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CiscoWorks Common Services 2.2
- Release Notes for CiscoWorks Common Services 2.2
- Registration and Licensing Notes for CiscoWorks Common Services 2.2
- Using CiscoView 5.5
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Installation and Setup Guide for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris
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Installation and Setup Guide for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris
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Preface
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Prerequisites
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Installing CiscoWorks Common Services
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Preparing to Use CiscoWorks Common Services
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Troubleshooting the installation
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Mounting and Unmounting on Solaris
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Password Information
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User Inputs for the Installation
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Index
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- Installation and Setup Guide for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Windows
- CWCS2.2: CiscoWorks Common Services User Guide 2.2
Table Of Contents
Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris
CiscoWorks Common Services Documentation
Time Zone Acronyms and Offset Settings
Integrating with Third-Party Vendors
Package Support Updater (PSU) Known Problems
Integration Utility Known Problems
Internally-Found Resolved Problems
Customer-Found Resolved Problems
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris
These release notes are for use with the CiscoWorks Common Services 2.2 (formerly CD One) running on a Solaris platform.
These release notes provide:
•
CiscoWorks Common Services Documentation
•
•
•
New Features
CiscoWorks Common Services Release 2.2 contains the following new features:
•
•
•
•
•
•
The MDC Support Utility also queries the Core Client Registrar (CCR) for any other support utilities registered and also runs them. Other Management Center (MC) applications should register their own support utilities which will collect their relevant data.
•
CiscoWorks Common Services Documentation
Note
Table 1 describes the CiscoWorks Common Services documentation that is available.
Table 1 CiscoWorks Common Services Documentation
Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris
•
•
a.
b.
•
User Guide for CiscoWorks Common Services
•
•
a.
b.
•
CiscoWorks Common Services online help
•
•
1 See the "Obtaining Documentation" section.
Time Zone Acronyms and Offset Settings
Table 2 shows time zone acronyms supported in the CiscoWorks applications that use the time zone feature.
•
•
•
•
•
•
If you generate reports, the output will vary depending on whether the data has been processed through Perl or Java. Table 2 also provides possible output for either case scenario.
To ensure that time zones are translated correctly—especially when your devices, servers, and clients are in different time zones—follow these guidelines:
•
•
•
Note
Multi-Homed Machines
A multi-homed machine is a machine that has multiple NIC cards, each configured with different IP addresses. To run CiscoWorks Common Services on a multi-homed machine, there are two requirements.
•
•
To select an IP address, modify the gatekeeper file located in /opt/CSCOpx/lib/vbroker/gatekeeper.cfg. Replace every instance of external-IP-address with the external IP address you choose, and remove the "#" character, from the following:
•
•
•
•
After modifying the gatekeeper file, restart the Daemon Manager by entering
/etc/init.d/dmgtd start.Operating System Upgrade
If you upgrade the operating system after CiscoWorks Common Services is installed, you must re-install CiscoWorks Common Services.
Re-installing CiscoWorks Common Services will allow the installation process to check for required patches. Install any missing solaris patches. For a list of required patches, see Chapter 1 of Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris.
If CiscoWorks does not operate properly after installing all necessary patches, check the permissions on the directory install-directory/objects/dmgt/ready. Administrators and casusers must have full access. If the permissions are incorrect, stop the daemon manager, change the permissions, and start the daemon manager again.
Caution
Note
Support Information
CiscoWorks supports the following:
•
Note
•
–
–
–
–
•
Java Support
CiscoWorks uses two types of Java. Certain applications use the browser's native Java Virtual Machine (JVM), while others use Sun's Java Plug-in. In order for CiscoWorks to function correctly, you must be using the correct version of Java.
The supported native JVM versions are as follows:
–
Note
http://www.microsoft.com/windowsxp/pro/evaluation/news/jre.asp
This has an impact on CiscoWorks because it requires Java environment to operate. If your Windows clients have not been upgraded, CiscoWorks will continue to work. Windows XP clients with Service Pack 1A or later, will not work. However, Windows XP clients with Service Pack 1 are not affected.
Cisco is investigating alternate solutions for inclusion in future releases.–
The supported Java Plug-in version is 1.3.1 for both Solaris and Windows. The Plug-in version is independent of the browser used.
Installing Java Plug-in
You can install the Java Plug-in either on Internet Explorer or on Netscape Navigator. You can also manually install it.
