Two Ways to Obtain a Phone's Configuration File from CUCM

Introduction

This document describes two ways to obtain a phone's configuration file. It is not uncommon to require the phone's configuration file for review; however, many people are not familiar with how to get a phone's configuration file.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco Unified Communications Manager (CUCM)
• Trivial File Transfer Protocol (TFTP)

Components Used

The information in this document is based on these software and hardware versions:

• CUCM 8.x and higher
• Cisco IP Phone model 7975 using phone load SCCP75.9-4-2-1S
• Wireshark version 2.0.5
  

Note: Wireshark can be downloaded here.

Summary List

• From a web browser
• From a packet capture (pcap)

Note: It is possible to download the configuation file using the Command Prompt of a PC or using a TFTP client. Those options will not be discussed in this document.

From a web browser

This section describes the steps to obtain a phone's configuration file using a web browser.

Step 1.  Open a web broswer (i.e. Firefox, Internet Explorer, Google Chrome, etc...).

Step 2.  Modify this Uniform Resource Locator (URL) to reflect your information.

ipofcallmanager:6970/SEPwhatever.cnf.xml.sgn

Replace ipofcallmanager with the IP address of your CUCM that is running the TFTP service

Replace SEPwhatever with the MAC address of the phone

Step 3.  Enter the URL into the address bar on the web browser.

Step 4.  If prompted to accept the download, chose what the broswer should do then click OK.

Example:

This image shows the prompt I receive when downloading a phone's configuration file using Firefox.

From a Packet Capture

This section describes the steps to obtain a phone's configuration file using a pcap.

Note: The pcap must include the time of the phone's registration.

Step 1.  Open the packet capture in Wireshark.

Step 2.  Filter on HTTP.

Step 3.  look for the GET message from the phone of interest to the CUCM for the CTL, ITL, and config file.

Step 4a.  Right click on the line that has SEPXXXXXXXXXXXX where the 12 X's are the phone's MAC address.

Step 4b.  Navigate to Follow then click TCP Stream.

Step 5.  Wireshark opens a pop up window that begins with the GET string from the phone to the CUCM, then we see the 200 OK from the CUCM to the phone and we can look at the config file.

Step 6.  Right click in the pop up window then click Select All.

Step 7. Right click in the pop up window again then click Copy.

At this point the text can be added to a text file an saved.

Example:

