Table Of Contents
CWVM Administration and Management
CWVM Master Administration
Viewing CWVM Master Statistics
Interpreting CWVM Master Statistics
Setting the Master Debug Level
Setting the Client Debug Level
User Management
User Roles
Adding a User
Modifying a User Profile
Deleting a User
CWVM Server Management
Adding or Modifying a CWVM Server
Deleting a CWVM Server
CWVM Server Administration
Configuring the CWVM Server
Interpreting Server Configuration Parameters
Viewing CWVM Server Statistics
Network Management
Adding or Modifying a Network
Assigning Networks to the CWVM Server
Assigning Networks to Users
Deleting a Network
Trap Management
Adding a Trap
Deleting a Trap
Administering Traps
Viewing Traps
Interpreting Traps
CWVM Database Management
Using the CLI
Starting CWVM Server and Poller Processes
Stopping CWVM Server and Poller Processes
Starting and Stopping CWVM Poller Processes Only
Viewing CWVM Process Status
Collecting CWVM System Information
Viewing CWVM Log Files
CWVM Administration and Management
The following topics describe CWVM administrative and management tasks:
•
CWVM Master Administration
•User Management
•CWVM Server Management
•CWVM Server Administration
•Network Management
•Trap Management
•Administering Traps
•CWVM Database Management
•Using the CLI
Management tasks, such as adding, modifying, or deleting users, can be performed only by a master administrator. See User Roles, for more information on the tasks that each type of user can perform.
CWVM Master Administration
The CWVM master is responsible for providing global user authentication, network access control, trap, and network partition information to all CWVM servers. See CWVM Master and CWVM Server Overview, page 1-2, for more information.
Note Only one master administrator can access master configuration options at a time. If another master administrator logs in, an error message appears, stating that another master administrator is logged in. You can try logging in again later.
Any user with the master administrator role can perform the tasks listed in the following table.
Master administrators can also perform the following tasks:
•Viewing CWVM Master Statistics
•Setting the Master Debug Level
•Setting the Client Debug Level
After a master administrator has changed a CWVM server or network configuration, the status message window displays a message to all users who are logged into CWVM. (Changes to user configurations are sent only to the affected user).
When the server, user, or network configuration is changed, the Relogin button is enabled. Users can click the Relogin button to see any configuration changes that may have affected them. Clicking Relogin is the same as logging into CWVM again, but without having to re-enter your user name or password. The Relogin button is enabled when any of the following occurs:
•User profile changes (for affected clients only)
•Network changes
•CWVM server information changes
Viewing CWVM Master Statistics
You must have master administrator privileges to perform this task.
Procedure
Step 1 From the Master menu, select Statistics.... The Master Statistics window appears. See Interpreting CWVM Master Statistics, for more information.
Step 2 Click Refresh to see current status.
Step 3 Click Finish.
Interpreting CWVM Master Statistics
Use the following table to interpret the master statistics information.
Table 2-2 Master Statistic Fields
Field
|
Description
|
List of Registered CWVM Servers that are currently running
|
Number and list of servers currently running
|
Last Master Administrator that accessed Master Configuration
|
Username of last or current master administrator who accessed master configuration options
|
Start Time
|
Time when the last master administrator started accessing master configuration options
|
End Time
|
Time when the last master administrator ended accessing master configuration options
|
CWVM Master Start Time
|
Time when the CWVM master came online
|
CWVM Master Up Time
|
How long the CWVM master has been running
|
CWVM Master Web Port
|
Web port number that the CWVM master is using
|
CWVM Master IP Address
|
IP address of CWVM master
|
Total Number of Users
|
Number of users registered with the CWVM master
|
Network Administrator(s)
|
Number of users with network operator privileges registered with the CWVM master
|
Server Administrator(s)
|
Number of users with server administrator privileges registered with the CWVM master
|
Master Administrator(s)
|
Number of users with master administrator privileges registered with the CWVM master
|
Total Number of CWVMs
|
Number of CWVM servers registered with the CWVM master
|
Total Number of Networks
|
Number of CWVM networks registered with the CWVM master
|
Related Topic
•Viewing CWVM Master Statistics
Setting the Master Debug Level
You can set CWVM master debug level. Setting a debug level is very useful when trying to troubleshoot a problem. The higher the debug level, the more details shown in the master log (CVMm.log).