–
–
–
Note
To see Java related messages, look in the Java console. To do this, enable and then open the Java console. The two Java consoles involved are:
•
•
To enable the native JVM console when using Internet Explorer:
Step 1
Step 2
Step 3
To enable the native JVM console when using Netscape Navigator:
Step 1
Step 2
To enable the Java Plug-in console when using Windows:
Step 1
Step 2
Step 3
The Java Plug-in console will automatically open when you launch an application that uses it.
JSSE is used along with Java Plug-in 1.3.1 for SSL support on the clients. When you invoke CiscoWorks for the first time, in SSL mode from the browser:
•
•
You will be asked to restart the browser after this.
Integrating with Third-Party Vendors
Use the Integration utility to integrate Cisco device information and Cisco applications into SNMP management platforms such as HP OpenView Network Node Manager. This utility allows you to launch CiscoView from an SNMP platform even when CiscoView is running on a different machine than the NMS. It also allows you to integrate other applications into NMS menus.
When CiscoView is installed on the same machine as the target NMS, the Integration utility runs as part of a single CiscoView install. However, when the target NMS is installed on a different machine, the utility walks you through the steps required to integrate Cisco device information and applications into an SNMP management platform. You might need to run the Integration utility to:
•
•
•
•
The following topics are described next:
•
Integration Utility Features
Use the Integration utility to:
•
•
•
Using the Integration Utility
You can perform certain tasks using the Integration utility, as described in Table 3.
For more information about Integration utility, refer to the online help.
Note
Documentation Errata
When reading the "Adding and Deleting Device Support" topic in the CiscoView 5.5 online help, note that Step 4 in the "CiscoWorks UNIX users" section should read: From your CiscoView server, choose Start > Programs > CiscoWorks for Windows [or] CiscoWorks > Package Support Updater.
Note
Known and Resolved Problems
Tables 4 to 10 describe the problems known to exist in this release; Tables 11 and 12 describe the problems resolved since the last release of CiscoWorks Common Services.
Note
The CiscoWorks Common Services known problems are broken down into the following sections:
•
•
•
•
Installation Known Problems
Table 4 Installation Known Problems
CSCin35996
Administration folder under VPN / Security Management Solution is missing.
After you upgrade from CD One, 5th Edition or CD One, 4th Edition to CiscoWorks Common Services 2.2, the Administration folder under
VPN / Security Management Solution might be missing.This occurs only if you install a Management Center (MC) application in the system, before the upgrade. An error message appears in the install log.
Workaround:
Enable Core services manually.
In cshell:
1.
2.
3.
4.
5.
CSCin36414
Installation or uninstallation aborts during dependency check.
Installation or uninstallation displays the message
Out of memory, exitingduring dependency check, and aborts. This problem occurs when the swap space is very less.
Workaround:
Increase the swap space before installation or uninstallation.
CSCsa34490
CiscoWorks fails to install on Solaris 2.8 if the Sun Patch 110934-20 or later is installed. However, this problem does not affect Solaris 2.7.
CiscoWorks fails to install on Solaris 2.8 with the following errors:
ERROR: /opt/CSCOpx/setup/CSCOmd.info not found.ERROR: GetProperty called with undefined package name: CSCOmd.ERROR: /opt/CSCOpx/setup/CSCOmd.info not found.ERROR: GetProperty called with undefined package name: CSCOmd.installf: ERROR: invalid number of arguments for </opt/CSCOpx/objects/web/logsinstallf: ERROR: ftype <d requires all fields to be specifiedERROR: Configuration of the WebServer was not sucessful.installf: ERROR: invalid number of arguments for</opt/CSCOpx/www/classpath/com/cisco/nm/cvw /devpksinstallf: ERROR: ftype <d requires all fields to be specifiedERROR: unregister daemons "JRunProxyServer" failed.:Connection refused ERROR:save failed Add failed, record already exists., Error 0.Workaround:
•
Or,
Caution
CSCsa34490 (contd.)
CiscoWorks fails to install on Solaris 2.8 if the Sun Patch 110934-20 or later is installed. However, this problem does not affect Solaris 2.7.
•
–
To do this:
1.
2.
For example: If there is an entry like:install:x:1001:1001:Install user:/:Change this to:install:x:0:1001:Install user:/:Save the changes to /etc/passwd.–
To do this:
1.
