Table Of Contents
CWVM Master and CWVM Server Overview
Starting CWVM as a Standalone Application
About Your CWVM and CWCS Logons
The Basics
CiscoWorks Voice Manager (CWVM) is a client-server, web-based voice management tool used by network administrators to configure and manage voice ports, create and modify dial plans on voice-enabled Cisco routers, and provide call monitoring and reporting features. It has a distributed architecture allowing system changes to be shared among all network elements within the system. For example, if a gateway, group, Cisco Unified Border Element (UBE) gatekeeper, or Cisco UBE directory gatekeeper is added, modified, moved, or deleted, all associated clients logged into CWVM are notified.
This section contains the following topics:
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CWVM Master and CWVM Server Overview
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Key Features in CWVM
The following table describes the key features of CWVM.
Table 1-1 Key Features
CWVM manages FXO, FXS, E&M, and ISDN configurations in single or batch mode.
CWVM creates and manages POTS dial plans and VoIP, VoFR, and VoATM network dial plans.
Cisco UBE Gatekeeper Management
CWVM enables users to create local and remote zones on Cisco UBE gatekeepers and to configure Cisco UBE gatekeeper parameters, such as bandwidth.
Multicapability support
CWVM supports devices with Cisco Communications Manager Express (CME) and Survivable Remote Site Telephony (SRST) capabilities on all router platforms that support these capabilities.
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SIP User Agent Configuration
CWVM allows users to configure SIP User Agent parameters such as the server interface type and maximum number of hops.
Call History Data Collection
CWVM allows users to generate detailed call history and resource utilization reports using Microsoft Excel or another third party reporting tool.
Multiple Platform Support
CWVM clients run in web browsers on the Windows 2000, Windows XP, Windows Professional, or Solaris platform.
Integration with CiscoWorks Common Services
CWVM is integrated with CiscoWorks Common Services 3.0, which provides a common platform for running different applications that manage a wide variety of router functions.
Scalability
CWVM scales to support combinations of voice-enabled Cisco devices. For specific supported devices, see Supported Devices for CiscoWorks Voice Manager on Cisco.com at this URL: http://cisco.com/en/US/docs/net_mgmt/ciscoworks_voice_manager/3.1/
device_support/table/CWVM_dst.htmlDistributed Architecture
Multiple CWVM servers can manage one network. Users can see a unified view of their entire network from any CWVM client. A central CWVM master manages CWVM servers, networks, and users.
CWVM Master and CWVM Server Overview
CWVM comprises two main components:
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Each component has a database. The CWVM master database is the central repository for network, user, and CWVM server information. It manages networks, CWVM servers, user account and access permission to networks, and global trap information. Each CWVM server database manages elements associated with it. For example, it manages networks installed on the server, groups, gateways, phone numbers, dial plans, Cisco UBE gatekeepers, Cisco UBE directory gatekeepers, zones, zone prefixes, scheduled tasks, and traps received.
All CWVM servers, logical networks, and users must register (be added to CWVM) with the CWVM master to ensure that information entered using CWVM is propagated through the entire network.
Figure 1-1 shows a sample VoIP network managed by multiple CWVM servers. The dashed line surrounding the CWVM master and the CWVM server (for the West Coast network) implies that they are on the same machine.
Figure 1-1 Sample VoIP Network
Starting CWVM
Procedure
Step 1
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http://server_name:1741
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https://server_name:443
For more information, see Common Services documentation.
Step 2
Step 3
Step 4
Step 5
Note
Starting CWVM as a Standalone Application
You can use either of the following procedures to start CWVM as a standalone application (no browser window).
Procedure A
Step 1
Step 2
(from Solaris environment).Step 3
The CWVM GUI appears.
Procedure B
Use this procedure in the Windows environment only.
Step 1
Step 2
The CWVM GUI appears.
CWVM Main Window
Figure 1-2 shows each component of the CWVM main window.
Figure 1-2 CWVM Main Window
Menu Bar
Operation Window
All Gateways, VoIP, and VoFR/ATM Tab Views
Status Message Window
CWVM Toolbar
The following table describes each button on the toolbar.
Opens User Preferences window.
Refreshes tree view.
Opens online help in a new browser window. This icon not available when using standalone client.
When the server, user, or network configuration is changed, the Relogin button is enabled. You can click the Relogin button to see any configuration changes that might have affected you. Clicking Relogin is the same as logging into CWVM again, but without having to reenter your user name or password. The Relogin button is enabled when any of the following occur:
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CWVM Tab Views
Views are used mainly to distinguish among network types in CWVM. CWVM has three views, organized as a set of three view tabs:
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These subtabs appear only when the VoIP tab is selected, as shown below:
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A hierarchical tree is displayed in each view. The tree displays elements within each network. See CWVM Tree Views, for more information.
CWVM Tree Views
A tree view is an object tree that is displayed in each network (VoIP, VoFR/VoATM) or All Gateways tab view. The tree is a graphical representation of the grouping of devices, networks, and CWVM servers.
You can expand and collapse the tree by clicking the plus or minus (+/-) sign or using the right or left arrow keys when the parent object is selected.
The following topics describe the icons in a tree view and the two types of tree views that are available:
Tree View Legend
The tree view displays the following icons and color text definitions in each network (VoIP and VoATM/FR) or All Gateways view.
Note
CWVM server
Network
Group
Cisco UBE directory gatekeeper
Cisco UBE gatekeeper
Gateway
Multiple-capability gateway
Voice gateway
CME or SRST router
This gateway has been moved to a new Cisco UBE gatekeeper using the CLI instead of using CWVM. To reflect this change in CWVM also, you must move the gateway to the new Cisco UBE gatekeeper using the procedure Moving a Gateway, page 3-28.
Caution
Unrecognized device. This icon may appear when a new, unfamiliar gateway type is added to CWVM.
CWVM and Network Tree Views
You can display elements in the tree view in two ways.
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You can choose which type of tree view you want displayed. See
CWVM User Preferences, for more information.CWVM User Preferences
Modify any of the following values in the User Preferences screen (Options > User Preferences...) to change the default settings for the user:
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CWVM Menu Shortcuts
You can access a command menu by right-clicking any object in any tree view.
Procedure
Step 1
Step 2
Viewing Error Details
CWVM displays the Error Details dialog box anytime a command that is not supported by a device is delivered to that device. To aid troubleshooting, this dialog box lists the CLI commands generated by the last user configuration change and indicates the invalid command.
About Your CWVM and CWCS Logons
CiscoWorks Common Services (CWCS) and CWVM logons are separate. Logging off from CWCS does not terminate your CWVM session. To terminate your CWVM session, you must log off from CWVM. Similarly, logging off from CWVM does not terminate your CWCS session.