To set debug levels for individual CWVM servers, see Configuring the CWVM Server. To set the debug level for the client, see Setting the Client Debug Level.
Caution High debug levels slow CWVM performance and produce large log files.
You must be a master administrator to perform this task.
Procedure
Step 1 Select Master > Debug.... The Master Configuration Debug Level window appears.
Step 2 Enter a number in the debug level field. You can enter any number between 1 and 5, with 5 being the highest debug level.
Step 3 Click Finish. The debug level is set.
Setting the Client Debug Level
You can control the amount of detail shown in the Java console by setting the client debug level.
Procedure
Step 1 From the Options menu, select Client Logging.... The Client Logging window appears.
Step 2 Enter the client debug level (1 - 5).
Step 3 Click Finish. The debug level is set.
User Management
When CWVM is installed, a username and a password are assigned for the master administrator. The master administrator can then add users (clients) to CWVM.
The following topics provide you with information about:
•User Roles
•Adding a User
•Modifying a User Profile
•Deleting a User
User Roles
Three CWVM user roles are available.
User Role
|
Description
|
Master Administrator
|
The master administrator has access and privileges to all CWVM master and server configurations. The master administrator is the only user who can add other users and determine the types of access those users can have.
Note When installing master and server on one machine, the default username is superadmin.
|
Server Administrator
|
The server administrator has access and privileges to CWVM server configurations. The server administrator also has access (may be read-only or read-write access) to networks that the master administrator has assigned.
|
Network Operator
|
The network operator has access (may be read-only or read-write access) only to networks that the master administrator has assigned.
|
Related Topics
•Adding a User
•Modifying a User Profile
•Deleting a User
Adding a User
You must be a master administrator to perform this task.
Note The CWVM master administrator must provide the CiscoWorks IP address and port number to users, who use this information to start CiscoWorks and CWVM.
Procedure
Step 1 From the Master menu, select Configuration.... The Master Configuration window appears.
Step 2 Select User. The User Configuration table appears.
Step 3 Click Add. A blank row is added to the table.
Step 4 Click the row and enter the appropriate information.
Field
|
Action
|
Name
|
Enter the username
|
Role
|
From the drop-down list, select the type of access the user should have
|
Password
|
Enter up to 11 alphanumeric characters
|
Confirm Password
|
Enter the same alphanumeric pattern you entered in the previous cell
|
Step 5 Assign the networks that the new user should have access to. See
Assigning Networks to Users, for information on how to assign a network to a user.
Step 6 Click Apply. A message appears, stating that the operation was successful.
Step 7 Click Close to exit the screen.
Note When another master administrator is added, that user is given read-write access to all existing networks. Similarly, when a network is added, all existing master administrators are given read-write access to the new network.
Related Topics
•User Roles
•Modifying a User Profile
•Deleting a User
Modifying a User Profile
A user profile is the combination of a user's assigned username, password, and specific access rights to devices and traps in the network.
Note Superadmin users can change any user password except their own. All other master administrators can change any user password except their own and that of the superadmin user.
Procedure
Step 1 From the Master menu, select Configuration....
Step 2 Select User, if not already selected.
Step 3 From the User table, select the user you want to modify.
Step 4 Click the appropriate fields to modify the following:
•Username
•Profile
•Password
Step 5 Click Apply to apply the changes.
Step 6 Click Close to exit the screen.
Related Topics
•User Roles
•Adding a User
•Deleting a User
Deleting a User
When you delete a user, the username, password, and access types for the selected user are automatically deleted from the CWVM database.
Note The superadmin user cannot be deleted.
Procedure
Step 1 From the Master menu, select Configuration....
Step 2 Select User, if not already selected.
Step 3 From the User table, select the user whose profile you want to modify.
Step 4 Check the Delete column.
Step 5 Click Apply to apply the changes.
Step 6 Click Close to exit the screen.