2.
install:x:0:1:Install user:/:
3.
After you create the install user or modify the existing UID, re-run all of the desired CiscoWorks installations. Now, revert the changes to the /etc/passwd file.
Caution
CSCin30836
CiscoWorks Common
Services 2.2 installation hangs on Solaris 2.8.This happens when reinstalling or upgrading over a broken installation.
Workaround:
Clean up the broken installation and then install CiscoWorks Common Services 2.2.
CSCin26986
Reference to point patches exists even after upgrade.
Even after upgrading to the newer version of the product, the patches that were applied to previous version are listed in the Application and Versions page.
Workaround:
The information though misleading, does not impact the proper functioning.
CSCin21594
Installation hangs or slows down when you install on a mounted path.
Installation on a mounted path may slow down or hang because of the slow response of the remote server.
Workaround:
1.
2.
3.
CSCin09615
Warning appears after installation if mount path has special character.
When the setup dir name contains '#' character, the admin and guest user passwords will not be changed.
Workaround:
Remove special characters from the mount point.
CSCdz88260
Package check errors are displayed on upgrading CD One, 4th Edition to CiscoWorks Common Services 2.2.
After direct upgrade from CD One, 4th Edition to CiscoWorks Common Services 2.2, a package check for CSCOeds fails for namedfilter.str. The following error is displayed:
pkgchk CSCOeds failed. /opt/CSCOpx/lib/eds/filter/namedfilter.str permissions <0640> expected <0755> actualWorkaround:
None. This does not affect the functionality.
CSCdz11099
Incorrect file permissions for a few files after Remote Upgrade.
After remote upgrade, a package check for CSCOxrts fails for file permissions for the files CRMExtern.hlp and JaasConfig.xml. the following error is displayed:
pkgchk CSCOxrts failed./opt/CSCOpx/htdocs/help/mappingfiles/CRMExt ern.hlp permissions <0640> expected <0755> actual/opt/CSCOpx/www/classpath/com/cisco/nm/cmf/ security/jaas/JaasConfig.xm permissions <0640> expected <0755> actualThe package check error can be observed from command line or collect server information.
This appears only after performing a remote upgrade from CD One, 4th Edition to CiscoWorks Common Services 2.2.
Workaround:
None. This does not affect the functionality.
CSCdy04158
No recovery procedure for CiscoWorks, when CD One, 5th Edition upgrade fails.
If an upgrade to CD One, 5th Edition fails, there is no procedure to recover the CiscoWorks installation.
Workaround:
You can do any of the following:
•
•
•
CSCdx28510
Uninstallation of CiscoWorks Common Services 2.2 fails to remove some directories under /opt/CSCOpx.
When you uninstall CiscoWorks Common Services 2.2 the following directories under /opt/CSCOpx are not removed:
bin, etc, htdocs, lib
Workaround:
Remove the files and directories, manually.
CSCdx01388
CTM (Cisco Transport Manager) does not co-exist with CiscoWorks Common Services.
When CiscoWorks and CTM are installed on the same machine, CiscoWorks daemons do not come up. It displays an error:
EDSMG0001: Process Manager Control is already runningWorkaround:
Do not install CTM on the server in which CiscoWorks is installed.
CSCdt32795
CiscoWorks malfunctions if operating system is upgraded after installation.
CiscoWorks processes fail to start normally after Operating system upgrade.
Workaround:
See the "Operating System Upgrade" section.
Desktop Known Problems
CiscoView Known Problems
Note
Package Support Updater (PSU) Known Problems
Integration Utility Known Problems
The file NMIDBOptions.properties contains Cisco.com passwords, in an encoded form, and is accessible only to root users. Root access to the host needs to be restricted if Cisco.com password security is a concern.
Browser Known Problems
Table 9 Browser Known Problems
CSCin00944
Java Plug-in 1.3.1 is not recognized properly by Solaris Netscape clients.
This problem occurs when you invoke CiscoWorks on the following Netscape and Plug-in versions:
Client Platform: Solaris
Netscape versions: 4.77, 4.78, 4.79
Java Plug-in: 1.3.1
Solaris Netscape (versions 4.77,4.78,4.79)In this case, CiscoWorks does not recognize the Java Plug-in already installed on the client and keeps prompting to install Plug-in again. This is due to a bug on Solaris Netscape (4.77 or later)
Workaround:
For Solaris Clients, use only Netscape Navigator 4.76.
