As of August 15, 2005, the dispute management process will be modified as follows:

• To resolve and close a dispute, contact the Cisco Collections department. A Cisco Collections department representative will take care of closing the dispute in the Aged Account Summary Tool.
• Customers can update notes related to disputes in the Aged Account Summary Tool. All other information must be changed by the Cisco Collections department.
• To readdress an issue that has been deactivated, a new dispute must be created. Inactive disputes cannot be reactivated.

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