Related Topics
•User Roles
•Adding a User
•Modifying a User Profile
CWVM Server Management
The master administrator is the only user who can add, modify, or delete a CWVM server. The following topics provide information about:
•Adding or Modifying a CWVM Server
•Deleting a CWVM Server
•Configuring the CWVM Server
•Viewing CWVM Server Statistics
Adding or Modifying a CWVM Server
Before you can manage a CWVM server, you must add the server to the CWVM master. You must be a master administrator to perform this task. Also, you can modify a CWVM server only if the server status is currently "down". Note that a CWVM server is considered "down" whenever the CWVM master cannot communicate with it.
Procedure
Step 1 From the Master menu, select Configuration.... The Master Configuration window appears.
Step 2 Select CWVM. The CWVM Configuration table appears.
Step 3 To add a CWVM server, click Add. A new row is added to the table.
Step 4 Click the row you want to edit and enter the appropriate information for the CWVM server.
Field
|
Description
|
Name
|
CWVM server name.
|
IP address
|
IP address of CWVM server.
|
Description
|
Purpose or description of CWVM server.
|
Web Server port
|
Port of web server. Default is 1741.
|
Status
|
Shows the current status of the CWVM server. Automatically updated as the server status changes. The status is "no install" until the CWVM master can communicate with the CWVM server. As soon as communication is successful, the Status changes to "up". Status is "down" whenever the CWVM master cannot communicate with the CWVM server (including cases where the CWVM server has been uninstalled).
|
Step 5 Assign a network to the CWVM server. See Assigning Networks to the CWVM Server, for more information.
Step 6 Click Apply to apply changes. The CWVM server is now registered with the CWVM master.
Step 7 Click Close to exit the screen.
Related Topic
•Deleting a CWVM Server
Deleting a CWVM Server
You must be a master administrator to perform this task. You can delete a CWVM server only if the server status is "down" or "no install."
Procedure
Step 1 From the Master menu, select Configuration.... The Master Configuration window appears.
Step 2 Select CWVM. The CWVM Configuration table appears.
Step 3 To delete a CWVM server, click the Delete column. The row is deleted from the table.
Step 4 Click Close.
Related Topic
•Adding or Modifying a CWVM Server
CWVM Server Administration
The CWVM server administrator monitors and configures CWVM server-specific functions. The following topics provide information about:
•Configuring the CWVM Server
•Viewing CWVM Server Statistics
Note The server and the server administrator must be registered with the CWVM master prior to performing any of these tasks.
Configuring the CWVM Server
The CWVM server administrator can modify the CWVM server to change the default configuration. For example, you would modify the configuration when you want to change the maximum number of clients that can access CWVM at one time.
Procedure
Step 1 From the tree view, select the CWVM server you want to configure.
Step 2 From the CWVM menu, select Server > Configuration.... The Server Configuration window displays the default settings for the CWVM server.
Step 3 You can modify any of the default parameters on the server. See Interpreting Server Configuration Parameters for more information.
Step 4 Click Close to exit the screen.
Related Topics
•Adding or Modifying a CWVM Server
•Viewing CWVM Server Statistics
Interpreting Server Configuration Parameters
Table 2-3 describes all server configuration parameters.
Table 2-3 Server Configuration Parameters
Parameter
|
Description
|
Max Number of Clients
|
Maximum number of clients that you want to be able to access CWVM at one time. Default value is 20; maximum is 100.
|
Number Poller Threads
|
Number of poller threads used by CWVM poller. Default value is 5. Increasing this value increases CWVM performance, but also increases the amount of CPU and memory resources used.
|
CWVM Port (Read-only)
|
Port used by CWVM clients to access CWVM server. Default port is 10000. This is set during installation; cannot be changed from this window. Value can be changed only by reinstalling CWVM.
|
Poller Port (Read-only)
|
Default poller port used by CWVM server and poller. Default port is 10001. Set during installation; cannot be changed from this window. Value can be changed only by reinstalling CWVM.
|
DB Threshold
|
Percentage of disk space that the CWVM database can use before triggering database usage notification. Default value is 80%.
|
Disk Threshold
|
Percentage of disk space (on disk partition where CWVM is installed) that CWVM can use before triggering a disk trap. Default value is 80%.
|
Trap Forward Host (optional)
|
IP address that CWVM uses to forward all the traps it receives. Default value is null.
|
Trap Forward Port (optional)
|
Port used by CWVM to forward traps to another system. Default value is null. Value can be entered only if Trap Forward Host is set.