This problem also occurs when you invoke CiscoWorks on the following Netscape and Plug-in versions:
Client Platform: Windows
Netscape Versions: 4.78, 4.79
Java Plug-in: 1.3.1This problem occurs only if the Java Plug-in option is enabled in Netscape Navigator preferences. The cookies get disabled when you invoke CiscoWorks on Netscape Navigator when Java Plug-in is enabled, and you cannot login to CiscoWorks.
Workaround:
Turn off (uncheck) the Java Plug-in option from Edit > Preference > Advanced.
CSCdx04645
A blank window sometimes appears after launching online help.
This problem occurs in Solaris clients running CiscoView 5.4 in Navigator 4.76.
If you click Help in any dialog box, a blank window appears, although status bar displays
Document: Done.Workaround:
Click Reload and the appropriate online help is displayed.
CSCdw92538
CPU Utilization peaks when SSL Initializes.
In SSL mode, you are redirected to http mode. After SSL initialization, you are redirected back to https mode.
During this time, the CPU utilization on the Client machine might go upto 100%. But it will stabilize after sometime.
The browser hangs, when the redirection occurs several times in the same browser session.
Workaround:
Restart the browser.
You must reduce the number of redirections in the same browser session.1.
After SSL Initialization has happened once for a particular server in a browser session, successive access (refresh/reload if required) can be done directly through https://server:port/login.html instead of index.html.2.
CSCdt11838
When launching an application, you are not prompted to install the Java Plug-in.
If RealJukeBox Netscape Plug-in is installed before Java Plug-in is installed, you will not be prompted to install Java Plug-in software when attempting to launch an application. A blank screen appears.
Workaround:
Install Java Plug-in manually. For more information regarding the Java Plug-in, see the "Support Information" section.
CSCdt06518
Unable to launch a second instance of CiscoView in Internet Explorer while the first instance is waiting for user input.
The problem occurs if you:
1.
2.
3.
Workaround:
Enter community strings before launching the second instance of CiscoView.
CSCdt05102
Netscape Navigator crashes if you resize the browser window while the applet loads.
This problem exists in Netscape Navigator.
Workaround:
None.
CSCds89236
If you select No in the Swing-based confirmation dialog boxes and press Return, Yes is applied.
This occurs in Solaris clients running CiscoWorks Common Services 2.2 and also in Netscape Navigator.
Workaround:
Instead of the Return, use mouse or spacebar to select No.
General Known Problems
Table 10 General Known Problems
None.
Local machine configuration is used when performing a remote upgrade.
There are two possible sources for configuration information:
•
•
The configuration information for the local machine has precedence. It is this information that is used during a remote upgrade.
None.
CiscoView log file resides in a new location.
For CiscoView, the cv.log file is now located in the following directory:
•
For example, c:\Program Files\CSCOpx\
log\cv.log•
CSCin41762
Help under Logging folder pointing to null:1741(2)...
•
Using Netscape Navigator, if you access help from VPN/Security Management Solution > Administration > Logging > Completed Jobs, Page Not Found error appears. It points to null:1741 (2)...
The same problem occurs with all the links under the Logging folder.
•
Using Internet Explorer, if you access help from VPN/Security Management Solution > Administration > Logging > Completed Jobs, the help page appears.
However, if you click VPN/Security Management Solution > Administration > Logging > Completed jobs > Jobs performed on Date, a page with Job details appears. If you click help in that page, Page Not Found error appears. It points to null:1741 (2)...
Workaround:
Access help from VPN/Security Management Solution > Administration > Configuration, or VPN/Security Management Solution > Administration > Common Services.
CSCin28069
The message in the Backup job result window is not fully visible.
With Solaris Netscape 4.76 as client browser, if you perform a backup operation, the Backup job result window appears. The message in this window is only partly visible. This is a Netscape Navigator specific problem.
Workaround:
Resize the message window.
CSCin27897
The Database Credentials GUI is not displayed properly.
In the Database Credentials screen, the Finish and Help buttons are not completely visible. The position of the Modify button is shifted to the right. This is a Netscape Navigator specific problem.
Workaround:
None.
CSCin27753
The AAA Server GUI does not load properly if login mode is changed.