GET /SEP24B65744EBFE.cnf.xml.sgn HTTP/1.1
Host:14.48.38.5:6970

HTTP/1.1 200 OK
Content-length: 9144
Cache-Control: no-store
Content-type: */*

............o..>CN=clstr-1-pub.pkinane.lab-ms;OU=TAC;O=Cisco;L=RTP;ST=NC;C=US...
...A.........CN=pkinane-WIN-FTD162BNE36-CA........	..
............$..lu yIC..O.k...A4R.X..	m.#..U/..M..(Z...W.. .b.....u...B.Q..xx.M....1....3.NI8..+fq......$.}........p4X.Yb...Q.Y...O..{}.Q....0..P(...+.k.SU*.1.....JY....^p........._Zq...
n.M..;9*...A.D.e.<;......T.cCy.Hb..M&.....L..........(
...o.`......3Hz.=k.`.i......SEP24B65744EBFE.cnf.xml.sgn....WaW`
<?xml version="1.0" encoding="UTF-8"?>
<device  xsi:type="axl:XIPPhone" ctiid="28" uuid="{71e36c76-94be-2fec-3718-1f2df5937781}">
<fullConfig>true</fullConfig>
<portalDefaultServer>impA.pkinane.lab</portalDefaultServer>
<deviceProtocol>SCCP</deviceProtocol>
<sshUserId>debug</sshUserId>
<sshPassword>debug</sshPassword>
<ipAddressMode>0</ipAddressMode>
<allowAutoConfig>true</allowAutoConfig>
<dadEnable>true</dadEnable>
<redirectEnable>false</redirectEnable>
<echoMultiEnable>false</echoMultiEnable>
<ipPreferenceModeControl>0</ipPreferenceModeControl>
<ipMediaAddressFamilyPreference>0</ipMediaAddressFamilyPreference>
<tzdata>
<tzolsonversion>2015a</tzolsonversion>
<tzupdater>tzupdater.jar</tzupdater>
</tzdata>
<mlppDomainId>000000</mlppDomainId>
<mlppIndicationStatus>Off</mlppIndicationStatus>
<preemption>Disabled</preemption>
<executiveOverridePreemptable>false</executiveOverridePreemptable>
<devicePool  uuid="{04330028-1071-fdbf-3add-8ac67db81b81}">
<revertPriority>0</revertPriority>
<name>SJ_DP</name>
<dateTimeSetting  uuid="{9ec4850a-7748-11d3-bdf0-00108302ead1}">
<name>CMLocal</name>
<dateTemplate>M/D/Y</dateTemplate>
<timeZone>Greenwich Standard Time</timeZone>
<olsonTimeZone>Etc/GMT</olsonTimeZone>
</dateTimeSetting>
<callManagerGroup>
<name>SJ_CMG</name>
<tftpDefault>true</tftpDefault>
<members>
<member  priority="0">
<callManager>
<name>clstr-1-subA.pkinane.lab</name>
<description>14.48.38.6</description>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
<sipPort>5060</sipPort>
<securedSipPort>5061</securedSipPort>
<mgcpPorts>
<listen>2427</listen>
<keepAlive>2428</keepAlive>
</mgcpPorts>
</ports>
<processNodeName>clstr-1-subA.pkinane.lab</processNodeName>
</callManager>
</member>
<member  priority="1">
<callManager>
<name>clstr-1-subB.pkinane.lab</name>
<description>14.48.38.7</description>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
<sipPort>5060</sipPort>
<securedSipPort>5061</securedSipPort>
<mgcpPorts>
<listen>2427</listen>
<keepAlive>2428</keepAlive>
</mgcpPorts>
</ports>
<processNodeName>clstr-1-subB.pkinane.lab</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
<srstInfo  uuid="{cd241e11-4a58-4d3d-9661-f06c912a18a3}">
<name>Disable</name>
<srstOption>Disable</srstOption>
<userModifiable>false</userModifiable>
<ipAddr1></ipAddr1>
<port1>2000</port1>
<ipAddr2></ipAddr2>
<port2>2000</port2>
<ipAddr3></ipAddr3>
<port3>2000</port3>
<sipIpAddr1></sipIpAddr1>
<sipPort1>5060</sipPort1>
<sipIpAddr2></sipIpAddr2>
<sipPort2>5060</sipPort2>
<sipIpAddr3></sipIpAddr3>
<sipPort3>5060</sipPort3>
<isSecure>false</isSecure>
</srstInfo>
<connectionMonitorDuration>120</connectionMonitorDuration>
</devicePool>
<TVS>
<members>
<member  priority="0">
<port>2445</port>
<address>clstr-1-subA.pkinane.lab</address>
</member>
<member  priority="1">
<port>2445</port>
<address>clstr-1-subB.pkinane.lab</address>
</member>
</members>
</TVS>
<MissedCallLoggingOption>10</MissedCallLoggingOption>
<commonProfile>
<phonePassword></phonePassword>
<backgroundImageAccess>true</backgroundImageAccess>
<callLogBlfEnabled>2</callLogBlfEnabled>
</commonProfile>
<loadInformation>SCCP75.9-4-2-1S</loadInformation>
<vendorConfig>
<disableSpeaker>false</disableSpeaker><disableSpeakerAndHeadset>false</disableSpeakerAndHeadset><forwardingDelay>1</forwardingDelay><pcPort>0</pcPort><garp>1</garp><voiceVlanAccess>0</voiceVlanAccess><autoSelectLineEnable>0</autoSelectLineEnable><webAccess>0</webAccess><spanToPCPort>0</spanToPCPort><loggingDisplay>1</loggingDisplay><recordingTone>0</recordingTone><recordingToneLocalVolume>100</recordingToneLocalVolume><recordingToneRemoteVolume>50</recordingToneRemoteVolume><recordingToneDuration></recordingToneDuration><moreKeyReversionTimer>5</moreKeyReversionTimer><autoCallSelect>1</autoCallSelect><g722CodecSupport>0</g722CodecSupport><headsetWidebandUIControl>0</headsetWidebandUIControl><headsetWidebandEnable>0</headsetWidebandEnable><lldpAssetId></lldpAssetId><powerPriority>0</powerPriority><ehookEnable>0</ehookEnable><ipv6LogServer></ipv6LogServer><minimumRingVolume>0</minimumRingVolume><sideToneLevel>0</sideToneLevel><sendGain>0</sendGain><handsetHeadsetMonitor>1</handsetHeadsetMonitor><headsetRecording>0</headsetRecording><useEnblocDialing>1</useEnblocDialing><sshAccess>0</sshAccess></vendorConfig>