|
SMTP Server (optional)
|
IP address or host name of the SMTP server that CWVM uses to send email notifications. Default value is null.
|
Disk Monitor Interval
|
How often CWVM checks the amount of disk space used, to determine if it exceeds Disk Threshold. Default value is 30 minutes.
|
CWVM Trap Port
|
Default trap port used by CWVM. Default value is the port number that was set during installation.
|
SNMP Timeout
|
Number of seconds before an SNMP request times out. Default value is 10 seconds.
|
SNMP Interval
|
Number of seconds before retrying a failed SNMP request. Default value is 15 seconds.
|
SNMP Retry
|
Number of times to retry a failed SNMP request. Default value is 3 times.
|
Debug Level
|
One of five debug mode levels. Debug details are shown in CWVM.log. Default value is 1.
|
Merge Digits
|
Maximum number of right-justified digits CWVM will merge when it propagates dial plan information to other routers. Default value is 4.
|
Auto Sync Routers with CWVM
|
If enabled, CWVM automatically schedules a job to synchronize its database with all devices for which it has received syslog messages informing it of configuration changes.
|
Auto Sync Delay
|
Amount of time that elapses between when CWVM receives the first syslog configuration change message and when it runs the synchronization job. Default value is 10 minutes.
|
Forward traps to CWVM
|
Forwards gateway traps to CWVM. Default is disabled. This option can be changed for individual gateways when they are added. See Adding a Gateway in CWVM, page 3-20, for more information.
Note If a gateway is manually configured (outside of the CWVM application) to send traps to CWVM, CWVM may receive traps even if this option is not selected. However, CWVM will accept those traps only if the gateway has been added to CWVM.
|
CWVM to Poll Gateways
|
Specifies whether CWVM is polling the gateways in your network. Default is enabled. This option can be changed for individual gateways when they are added.See Adding a Gateway in CWVM, page 3-20, for more information.
|
Poll Ds0 & Ds1 Usage
|
Specifies whether you want to poll Ds0 and Ds1 usage. Default is enabled.
|
Configure Routers Using TFTP
|
If enabled, CWVM uses TFTP to download and upload gateway configuration. Default is disabled.
Note TFTP is faster than Telnet, but it is difficult to pinpoint which commands generate errors.
|
Poll CPU & Memory Usage
|
Specifies whether you want performance polling. Default is enabled.
|
Poll Cisco UBE gatekeeper Statistics
|
Specifies whether you want to poll Cisco UBE gatekeeper statistics. Default is enabled.
|
Poll DSP Usage
|
Specifies whether you want to poll DSP usage. Default is enabled.
|
Related Topic
•Configuring the CWVM Server
Viewing CWVM Server Statistics
Procedure
Step 1 From the CWVM menu, select Server > Statistics.... The Server Statistics window displays the following information.
Table 2-4 Server Statistic Fields
Field
|
Description
|
Number of Logged-On Clients
|
Number of clients accessing server
|
DB Usage (%)
|
Percentage of disk space used by database
|
Disk Usage (%)
|
Percentage of disk space used
|
Total Number of Gateways
|
Number of gateways managed by CWVM server
|
Total Number of
Cisco UBE gatekeepers/DGK
|
Number of Cisco UBE gatekeepers and Cisco UBE directory gatekeepers assigned to server
|
Total Number of Groups
|
Number of groups assigned to server
|
CWVM Server Start Time
|
Time at which server started
|
CWVM Server Up Time
|
Length of time server has been running
|
Step 2 Click Refresh to view the current server status.
Step 3 Click Finish when you are done viewing the server status.
Related Topic
•Viewing CWVM Master Statistics
Network Management
A network is a logical partition of a set of user-specified devices. One network can be shared among multiple CWVM servers. One CWVM server can also manage multiple networks.
The following topics provide information about:
•Adding or Modifying a Network
•Assigning Networks to the CWVM Server
•Assigning Networks to Users
•Deleting a Network
Adding or Modifying a Network
You must be a master administrator to perform this task.
Note When another master administrator is added, that user is given read-write access to all existing networks. In the same way, when a network is added, all existing master administrators are given read-write access to the new network.
Procedure
Step 1 From the Master menu, select Configuration.... The Master Configuration window appears.
