Users can now use the Cisco Headset 730 with their Cisco IP Phone 8800 Series phone. This headset is a wireless headset that uses Bluetooth connectivity to pair with the phone. The headset features full call control and music playback capabilities in addition to powerful noise cancellation and ambient audio enhancement systems for use in a busy office environment.

The headset comes with a USB Bluetooth Adapter (dongle) for use with devices that don't offer a reliable Bluetooth solution. A USB-C cable acts as a charging cable and can connect to any powered USB adapter. The USB-C cable can also be plugged into the phone USB port to give full functionality, including call control, local tuning and setup, and firmware upgrades.

Currently, customization, firmware management, and inventory management are only supported when the headset is connected to the phone with the USB-C cable.

The following table shows the support of the headset by connection type and phone model.

Users can customize their headset from the phone screen. Customization includes noise cancellation, sidetone levels, and some common actions.

For this release, users can customize their headset only when the headset is connected to the phone with the USB-C cable. If users connect the headset by Bluetooth or the USB dongle, customization is not available.

You can view headset information in the phone web pages.

The headset is supported with the Cisco Unified Communications Manager Administration Headset Serviceability pages. Cisco Headset 730 serviceability is available on Cisco Unified Communications Manager Software Release 11.5(1)SU7, and 12.5(1)SU1 or later.

Where to Find More Information

• Cisco IP Phone 7800 and 8800 Series Accessories Guide for Cisco Unified Communications Manager

• Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

• Cisco IP Phone 8800 Series User Guide

• Cisco Headset 730 documentation

• Cisco Unified Communications Manager documentation

Users can now enable the Electronic hookswitch control or e-hook from their phone. Previously, this parameter was located on the phone page in Cisco Unified Communications Manager. This improvement makes it easier for users to enable and use their headsets.

You provide access to the administration settings on the phone. Users enable this parameter by navigating Admin settings > Aux port.

Where to Find More Information

• Cisco IP Phone 8800 Series User Guide

You can configure your hunt groups to display either the hunt group name or hunt group number for incoming calls. This makes it easier for users to recognize and respond to group calls when logged into the queue.

By default, the pilot number displays for the incoming call. To have the group name display, enter a name in the Alerting Name field when you configure the pilot number.

This feature requires Cisco Unified Communications Manager 11.5(1)SU1 or later.

Where to Find More Information

• Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)

• Cisco IP Phone 8800 Series User Guide

Users can help keep their phone conversations at an appropriate volume level with the Lower Your Voice alert.

When you speak loudly, a warning message displays on the phone screen. You can lower your voice or select Ignore.

This feature is enabled by default and is located in the phone settings menu if you want to disable it. It does not require any configuration in Cisco Unified Communications Manager.

Lower Your Voice is available for handsets and headsets only.

Where to Find More Information

• Cisco IP Phone 8800 Series User Guide

You can use the Mark spam feature to reduce the number of unwanted calls you receive. With this feature, you designate a phone number as either a fraudulent call or as a telemarketer call. Fraudulent calls are declined and blocked. Telemarketer calls ring through to you. But these calls have the term Telemarketer in the Incoming Call Alert and they have an icon next to them in Recents.

You mark active, or recent calls. You can view and edit your Spam call list from the Settings menu. The Spam call list can have up to 150 calls.

Where to Find More Information

• Cisco IP Phone 8800 Series User Guide

Users can turn off the Select button LED when in Power Save mode. This helps reduce visual distractions.

Users control the Select button LED in Settings > Power save indicator.

Where to Find More Information

• Cisco IP Phone 8800 Series User Guide

When Enhanced Line Mode users receive an incoming call, they see the word "For" followed by the name of the person or line used to make the call.

Where to Find More Information

Cisco IP Phone 8800 Series User Guide

You can use the headset information on the IP Phone web page to assist in troubleshooting problems. When you access the web page, the information is on the Device Information page.

The following information is displayed:

• Port—Displays how the headset connects to the phone.

• Version—Displays the headset firmware version.

• Radio range—Displays the strength configured for the DECT radio. Applicable to the Cisco Headset 560 Series only.

• Bandwidth—Displays if the headset uses Wide band or Narrow band. Applicable to the Cisco Headset 560 Series only.

• Bluetooth—Displays if Bluetooth is enabled or disabled. Applicable to the Cisco Headset 560 Series only.

• Conference—Displays if the conference feature is enabled or disabled. Applicable to the Cisco Headset 560 Series only.

This feature has no user impacts.

Where to Find More Information

• Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

• Cisco Headset 500 Series documentation

You can use wallpaper or background images on both your Cisco IP Phone and your key expansion module. This provides a consistent look across your device, and is a popular way to display corporate images. Users can select an image from one of the provided backgrounds or you can upload a customized image.

If you are using a customized image then you need an image for the phone and an image for the key expansion module. Upload the images to your TFTP server in the following directories:

• Cisco IP Phone 8800 Series—Desktops/800x480x24.

• Cisco IP Phone 8851 and 8861 Key Expansion Module with a dual LCD screen—Desktops/320x480x24.

• Cisco IP Phone 8865 Key Expansion Module with a dual LCD screen—Desktops/320x480x24.

• Cisco IP Phone 8800 Key Expansion Module with a single LCD screen—Desktops/272x480x24.

You restart the TFTP server after the images upload. Apply the images and restart the phone.

Where to Find More Information

• Cisco IP Phone 8800 Series User Guide.

• Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager.

• Customized Wallpapers Best Practices Cisco IP Phone 8800 Series (https://www.cisco.com/c/dam/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-8800-series/white-paper-c11-740036.pdf).