Resource Center

Education

• Texas College Gets Smart about Customer Service

  Western Technical College scales up its infrastructure and improves customer service with Cisco voice and conferencing solutions. (PDF - 235 KB)

• Tablet PCs Ease the Learning Curve

  These 10 tips will help you work more efficiently, cut costs, improve customer satisfaction, and stay ahead of the competition. (4:57 mins)

Financial Services

• Personalized Service Helps Lender Sow the Seeds of Success

  MidAtlantic Farm Credit, a regional agricultural lender, uses Cisco voice and conferencing solutions and a Microsoft CRM application to deliver responsive, customized service to agribusinesses and rural homeowners.

• Financial Lender Reaps the Benefits of Improved Customer Service

  Watch this three-minute video to find out how Cisco Unified Communications and Microsoft CRM solutions is helping MidAtlantic Farm Credit, an agricultural lender, empower its workforce to deliver improved customer service.

• Green Business Is Good Business for Credit Union

  In an installment of the Cisco Innovators Podcast series, Sarah Johnson, technology coordinator for Coastway Credit Union, explains how going green not only helps save the planet, but also saves money and increases productivity (5:15 minutes).

• Insurance Company Takes Customers' Security Personally

  In this installment of the Cisco Innovators Podcast series, learn how SBLI USA Life Insurance has made securing customer data its number-one priority, contributing to its 97% customer satisfaction rating (4:48 minutes).

Government

• California City “Wired” for Safety

  The growing city of Gilroy, California, deploys a Cisco Outdoor Wireless Solution to improve public safety and quality of life for its citizens.

Healthcare

• Nurse Next Door

  Learn how technology helps a Vancouver company deliver personalized home healthcare.

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• Using Robots to Improve Healthcare

  Innovator Aethon is the leading maker of courier robots, remotely controlling them in more than 100 hospitals that deliver medication, meals, and equipment throughout the hospital. In this three-minute video, learn how Aethon helps keep nurses on the floor caring for patients.

• Phone System Enhances Patient Care and Staff

  Sheffield Pediatrics relies on Cisco Unified Communications to maintain contact, prioritize cases, and optimize staff efficiency. Learn how in this customer case study (PDF - 189 KB).

Manufacturing

• Global Company Finds Cost-Effective Way to Stay Connected

  Metric & Multistandards Components Corporation depends on its Secure Network Foundation to keep its offices connected and always open for business—worldwide.

• Lumber Company Cuts Customer Delays Down to Size

  Mountain Lumber Company goes to great lengths to make it easy for customers to reach the right employee the first time they call. This customer case study explains how it achieves superior customer satisfaction. (PDF - 101 KB)

• Location, Location, Location: Work from Anywhere with Cisco Unified Communications

  Watch this four-minute video to learn how manufacturer MPC relies on Cisco voice and conferencing solutions to help its on-the-go CEO and employees enjoy work—and life—without sacrificing productivity.

Retail

• Retail Entrepreneurs Create Work-Life Balance

  Using a Cisco network helps this small retail business to offer better home-work balance for employees while accelerating sales and earnings. (PDF - 455 KB).

• Seyfer Automotive Tunes Up Its Communications

  Watch this four-minute video to learn how this nine-person automotive shop improves productivity and customer service with a Cisco Smart Business Communications System.

Transportation

• Service Company Brings Wi-Fi to Commercial Truckers

  IdleAire Technologies unlocks new revenue by deploying a Cisco Unified Wireless Network for its transportation customers and employees. (PDF - 80 KB).

Other

• 3marketeers Advertising

  Everyone at this fast-growing company uses the network to work smarter, resulting in the company's most profitable year in two decades.

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• Community Gateway Delivers Responsive, Efficient Tenant Services

  UK-based Community Gateway Association provides high-quality homes for people in need. See how this nonprofit organization uses Cisco Unified Communications to give its staff instant access to valuable information, help them enjoy a better work-life balance, and respond quickly to tenant needs.

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• Workforce Meets "Virtually" Every Customer Need

  Learn how this small technical consulting company keeps staff connected and delivers responsive customer service with Cisco Unified Communications.

• Employment Firm Improves Communications and Productivity

  A converged network, powered by Cisco, helps Human Potential Consulting increase staff productivity and customer responsiveness. Learn more in this case study (PDF - 212 KB).

• Cisco Partner Helps Growing Employment Firm Stay Connected

  CPI employs a Cisco network to help Human Potential Consulting improve productivity and stay connected with remote contractors. (PDF - 499 KB)

• Smart Technology Equals Productivity

  At this network services company, implementing Cisco Unified Communications and Cisco security solutions translates into reduced expenses, quicker decision making, and a reduced carbon footprint. Listen to this five-minute podcast, an installment of the Cisco Innovators Podcast series, to learn more.

• Better Service Delivers an 18% Profit Boost

  Listen to this five-minute podcast, an installment of the Cisco Innovators Podcast series, to learn how this marketing firm uses unified communications and VPNs to foster collaboration, provide better customer service, and increase profitability. (5:00 mins)

• Everything Tradeshows: Trading Up to Improve Productivity and Profitability

  Everything Tradeshows saw immediate benefits after implementing the easy-to-use Cisco Smart Business Communications System. Watch this four-minute video to learn how it increases efficiency and profitability.