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RMA process°¡ 2005³â 8¿ù ºÎ·Î ´ÙÀ½°ú °°ÀÌ º¯°æµË´Ï´Ù:
- ¸¶Áö¸· ǰ¸ñÀÌ ¼±ÀûµÈ ³¯·ÎºÎÅÍ 90ÀÏ À̳»¿¡ ¹ÝǰÇϽÃÁö ¾Ê´Â °æ¿ì, Trade-In program agreements¿¡ ÀǰÅ, ½Ã½ºÅÛÀÌ ÀÚµ¿À¸·Î Àκ¸À̽º¸¦ ¹ß±ÞÇÕ´Ï´Ù.
- Dead-on-arrival, (DOA)¿¡ ´ëÇØ¼´Â Replacement order°¡ ¼±ÀûµÇ°í 30ÀÏ À̳»¿¡ ¹Ý³³ÇÏ¼Å¾ß ÇÕ´Ï´Ù. DOA Á¦Ç°ÀÌ 30ÀÏ À̳»¿¡ ¹Ý³³µÇÁö ¾ÊÀº °æ¿ì, Cisco´Â ¹Ý³³µÇÁö ¾ÊÀº product¿¡ ´ëÇØ Àκ¸À̽º¸¦ ¹ß±ÞÇÕ´Ï´Ù.
- Æ®¶óÀ̾عÙÀÌ(try-and-buy) ÁÖ¹®ÀÇ °æ¿ì ¸¶Áö¸· ǰ¸ñÀÌ ¼±ÀûµÈ ³¯·ÎºÎÅÍ 90ÀÏ À̳»¿¡ ¹Ý³³ÇÏÁö ¾ÊÀ¸½Ã¸é Cisco´Â try-and-buy ÇÁ·Î±×·¥ °è¾à¿¡ ÀÇÇØ ÀÚµ¿À¸·Î Àκ¸À̽º¸¦ º¸³À´Ï´Ù. (ÀÌ ÇÁ·Î±×·¥Àº °è¾àÀÌ Ã¼°áµÈ °æ¿ì¿¡¸¸ Á¦°øµË´Ï´Ù.)
- Product ¾øÀÌ Service¸¸ ¹Ý³³ÇϽô °æ¿ì, Serial number¸¦ Á¦½ÃÇÏ¼Å¾ß ÇÕ´Ï´Ù.
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