User Guide for CiscoWorks Voice Manager 3.1
Index

Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - Q - R - S - T - U - V - Z

Index

A

active calls, monitoring 3-26

adding

batch add files 3-38

Cisco UBE gatekeeper or Cisco UBE directory gatekeeper 3-3

CWVM server 2-6

groups, devices, Cisco UBE gatekeepers

using a batch add file 3-38

networks 2-10

technology prefixes 3-15

gateway selection 3-16

hop off zones 3-16

traps 2-13

zone prefixes, in configuring a Cisco UBE gatekeeper 3-13

zones, in configuring a Cisco UBE gatekeeper

local zones 3-10

remote zones 3-12

administrative and management tasks 2-1

CLI commands, using 2-15

to collect system information 2-18

to start CWVM as a standalone application 1-4

to start CWVM server and poller processes 2-16

to stop CWVM poller processes only 2-17

to stop CWVM server and poller processes 2-16

to view log files 2-19

to view process status 2-17

client debug level, setting 2-3

CWVM master administration 2-1

statistics on, viewing 2-2

tasks (table) 2-1

CWVM server administration 2-7

configuring 2-7

parameters, interpreting 2-8

statistics, viewing 2-9

CWVM server management 2-6

adding or modifying 2-6

deleting 2-7

server statistics, viewing 2-9

stopping 2-16

database management 2-15

master debug level, setting 2-3

network management 2-10

adding or modifying a network 2-10

assigning networks to the CWVM server 2-11

assigning networks to users 2-11

deleting networks 2-12

trap management 2-13

adding or modifying a trap 2-13

administering traps 2-14

deleting a trap 2-13

viewing traps 2-14

user management 2-4

assigning

a network

to the CWVM server 2-11

to users 2-11

a telephone number to a voice port 4-2

a zone prefix 3-13

local zone selection options 3-14

to a local zone 3-13

to a remote zone 3-14

audience for this document i-ix

automated tasks in device management 3-41

deleting 3-42

rescheduling 3-41

scheduling 3-41

viewing a scheduled task 3-41

Auto Sync Delay, CWVM server parameter 2-9

Auto Sync Routers with CWVM, CWVM server parameter 2-9

B

backing up and restoring gateway configurations 3-29

batch add files 3-38

creating 3-38

importing 3-40

C

cautions

regarding

moving a gateway to a new Cisco UBE gatekeeper 1-7, 3-19, 3-28

performance due to high debug levels 2-3

setting ARQ hop off zone values 3-8

setting echo cancel coverage 4-16

setting high master debug levels 2-3

significance of i-x

Cisco UBE gatekeeper management, feature of CWVM 1-1

Cisco UBE gatekeepers

adding a gateway to 3-20

adding to CWVM 3-3

changes in configuration, propagating to other top-level Cisco UBE gatekeepers 3-9

Cisco UBE directory gatekeepers, adding 3-3

configuring 3-7

interpreting configuration options 3-9

local zones, managing 3-10

remote zones, managing 3-11

technology prefixes, managing 3-15

zone prefixes, managing 3-13

converting

a Cisco UBE directory gatekeeper to a Cisco UBE gatekeeper 3-7

a Cisco UBE gatekeeper to a Cisco UBE directory gatekeeper 3-6

definition of GL-2

deleting 3-6

modifying 3-4

moving 3-5

propagating zone information between top-level and Cisco UBE directory gatekeepers 3-3

