.09, 22.0.2020.10, 22.0.2020.11, 22.0.2020.12, 22.0.2021.01, 22.0.2021.02, 22.0.2021.03, 22.0.2021.04, 22.0.2021.05, 22.0.2021.06, 22.0.2021.07, 22.0.2021.08, 22.0.2021.09, 22.0.2021.10, 22.0.2021.11, 22.0.2021.12, 22.0.2022.01, 22.0.2022.02, 22.0.2022.03
Cisco BroadWorks Release 22

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

With SWManager 687810 and later applied, Healthmon and Showrun are not able to properly locate the Software Manager (SWManager) process when they run as bworks. Patch AP356817 is required on all servers with SWManager 687810 and later applied.

Background

Cisco BroadWorks Platform Patch AP356817 is required on all servers with SWManager 687810 and later applied. This will ensure that Healthmon and Showrun are able to properly locate the Software Manager process when they run as bworks.

Problem Symptom

The only impact is that you will not be able to correctly identify that SWManager runs properly.

Workaround/Solution

Solution

Install the platform patch AP356817: AP.platform.22.0.1123.ap356817.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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