<commonConfig>
<sshAccess>1</sshAccess><RingLocale>0</RingLocale><softkeyControl>1</softkeyControl><ice></ice><instantMessaging></instantMessaging><desktopClient></desktopClient></commonConfig>
<enterpriseConfig>
</enterpriseConfig>
<versionStamp>1465997151-6130dfd6-dd80-4f10-880b-bacd7ef0f255</versionStamp>
<userLocale>
<name>English_United_States</name>
<uid>1</uid>
<langCode>en_US</langCode>
<version>10.0.0.0(1)</version>
<winCharSet>iso-8859-1</winCharSet>
</userLocale>
<networkLocale>United_States</networkLocale>
<networkLocaleInfo>
<name>United_States</name>
<uid>64</uid>
<version>10.0.0.0(1)</version>
</networkLocaleInfo>
<deviceSecurityMode>1</deviceSecurityMode>
<idleTimeout>0</idleTimeout>
<authenticationURL>http://14.48.38.18:8081/InformaCast/phone/auth</authenticationURL>
<directoryURL>http://clstr-1-pub.pkinane.lab:8080/ccmcip/xmldirectory.jsp</directoryURL>
<idleURL></idleURL>
<informationURL>http://clstr-1-pub.pkinane.lab:8080/ccmcip/GetTelecasterHelpText.jsp</informationURL>
<messagesURL></messagesURL>
<proxyServerURL></proxyServerURL>
<servicesURL>http://clstr-1-pub.pkinane.lab:8080/ccmcip/getservicesmenu.jsp</servicesURL>
<secureAuthenticationURL>http://14.48.38.18:8081/InformaCast/phone/auth</secureAuthenticationURL>
<secureDirectoryURL>https://clstr-1-pub.pkinane.lab:8443/ccmcip/xmldirectory.jsp</secureDirectoryURL>
<secureIdleURL></secureIdleURL>
<secureInformationURL>https://clstr-1-pub.pkinane.lab:8443/ccmcip/GetTelecasterHelpText.jsp</secureInformationURL>
<secureMessagesURL></secureMessagesURL>
<secureServicesURL>https://clstr-1-pub.pkinane.lab:8443/ccmcip/getservicesmenu.jsp</secureServicesURL>
<dscpForSCCPPhoneConfig>96</dscpForSCCPPhoneConfig>
<dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>
<dscpForCm2Dvce>96</dscpForCm2Dvce>
<transportLayerProtocol>1</transportLayerProtocol>
<dndCallAlert>5</dndCallAlert>
<phonePersonalization>0</phonePersonalization>
<rollover>0</rollover>
<singleButtonBarge>0</singleButtonBarge>
<joinAcrossLines>0</joinAcrossLines>
<autoCallPickupEnable>false</autoCallPickupEnable>
<blfAudibleAlertSettingOfIdleStation>0</blfAudibleAlertSettingOfIdleStation>
<blfAudibleAlertSettingOfBusyStation>0</blfAudibleAlertSettingOfBusyStation>
<capfAuthMode>0</capfAuthMode>
<capfList>
<capf>
<phonePort>3804</phonePort>
<processNodeName>clstr-1-pub.pkinane.lab</processNodeName>
</capf>
</capfList>
<certHash></certHash>
<encrConfig>false</encrConfig>
<advertiseG722Codec>1</advertiseG722Codec>
<mobility>
<handoffdn></handoffdn>
<dtmfdn></dtmfdn>
<ivrdn></ivrdn>
<dtmfHoldCode>*81</dtmfHoldCode>
<dtmfExclusiveHoldCode>*82</dtmfExclusiveHoldCode>
<dtmfResumeCode>*83</dtmfResumeCode>
<dtmfTxfCode>*84</dtmfTxfCode>
<dtmfCnfCode>*85</dtmfCnfCode>
</mobility>
<TLSResumptionTimer>3600</TLSResumptionTimer>
<userId  serviceProfileFile="SPDefault.cnf.xml">pkinane</userId>
<ownerId  serviceProfileFile="SPDefault.cnf.xml">pkinane</ownerId>
<phoneServices  useHTTPS="true">
<provisioning>0</provisioning>
<phoneService  type="1" category="0">
<name>Missed Calls</name>
<url>Application:Cisco/MissedCalls</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService  type="2" category="0">
<name>Voicemail</name>
<url>Application:Cisco/Voicemail</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService  type="1" category="0">
<name>Received Calls</name>
<url>Application:Cisco/ReceivedCalls</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService  type="1" category="0">
<name>Placed Calls</name>
<url>Application:Cisco/PlacedCalls</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService  type="1" category="0">
<name>Personal Directory</name>
<url>Application:Cisco/PersonalDirectory</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService  type="1" category="0">
<name>Corporate Directory</name>
<url>Application:Cisco/CorporateDirectory</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService  type="0" category="0">
<name>EM</name>
<url>http://14.48.38.6:8080/emapp/EMAppServlet?device=#DEVICENAME#</url>
<vendor></vendor>
<version></version>
</phoneService>
</phoneServices>
</device>

Note: If you are not familiar with how to gather a pcap from a phone or CUCM, the process is covered in the Collecting a packet capture from a Cisco IP Phone (PCAP from phone) and in the Packet Capture on CUCM Appliance Model (pcap from CUCM)

Tip: There will be a lot of traffic if the pcap is not gathered directly from the phone. This problem is bypassed by filtering the pcap using the MAC address of the phone or the ip address of the phone

Example:

eth.addr==12:34:45:78:91:00 for a phone with MAC SEP123456789100
ip.addr==14.48.38.33 for a phone with IP address 14.48.38.33

Related Information

• Collecting a packet capture from a Cisco IP Phone
• Packet Capture on CUCM Appliance Model
• Wireshark