propagation 3-9

verifying a phone number for 3-17

CiscoWorks Common Services integration, feature of CWVM 1-2

CLI commands, using 2-15

to collect system information 2-18

to start CWVM as a standalone application 1-4

to start server and poller processes 2-16

to stop CWVM server and poller processes 2-16

to stop poller processes only 2-17

to view log files 2-19

to view process status 2-17

cloning

CME information 3-31

gateway information 3-21

SRST information 3-36

CME

adding 3-30

cloning CME information 3-31

configuring 3-30

deleting

from a view 3-34

from CWVM 3-34

finding 3-32

modifying 3-32

preparing for CWVM 3-30

searching for 3-32

codec, definition of GL-1

collecting CWVM system information 2-18

Configure Routers Using TFTP, CWVM server parameter 2-9

configuring

Cisco UBE gatekeepers. See configuring a Cisco UBE gatekeeper

CWVM server 2-7

gateways 3-29

SIP user agent 3-23

voice ports 4-14

configuring a Cisco UBE gatekeeper 3-7

interpreting configuration options 3-9

local zones, managing 3-10

adding 3-10

deleting 3-11

modifying 3-11

remote zones, managing 3-11

adding 3-12

deleting 3-12

modifying 3-12

technology prefixes, managing 3-15

adding 3-15

deleting 3-16

zone prefixes, managing 3-13

adding 3-13

deleting 3-15

local zone, assigning to 3-13

remote zone, assigning to 3-14

converting a Cisco UBE gatekeeper to and from a Cisco UBE directory gatekeeper 3-6