If you change the login mode, navigate to the AAA server GUI (VPN/Security Management Solution > Administration > Common Services > AAA Server), and click Synchronize, the AAA Server GUI is not displayed properly. This is a Netscape Navigator specific problem.
Workaround:
Reload the GUI.
CSCin27092
Command fails to stop Tomcat process.
If you try to stop Tomcat process using the pdterm command, the following error appears:
# pdterm TomcatERROR: cmd failed. Server reason:The Tomcat process is not stopped, but the dependent process (Apache) is stopped.
Workaround:
Run pdterm command on the Tomcat process again.
CSCin27032
The process EDS-GCF goes down.
This happens when daemons are restarted frequently.
Workaround:
1.
2.
3.
CSCin21849
ESS is in shutdown state.
This problem occurs if you install CiscoWorks Common Services 2.2 in Express mode and enable System services.
This does not allow you to get the interface information from the system at ESS startup.
Workaround:
Reboot the system.
CSCin21677
The focus is not restored on the folder selection window.
If you enter an invalid directory path in the Licensing Information/Backup Database/Restore Database GUIs and click Return, the following error message appears:
Invalid directory or fileIf you again click Return to close the error message, it disappears.
However, the focus is not restored on the folder selection window. Instead, the focus remains on the Select button. This problem is seen only in Netscape Navigator.
Workaround:
Instead of clicking Return to close the error message, get the focus to the File Browser to continue file browser operations.
CSCin18865
The up arrow icon is not displayed.
The up arrow icon in the File Browser does not appear when you select it. This is a Netscape Navigator specific problem.
Workaround:
Resize or refresh the File Browser.
CSCin18239
Redundant horizontal and vertical scrollbars appear in the File Browser.
Some of the directories and files are not visible.
Also, redundant scrollbars appear in the File browser.
Workaround:
Resize or refresh the File Browser.
CSCin17971
When JRM is restarted, no Jobs are displayed in the Job Management UI.
This happens if more than one CiscoWorks Server is running on the network.
Workaround:
If you restart JRM, you must restart EDS and JRunProxyServer. Then invoke Job Management UI.
CSCin07838
Not able to invoke CiscoWorks if you start daemon immediately.
Unable to invoke CiscoWorks if you stop the daemon manager and restart it immediately.
Workaround:
Do not restart the daemon manager immediately after stopping it. You must wait for some time for the ports to be released.
CSCin07682
Default button inactive in Java-Plug-in Security warning window.
The Java Plug-in Security Warning window which is displayed just before the launch of the Cisco Works home page, has the Grant this Session button as the default button and it is highlighted.
However, if you press Return, it does not affect this button.
Workaround:
Use the mouse to select this button.
CSCin03389
Adhoc template fails for some catalyst devices
When you enable debug on the device, the job will be successful, but will be shown Unsuccessful.
Workaround:
Disable debug in the device and run the job.
CSCea14488
Common Services does not function if host name is changed.
If you change the hostname of a machine, Common Services does not work.
Workaround:
1.
CSCOpx/MDC/tomcat/mdc/WEB-INF/
web.xml2.
–
setenv LD_LIBRARY_PATH /opt/CSCOpx/MDC/lib–
–
ccraccess -removeResource Core Custom Custom "" "" HostName–
ccraccess -addResource Core Custom Custom NewHostName "" HostName–
ccraccess -addResource Core Custom Custom "" "" HostNameCSCdx22615
Random pop up of security information dialog box.
The security information dialog box pops up randomly.
Workaround:
None.
CSCdx18854
Errors in daemons.log after stopping the ESS process.
Errors in daemons.log after stopping the ESS process.
Workaround:
Before stopping ESS:
1.
2.
To re-start:
1.
2.
CSCdw61684
JOS:Apache generates error message
localeinfo_ja_jp.properties not existThese error messages appear when you invoke Resource Manager Essentials > Availability Dashboard > Device Center > Reachability Trend.
These messages are logged only when you invoke the application from a client for the first time.
Workaround:
None.
CSCdt73198
CiscoWorks freezes when network connection is removed.
CiscoWorks freezes when the machine's connection to network is lost either by
•
or
•
Workaround:
Reboot the machine.
CSCin41906
CiscoWorks applications that use Java Plug-in cannot be launched from NNM 6.4 web console.
