Objective

The Mean Opinion Score (MOS) feature is used to measure the voice quality on an extension. It ranges from 0 to 5, where 5 is the best quality. This is useful for monitoring the quality of the calls that occur on a particular extension. MOS is typically enabled on the web-based utility of the phone.

This article aims to show you how to enable MOS reporting on Cisco IP Phone 7800 and 8800 Series.

Applicable Devices

- 8800 Phone Series

- 7800 Phone Series

Software Version

- 10.4

Enable MOS Reporting

Step 1. Log in to the web-based utility.

Step 2. Click Admin Login > advanced.

Step 3. Click Voice > Ext<Number>.

Note: In this example, Ext1 is chosen.

Step 4. Enter a port number in the SIP UDP Port 1 field.

Note: If no port number is provided, 5060 will be used as a default setting.

Step 5. Enter the IP address of the collector server in the Voice Quality Report Address field.

Note: In case of an erroneous entry, no report will be sent. In this example, the Voice Quality Report Address 1 is 10.74.121.178:5060.

Step 6. Click Submit All Changes.

You should now have enabled MOS Reporting on the IP Phone 7800 and 8800 Series extension.