Step 2 Select Network. The Network Configuration table appears.
Step 3 To add a network, click Add. A new row is added to the table.
Step 4 Click the row you want to edit and enter the name and description of the network.
Step 5 Click Apply to apply changes.
Step 6 Assign the network to a user. See Assigning Networks to Users, for more information.
Step 7 Assign the network to a CWVM server. See Assigning Networks to the CWVM Server, for more information.
Step 8 Click Close to exit the screen.
Assigning Networks to the CWVM Server
You can choose from two different procedures to assign networks to the CWVM server.
Procedure A
This task is typically performed after a server has been added to CWVM master.
Step 1 If the CWVM Configuration window is not open, select Master > Configuration and click the CWVM radio button. The CWVM Configuration window appears.
Step 2 Select the server you want to assign a network to.
Step 3 Designate networks you want assigned to the server by clicking the right and left arrow buttons.
Step 4 Click OK to save assignments and close the Assign Network window.
Step 5 Click Close to exit the screen.
Procedure B
This task is typically performed after a network has been created in CWVM.
Step 1 If the Network Configuration window is not open, select Master > Configuration and click Network. The Network Configuration window appears.
Step 2 If not already selected, select the network you want to assign a server to.
Step 3 Click Assign CWVM. The Assign CWVM window appears.
Step 4 Designate servers you want assigned to the network by clicking on the right and left arrow buttons.
Step 5 Click OK to save assignments and close the Assign CWVM window.
Step 6 Click Apply to apply the changes you have made.
Step 7 Click Close to exit the screen.
Assigning Networks to Users
You can choose from two different procedures to assign networks to users.
Procedure A
This task is typically performed after a user has been added to CWVM.
Step 1 If the User Configuration window is not open, select Master > Configuration and click User. The User Configuration window appears.
Step 2 Select the user you want to assign a network to.
Step 3 Click Assign Network. The Assign Network window appears.
Step 4 Move networks to the column that designates the type of access you want the user to have by clicking the right and left arrow buttons:
•For networks that you want the user to have read-only access to, move the network to the RO Networks column.
•For networks that you want the user to have read-write access to, move the network to the RW Networks column.
Step 5 Click OK to close the Assign Network window.
Step 6 Click Apply to apply all changes.
Step 7 Click Close to exit the screen.
Procedure B
This task is typically performed after a network has been created in CWVM.
Step 1 If the Network Configuration window is not open, select Master > Configuration and click Network. The Network Configuration window appears.
Step 2 If not already selected, select the network you want to assign a user to.
Step 3 Click Assign User. The Assign User window appears.
Step 4 Move users to the column that designates the type of access you want them to have by clicking the right and left arrow buttons:
•For networks that you want the user to have read-only access to, move the user to the RO Users column.
•For networks that you want the user to have read-write access to, move the network to the RW Users column.
Step 5 Click OK to close the Assign User window.
Step 6 Click Apply to apply all changes.
Step 7 Click Close to exit the screen.
Deleting a Network
You must move all associated devices before deleting a network.
Procedure
Step 1 From the Master menu, select Configuration.... The Master Configuration window appears.
Step 2 Select Network. The Network Configuration table appears.
Step 3 Select the row that contains the network you want to delete.
Step 4 Click the Delete check box.
Step 5 Click Apply. The network is deleted.
Trap Management
The master administrator is the only user who can add, modify, or delete global traps. The following topics provide information about:
•Adding a Trap
•Deleting a Trap
•Administering Traps
•Viewing Traps
•Interpreting Traps
Note Call information type traps (dialCtlPeerCallInformation and dialCtlPeerCallSetup) are generated for each call. If CWVM is configured to receive these traps, users could experience severe performance issues on the CWVM server.
Adding a Trap
You must be a master administrator to perform this task.
Procedure
Step 1 From the Master menu, select Configuration....
Step 2 Select Trap.
Step 3 Click Add.
Step 4 Enter the OID or SNMP MIB variable name for the trap you want to add in the OID field.
Step 5 Enter a description for the trap in the Description field (optional).
Step 6 Click Apply to apply all changes.
Step 7 Click Close. The trap is added with the MIB name even if the user enters the OID.
