User Guide for Resource Manager Essentials 4.0 (With LMS 2.5) - Working With SmartCase [CiscoWorks Resource Manager Essentials]

Table Of Contents

Working With SmartCase

Launching CCO Service Request Tool

Working With SmartCase

SmartCase lets you access Cisco.com from Resource Manager Essentials (RME) to open a Cisco.com case or to query and update an existing case. You can submit, review, and update problems or questions about your Cisco products.

Launching CCO Service Request Tool

SmartCase allows you to Open/Query or Update a case on Cisco.com by launching the CCO Service Request Tool from Resource Manager Essentials.

To launch CCO Service Request Tool:

Step 1 Select Resource Manager Essentials > Tools > SmartCase.

The Open/Query or Update a Case page appears.

Step 2 Click the link provided to launch the CCO Service Request Tool to Open/Query or Update a Case.

The SmartCase.properties file is located at

NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\classes\com\cisco\nm\rmeng\cctool\scase

The properties file contains the URL used to launch CCO Service Request Tool. If at any time there is a change in this URL, you must go to the properties file and update the URL.

Step 3 Enter your Cisco.com username and password.

You are redirected to the TAC Service Request Tool page.

	User Guide for Resource Manager Essentials 4.0 (With LMS 2.5)
	Working With SmartCase
User Guide for Resource Manager Essentials 4.0 (With LMS 2.5) Preface Overview of RME What is New in This Release and RME Feature List Adding and Troubleshooting Devices Using Device Management Managing RME Device Groups Using Group Administration Understanding RME Device State Transition Managing Inventory Collection and Polling Using Inventory Generating Reports Archiving Configurations and Managing Them Using Archive Management Making and Deploying Configuration Changes Using NetConfig Editing and Deploying Configurations Using Config Editor Using NetShow Commands Managing Software Images Using Software Management Tracking Network Changes Using Change Audit Enabling and Tracking Syslogs Using Syslog Analyzer and Collector Tracking RME Server Changes Using Audit Trail Checking Bug Status Using Bug Toolkit Working With SmartCase Working With Contract Connection Using cwcli Commands Enabling Approval and Approving Jobs Using Job Approval Setting System-wide Parameters Using System Preferences RME Troubleshooting Tips and FAQs Understanding Syslog Formats RME Command Reference Managing Devices When RME Server is Within a NAT Boundary Index for the User Guide	Download this chapter Working With SmartCase Download the complete book User Guide for Resource Manager Essentials 4.0 (PDF Format) (PDF - 9 MB) Table Of Contents Working With SmartCase Launching CCO Service Request Tool Working With SmartCase SmartCase lets you access Cisco.com from Resource Manager Essentials (RME) to open a Cisco.com case or to query and update an existing case. You can submit, review, and update problems or questions about your Cisco products. Launching CCO Service Request Tool SmartCase allows you to Open/Query or Update a case on Cisco.com by launching the CCO Service Request Tool from Resource Manager Essentials. To launch CCO Service Request Tool: Step 1 Select Resource Manager Essentials > Tools > SmartCase. The Open/Query or Update a Case page appears. Step 2 Click the link provided to launch the CCO Service Request Tool to Open/Query or Update a Case. The SmartCase.properties file is located at NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\classes\com\cisco\nm\rmeng\cctool\scase The properties file contains the URL used to launch CCO Service Request Tool. If at any time there is a change in this URL, you must go to the properties file and update the URL. Step 3 Enter your Cisco.com username and password. You are redirected to the TAC Service Request Tool page.
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