HP Openview NNM6.4 requires Java Plug-in 1.4.x to be installed, when invoked from a web browser. There are known compatibility issues when invoking applications that use different Java Plug-in versions, in the same browser sessions.
CiscoWorks applications use Java Plug-in 1.3.1 Since this is not the Java Plug-in version used by HP OpenView NNM 6.4, CiscoWorks applications cannot be invoked from NNM 6.4 web console.
Workaround:
None.
CSCdt21743
Configuration files in Trivial File Transfer Protocol (TFTP) boot directory not secure.
The configuration files, stored in the TFTP boot directory during the TFTP operation, have permission for everyone, though files are owned by the user casuser.
This problem occurs only for a short time while downloading.
Workaround:
None.
CSCdr97090
CiscoWorks fails if Oracle, Ingres, or Informix is installed.
This problem occurs when Oracle, Ingres, or Informix database is installed on a system that has CiscoWorks installed.
This happens because these tools use resources that CiscoWorks need.
Workaround:
Tune the kernel accordingly. Consult your operating system vendor for instructions on tuning the kernel.
CSCin16992
EDS displays errors if hostname is changed.
The error is displayed if you change the hostname, without restarting the daemons.
Workaround:
Refer the following links:
http://www.cisco.com/warp/public/477/RME/sol_hostname.html (for Solaris)
http://www.cisco.com/warp/public/477/RME/winnt_hostname.html (for Windows)
CSCin45238
SqlCoreDB daemon stops IDS_MC daemon during data restore operation.
IDS_Backup is the daemon that does backup and restore of IDS MC database.
The daemon is dependent on SqlCoreDB (database server). During IDS MC restore, the database server is stopped. This stops the IDS_Backup daemon and aborts the restore.
Workaround:
None.
CSCin45735
Browser crashes when executing an immediate backup in
VMS or Common Services.If you use Netscape Navigator 4.79 browser when executing an immediate backup in VMS or Common Services, it crashes. This occurs also when you do remote browsing with Netscape 4.79 and 4.78.
Workaround:
None.
To verify whether the backup is successful, go to Administration > Logging > Backup Jobs.CSCdx74061
The scheduling fields do not automatically select the displayed value.
If you try to schedule a Backup or Compact job, the scheduling fields do not automatically select the displayed value.
The affected panels are:
VPN / Security Management Solution > Administration > Common Services > Compact Database
and
VPN / Security Management Solution > Administration > Common Services > Backup Database.The values are not selected if they are not highlighted before you click Finish.
Workaround:
The problem will be resolved if you install CiscoWorks Bundle Update 1, available on CCO. Bundle stands for LMS1.3/LMS2.2/RWAN1.3/VMS2.2
CSCeb08489
Login panel shows the username of the previous user and inherits the privileges of this user.
This problem occurs because the client browser talks to the server through a NAT. When this happens, the HOST header of the HTTP request does not get translated and hence provides the wrong information.
During logout, the header information is used to open a connection to the webserver. Since the host information is wrong, the connection fails, and the user is not properly logged out.
Workaround:
The problem will be resolved if you install CiscoWorks Bundle Update 1, available on CCO. Bundle stands for LMS1.3/LMS2.2/RWAN1.3/VMS2.2
CSCeb21179
The VPN / Security Management Solution page does not list the folder names available.
The VPN / Security Management Solution page does not list the folder names available. Though the folder names are not visible, you can launch the application if you click the icon.
The problem occurs in Netscape Navigator 7 with the default Java Plug-in version JPI1.4.1
Workaround:
Install JPI 1.4.1_02 and point
Netscape Navigator 7 to the new JPI.CSCin53880
The Contents and Index panels in the online help appear blank.
This happens when you use Internet Explorer 6.0.26 on Windows 2000 Professional or Server with Service Pack 4 and Java Plug-in 1.4.1_02.
Workaround:
Use Internet Explorer 6.0 with Service Pack 1 on Windows 2000 Professional or Server with Service Pack 4.
CSCin44573
The database password changes when you try to restore after a backup operation.
If, during backup and restore of the MC database, you change the database password after backup, restore fails. You will not be able to connect to the database after restore.
Workaround:
The problem will be resolved if you install CiscoWorks Bundle Update 1, available on CCO. Bundle stands for LMS1.3/LMS2.2/RWAN1.3/VMS2.2
CSCeb08436
The ESS process of CiscoWorks broadcasts on UDP port 42350.