Related Topics
•Administering Traps
•Viewing Traps
•Deleting a Trap
Deleting a Trap
You must be a master administrator to perform this task.
Procedure
Step 1 From the Master menu, select Configuration....
Step 2 Select Trap.
Step 3 Select the trap that you want to delete.
Step 4 Select Delete.
Step 5 Click Apply to apply all changes.
Step 6 Click Close to exit the screen.
Administering Traps
CWVM is a trap monitoring tool. If a gateway is configured to forward traps to CWVM, the following traps are sent:
•linkDown
•linkUp
•coldStart
•warmStart
•cvdcPoorQoVNotification
•reload
You must enable all other traps on the gateway. The master administrator can add global traps. See Adding a Gateway in CWVM, page 3-20 for information on how to add a gateway and configure it to forward traps.
Viewing Traps
The latest 1,000 traps are displayed along with the total number of traps received.
Procedure
Step 1 From the tree view, right-click the gateway on which you want to view traps. A popup menu appears.
Step 2 Select View Traps for.... The View Traps window appears.
Step 3 Select a trap and click Acknowledge if you want to acknowledge a trap, or select Acknowledge All to acknowledge all traps.
Step 4 Click Apply to apply all changes.
Step 5 Click Finish. The View Traps window closes.
Note Master and server administrators are the only users who can acknowledge traps on a server.
Procedure
Step 1 From the tree view, right-click the server on which you want to view traps. A popup menu appears.
Step 2 Select Server > All Received Traps.... The All Received Traps window appears.
Step 3 Select a trap and click Acknowledge if you want to acknowledge a trap, or select Acknowledge All to acknowledge all traps.
Step 4 Click Apply to apply all changes.
Step 5 Click Finish. The All Received Traps window closes.
Related Topics
•Administering Traps
•Interpreting Traps
•Adding a Trap
•Deleting a Trap
Interpreting Traps
Use the following table to interpret trap information.
Column
|
Description
|
Trap OID
|
Object ID of trap
|
Trap Message
|
Description of trap
|
First TS
|
Time at which first instance of this trap occurred.
|
Last TS
|
Time at which last instance of this trap occurred.
|
Count
|
Number of times trap has occurred
|
CWVM Database Management
It is good practice to back up the CWVM database periodically in case the database becomes corrupted. If this happens, the superadmin can later restore the database using CiscoWorks.
The superadmin can also change the CWVM database password in case of security issues, and back up and restore the database. For detailed instructions on all of these functions, click Help on the CiscoWorks Common Services Home Page, then select Server > Admin > Backup from the Online Help Table of Contents.
Using the CLI
You can use CLI commands to:
•Start, stop, and view CWVM processes
•Collect CWVM system information
•Display CWVM log files
For information on performing these tasks, see the following topics:
•Starting CWVM Server and Poller Processes
•Stopping CWVM Server and Poller Processes
•Starting and Stopping CWVM Poller Processes Only
•Viewing CWVM Process Status
•Collecting CWVM System Information
•Viewing CWVM Log Files
You must also use a device's CLI to do the following:
•Prepare gateways for CWVM (See Preparing a Gateway for CWVM, page 3-18)
•Add gateways to Cisco UBE gatekeepers (See Adding a Gateway to a Cisco UBE Gatekeeper, page 3-19)
Note All commands, except when noted, must be issued from the scripts directory; for example, \PROGRA~1\CSCOpx\CVM\scripts (on a Windows environment) or /opt/CSCOpx/CVM/scripts (from a Solaris environment).
Starting CWVM Server and Poller Processes
You can use either of the following procedures to start the CWVM server and poller processes.
Procedure A
Step 1 Start a command prompt.
Step 2 From the scripts directory where CWVM is installed, enter startCVM (from Windows environment) or startCVM.sh (from Solaris environment).
Step 3 Press Enter. CWVM server and poller processes are started.
Example from a Windows environment:
C:\PROGRA~1\CSCOpx\CVM\scripts>startCVM
The following message appears:
Starting CiscoWorks Voice Manager ...
Press any key to continue ...
Procedure B
Step 1 Select Start > Programs > CiscoWorks > Voice Manager.
Step 2 Select Start Daemon.
