Contents

Introduction

Background Information

Generate Diagnostic Data

Generate Diagnostic Data Locally Using the Support Tool

Generate Diagnostic Data Using the Secure Endpoint Console

Troubleshooting

Enable Debug Mode

Enable Debug Mode Using the Secure Endpoint Console

Enable Debug Mode Using the Connector Command Line Interface

Disable Debug Mode

Disable Debug Mode Using the Secure Endpoint Console

Disable Debug Mode Using Connector Command Line Interface

See Also

Introduction

This document describes how to generate diagnostic data for the Cisco Secure Endpoint Linux connector.

Background Information

The Cisco Secure Endpoint Linux connector comes packaged with the Support Tool application, which is used in order to generate diagnostic data about the endpoint and the connector that is installed on it. The diagnostic data includes information such as:

- Resource utilization (disk, CPU, and memory).

- Connector-specific logs.

- Connector configuration information.

Generate Diagnostic Data

Diagnostic data can be generated via two different methods:

- Locally using the Support Tool.

- Remotely using the Secure Endpoint Console.

The generated diagnostic data can be provided to the Cisco Technical Assistance Center (TAC) for further analysis.

Generate Diagnostic Data Locally Using the Support Tool

Run the following command to generate diagnostic data for the Linux connector using the Support Tool:

sudo /opt/cisco/amp/bin/ampsupport

Note: You must have sufficient privileges to run the Support Tool, so ensure that you preface the command with sudo.

The Support Tool creates a .zip archive file called AMP_Support_<timestamp>.zip at the current logged in user's Desktop directory if it exists, otherwise the archive file will be created at the current logged in user's home directory.

Generate Diagnostic Data Using the Secure Endpoint Console

Complete these steps to generate diagnostic data for the Linux connector through the Secure Endpoint Console:

1. Navigate to the Computers page by selecting Management -> Computers and identify your computer in the list. Click Diagnose....

2. In the New Connector Diagnostic popup, select the length of the Debug session from the dropdown and ensure the checkboxes for Historical Data and Kernel Log are both selected. Click Create.

3. Still on the Computers page, click Diagnostics for your connector. You will be brought to the File Repository page in the Analysis section.

4. On the File Repository page, you can view the statuses of requested diagnostics. Locate the diagnostics for your computer using the filters. When your diagnostic has the "Available" status, click Download.

Note: You will also receive an email from Cisco Secure Endpoint when the requested diagnostic data is available for download.

Troubleshooting

Debug mode logging can be enabled for the Secure Endpoint Linux connector to provide more detailed troubleshooting information in the diagnostic data. Debug mode can be enabled/disabled remotely using the Secure Endpoint Console or locally using the Linux connector's command line tool.

Warning: Debug mode should be enabled only if a Cisco Technical Support Engineer makes a request for this data. If you keep Debug mode enabled for an extended period of time, it can fill up the disk space very quickly and might prevent the connector Log and Tray Log data from being gathered in the Support Diagnostic file due to excessive file size.

Enable Debug Mode

Enable Debug Mode Using the Secure Endpoint Console

Complete these steps in order to enable Debug mode and collect diagnostic data using the Secure Endpoint Console:

1. In the Secure Endpoint Console, navigate to the Policies page by selecting Management -> Policies.

2. Locate and select the policy that is applied to the endpoint, this will expand the Policy window. Click Duplicate.

3. The Secure Endpoint Console will create a copy of the requested policy.

4. Select and expand the duplicate policy and click Edit. You will be brought to the Edit Policy page for that policy.

5. Change the name of the policy. For example, you could use Debug TechZone Linux Policy.

6. Select Advanced Settings, and select Administrative Features from the sidebar.

7. Expand the Connector Log Level dropdown and click "Debug".

8. Click Save in order to save the changes.

9. Navigate to the Groups page by selecting Management -> Groups and click Create Group. You will be brought to the New Group page.

10. Enter a name for the group. For example, you could use Debug TechZone Linux Group.

11. Change the Linux Policy to the new policy that you just created, which is Debug TechZone Linux Policy in this example. Click Save.

12. Navigate to the Computers page by selecting Management -> Computers and identify your computer in the list. Select it and click Move to Group....

13. In the Move Connector to Group pop-up that appears, select your newly created group from the Select Group dropdown menu. Click Move to move the selected computer into your new group.

Enable Debug Mode Using the Connector Command Line Interface

To enable Debug mode via the Linux connector Command Line Interface (CLI), run the following command:

/opt/cisco/amp/bin/ampcli debuglevel 1

The following output should be displayed:

Daemon now logging at 'info' level until next policy update

Disable Debug Mode

After the diagnostic data in Debug mode is obtained, you must revert the Secure Endpoint connector back to the normal mode. Debug mode can be disabled using either the Secure Endpoint Console or using the Linux connectors command line tool.

Disable Debug Mode Using the Secure Endpoint Console

To disable Debug mode, follow the same steps to enable the Debug mode using the Secure Endpoint Console, but change the Connector Log Level to "Default" in step 7.

Disable Debug Mode Using Connector Command Line Interface

To disable Debug mode via the Linux connector CLI, run the following command:

/opt/cisco/amp/bin/ampcli debuglevel 0

The following output should be displayed:

Daemon now logging at policy-specified log level

See Also

- Cisco Secure Endpoint Connector for Mac Diagnostic Data Collection

- Technical Support & Documentation - Cisco Systems