Broadcast packets are seen on the local subnetwork even though CiscoWorks applications use ESS only for intra-machine messaging.
Workaround:
The problem will be resolved if you install CiscoWorks Bundle Update 1, available on CCO. Bundle stands for LMS1.3/LMS2.2/RWAN1.3/VMS2.2
CSCeb15620
PixMC backup fails even after 50 tries.
With only PixMC installed, backup of KrsClient happens only after about 50 tries.
Workaround:
The problem will be resolved if you install CiscoWorks Bundle Update 1, available on CCO. Bundle stands for LMS1.3/LMS2.2/RWAN1.3/VMS2.2
CSCeb44684
PIX MC pages not displayed.
PIX MC pages does not come up because unnecessary jars were set to the CLASSPATH in tomcat.sh.
Workaround:
The problem will be resolved if you install CiscoWorks Bundle Update 1, available on CCO. Bundle stands for LMS1.3/LMS2.2/RWAN1.3/VMS2.2
CSCeb46559
MICE/CAM to communicate via HTTPS with ACS3.2.
Currently the MICE/CAM component of Common Services communicates with remote ACS server via HTTP mode. Since ACS 3.2 now runs in HTTPS mode, MICE/CAM should be enhanced to communicate via HTTPS.
Workaround:
The problem will be resolved if you install CiscoWorks Bundle Update 1, available on CCO. Bundle stands for LMS1.3/LMS2.2/RWAN1.3/VMS2.2
CSCea56786
System memory gets corrupted.
String size change in License.dll corrupts system memory.
Workaround:
The problem will be resolved if you install CiscoWorks Bundle Update 1, available on CCO. Bundle stands for LMS1.3/LMS2.2/RWAN1.3/VMS2.2
CSCin43722
SqlcoreDB terminates before its dependent daemons shut down.
IDS MC daemons does not cleanup the semaphores and shared memories after stopping the daemons.
Workaround:
The problem will be resolved if you install CiscoWorks Bundle Update 1, available on CCO. Bundle stands for LMS1.3/LMS2.2/RWAN1.3/VMS2.2
CSCsd21327
CMF database fails to run and throws the following Sybase Assertion error message:
*** ERROR *** Assertion failed: 100909 (9.0.0.1383).100909 is the Assertion ID.
Following are the scenarios where Assertion Error might appear:
1.
2.
Workaround:
We recommend that you do not use third-party backup software for backing up a running database.
We also recommend that you configure your anti-virus software so that it must not scan the NMSROOT/databases directory.
NMSROOT is the directory where you have installed CiscoWorks.
CSCsd43112
Changes in Australian day light settings affect scheduled backup and/or compaction.
Operating System vendors, Microsoft and Sun Microsystems have released patches for changes in Australian daylight savings from March 27, 2006 to April 2, 2006 due to the Common Wealth Games.
It has been found that the java API used to get system time returns one hour less than the actual server time during the affected period. As a result, the scheduled backup and/or compaction of database are executed with a delay of one hour. Also, the logs and/or reports show incorrect time stamp.
The following time zones are affected:
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Workaround:
Reschedule the backup and/or compaction of database by one hour ahead of the actual desirable time from March 27, 2006 to April 02, 2006.
CSCsd40394
Australian day light settings affect the API to return time.
Operating System vendors, Microsoft and Sun Microsystems have released patches for changes in Australian daylight savings from March 27, 2006 to April 2, 2006 due to the Common Wealth Games.
It has been found that the java API used to get system time returns one hour less than the actual server time during the affected period. As a result, the scheduled jobs are executed with a delay of one hour. Also, the logs and/or reports show incorrect time stamp.
The following jobs are affected:
•
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The following time zones are affected:
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Workaround:
Reschedule the jobs by one hour ahead of the actual desirable time from March 27, 2006 to April 02, 2006.
Internally-Found Resolved Problems
Customer-Found Resolved Problems
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order monthly or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
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To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://tools.cisco.com/RPF/register/register.do
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Cisco TAC Website
The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/go/packet
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
This document is to be used in conjunction with the documents listed in the "CiscoWorks Common Services Documentation" section.
Copyright © 2003, Cisco Systems, Inc.
All rights reserved.