Related Topics
•Stopping CWVM Server and Poller Processes
•Starting and Stopping CWVM Poller Processes Only
Stopping CWVM Server and Poller Processes
You can use either of the following procedures to stop the CWVM server and poller processes.
Procedure A
Step 1 Open a command prompt.
Step 2 From the scripts directory where CWVM is installed, enter stopCVM (from Windows environment) or stopCVM.sh (from Solaris environment).
Step 3 Press Enter. CWVM server and poller processes are stopped.
Example from a Windows environment:
C:\PROGRA~1\CSCOpx\CVM\scripts>stopCVM
The following message appears:
Stopping CiscoWorks Voice Manager ...
Press any key to continue ...
Procedure B
Use this procedure in the Windows environment only.
Step 1 Select Start > Programs > CiscoWorks > Voice Manager.
Step 2 Select Stop Daemon.
Related Topics
•Starting CWVM Server and Poller Processes
•Starting and Stopping CWVM Poller Processes Only
Starting and Stopping CWVM Poller Processes Only
Procedure
Step 1 Start a command prompt.
Step 2 From the bin directory where CWVM is installed, enter pdexec CVMpoller (to start poller process) or pdterm CVMpoller (to stop poller process).
Step 3 Press Enter.
Example from a Solaris environment:
/opt/CSCOpx/CVM/bin> pdterm CVMpoller
Related Topics
•Starting CWVM Server and Poller Processes
•Stopping CWVM Server and Poller Processes
Viewing CWVM Process Status
Procedure
Step 1 Start a command prompt.
Step 2 Enter pdshow | more.
Step 3 Click Enter. The command interface displays text output like that shown in Example 2-1.
Example 2-1 Typical CWVM Process Status
D:D:\>pdshow | more
Process= CVMDbEngine
State = Program started - No mgt msgs received
Pid = 240
RC = 0
Signo = 0
Start = 08/03/01 09:59:57 AM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= CVMDbMonitor
State = Running normally
Pid = 898
RC = 0
Signo = 0
Start = 08/03/01 10:00:01 AM
Stop = Not applicable
Core = Not applicable
Info = DbMonitor Running Normally.
Process= CVMpoller
State = Program started - No mgt msgs received
Pid = 744
RC = 0
Signo = 0
Start = 08/03/01 10:00:05 AM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= CVMServer
State = Program started - No mgt msgs received
Pid = 760
RC = 0
Signo = 0
Start = 08/03/01 10:00:05 AM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Collecting CWVM System Information
When obtaining technical assistance from Cisco, it is helpful to send your CWVM system information. You can use either of the following procedures to collect CWVM system information.
Procedure A: All Environments
Step 1 Start a command prompt.
Step 2 From the scripts directory where CWVM is installed, enter collect_info (from Windows environment) or CollectSysInfo.sh (from Solaris environment).
Step 3 Click Enter. CWVM server and poller processes are stopped.
Example from a Windows environment:
C:\PROGRA~1\CSCOpx\CVM\scripts>collect_info
The following message appears:
C:\\PROGRA~1\CSCOpx\CVM\scripts>echo off
Collecting debug information ...
---------------------------------------------------
Debug info has been saved in logfiles\collect_info.log
Please check this file for details.
Press any key to continue ...
Step 4 Navigate to the collect_info.log file to view the results.
Procedure B: Windows Only
Use this procedure in the Windows environment only.
Step 1 Select Start > Programs > CiscoWorks > Voice Manager.
Step 2 Select Collect Sys Info.
Viewing CWVM Log Files
All log files are located in the CWVM logfiles directory; for example,
D:\Program Files\CSCOpx\CVM\logfiles or /PROGRA~1/CSCOpx/CVM/logfiles. The logs shown are poller.log, CVM.log, and AuditLog.log. The master logs (CVMm.log and CVMMAuditLog.log) are not shown.
Procedure A: All Environments
Step 1 Start a command prompt.
Step 2 From the scripts directory where CWVM is installed, enter monitor (from Windows environment) or startlogm.sh (from Solaris environment).
Step 3 Click Enter. The CWVM log window appears.
Procedure B: Windows Only
Use this procedure in the Windows environment only.
Step 1 Select Start > Programs > CiscoWorks> Voice Manager.
Step 2 Select Log Monitor. The CWVM log window appears.