creating

batch add files 3-38

dial plans

POTS 4-2

VoATM network 4-10

VoFR network 4-11

VoIP network 4-6

groups 3-2

credentials, changing

for a Cisco UBE gatekeeper 3-5

for a CME 3-33

for a gateway 3-22

for an SRST 3-37

CWVM master

administration of 2-1

interpreting viewed statistics 2-2

statistics, viewing 2-2

tasks (table) 2-1

debug levels, setting 2-3

overview of 1-2

statistics, viewing and interpreting 2-2

CWVM Port (read only), CWVM server parameter 2-8

CWVM process status, viewing 2-17

CWVM server

administration 2-7

configuring 2-7

statistics, viewing 2-9

configuration parameters, interpreting 2-8

Auto Sync Delay 2-9

AutoSync Routers with CWVM 2-9

Configure Routers Using TFTP 2-9

CWVM Port (read only) 2-8

CWVM to Poll Gateway 2-9

CWVM Trap Port 2-8

DB Threshold 2-8

Debug Level 2-8

Disk Monitor Interval 2-8

Disk Threshold 2-8

Forward Traps to CWVM 2-9

Max Number of Clients 2-8

Merge Digits 2-9

Number Poller Threads 2-8

Poll Cisco UBE Gatekeeper Statistics 2-9

Poll CPU & Memory Usage 2-9

Poll Ds0 & Ds1 Usage 2-9

Poll DSP Usage 2-9

Poller Port (read-only) 2-8

SMTP Server (optional) 2-8

SNMP Interval 2-8

SNMP Retry 2-8

SNMP Timeout 2-8

Trap Forward Host (optional) 2-8

Trap Forward Port (optional) 2-8

management 2-6

adding or modifying a CWVM Server 2-6

deleting a CWVM server 2-7

overview of 1-2

CWVM to Poll Gateway, CWVM server parameter 2-9

CWVM Trap Port, CWVM server parameter 2-8

D

database management 2-15

DB Threshold, CWVM server parameter 2-8

Debug Level, CWVM server parameter 2-8

debug levels

CWVM client debug levels, setting 2-3

CWVM master debug levels, setting 2-3

deleting

Cisco UBE gatekeepers 3-6

CME

from a view 3-34

from CWVM 3-34

CWVM servers 2-7

gateways

from CWVM 3-27

groups 3-2

local zones, in configuring a Cisco UBE gatekeeper 3-11

network dial plans 4-13

networks 2-12

POTS dial plans 4-4

remote zones, in configuring a Cisco UBE gatekeeper 3-12

scheduled tasks 3-42

SRST from CWVM 3-38

technology prefixes 3-16

traps 2-13

user roles 2-6

zone prefixes 3-15

device management 3-1

automated tasks 3-41

deleting 3-42

rescheduling 3-41

scheduling 3-41

viewing a scheduled task 3-41

Cisco UBE gatekeepers 3-3

adding 3-3

configuring 3-7

converting to and from Cisco UBE directory gatekeepers 3-6

deleting 3-6

local zones, managing 3-10

modifying 3-4

moving 3-5

remote zones, managing 3-11

technology prefixes, managing 3-15

zone prefixes, managing 3-13

CME

cloning CME information 3-31

configuring 3-30

deleting from a view 3-34

deleting from CWVM 3-34

modifying 3-32

preparing for CWVM 3-30

searching for 3-32

device synchronization 3-40

gateways 3-17

active call, monitoring 3-26

adding to a group or Cisco UBE gatekeeper 3-20

backing up and restoring a configuration 3-29

cloning gateway information 3-21

configuring 3-19

creating a batch add file 3-38

deleting from CWVM 3-27

DSP status, monitoring 3-27

gateway resource information, viewing 3-27

importing a batch add file 3-40

modifying 3-22

moving 3-28

preparing for CWVM 3-18

saving a running configuration to NVRAM 3-29

searching for 3-21

SIP user agent, configuring 3-23

groups 3-1

creating 3-2

deleting 3-2

modifying 3-2

SRST

cloning SRST information 3-36

configuring 3-35

deleting from CWVM 3-38

modifying 3-36

preparing for CWVM 3-34

searching for 3-36

device synchronization 3-40

dial-peer information

incorrect, being propagated or received, troubleshooting 3-19

not deleted from old group when a gateway is moved, troubleshooting 3-28

not propagating after a gateway is moved, troubleshooting 3-28

propagating from a moved gateway to others in the group 3-28

dial plan management 4-1

network dial plans 4-6

creating VoATM network dial plans 4-10

creating VoFR network dial plans 4-11

creating VoIP network dial plans 4-6

deleting 4-13

modifying 4-12

network connections, showing or modifying 4-14

verifying 4-13

POTS dial plans 4-1

creating 4-2

deleting 4-4

finding a telephone number 4-5

modifying 4-2

moving a telephone number 4-5

telephone number, deleting, affect on 4-6

propagating new or changed dial plan information automatically in a group 3-1

voice port configuration 4-14

E&M 4-18

FXO 4-15

FXS 4-17

ISDN 4-18

dial port management, feature of CWVM 1-1

Disk Monitor Interval, CWVM server parameter 2-8

Disk Threshold, CWVM server parameter 2-8

distributed architecture, feature of CWVM 1-2

documentation

obtaining i-xii

related to this product i-x

specific to this product i-x

DSP status, monitoring 3-27

E

E&M (ear and mouth)

definition GL-2

voice port configuration, in dial plan management 4-18

error details, viewing 1-9

F

finding

a CME 3-32

a gateway 3-21

an SRST 3-36

a telephone number 4-5

Forward Traps to CWVM, CWVM server parameter 2-9

FXO

definition GL-2

voice port configuration, in dial plan management 4-15

FXS

definition GL-2

voice port configuration, in dial plan management 4-17

G

gatekeepers. See Cisco UBE gatekeepers

gateways 3-17

adding to a group or Cisco UBE gatekeeper 3-20

backing up and restoring configurations 3-29

cloning gateway information 3-21

configuring 3-19

definition of GL-2

deleting

from CWVM 3-27

finding 3-21

gateway resource information, viewing 3-27

modifying 3-22

moving 3-28

preparing for CWVM 3-18

propagating dial plan information in a group 3-1

saving a running configuration to NVRAM 3-29

searching for 3-21

group management 3-1

adding a gateway to a group 3-20

creating a group 3-2

deleting a group 3-2

modifying a group 3-2

moving a group 3-2

H

HSRP, definition GL-3

I

importing a batch add file 3-40

interpreting

CWVM master statistics 2-2

CWVM server configuration parameters 2-8

trap information 2-14

ISDN voice port configuration, in dial plan management 4-18

K

key features in CWVM (table) 1-1

Cisco UBE gatekeeper management 1-1

CiscoWorks Common Services integration 1-2

dial port management 1-1

distributed architecture 1-2

multiple platform support 1-2

scalability 1-2

SIP User Agent configuration 1-2

voice port management 1-1

L

local dial plans. See POTS dial plans 4-1

M

main window, overview 1-4

menu shortcuts 1-9

tab views 1-6

toolbar 1-5

tree views 1-6

CWVM and network 1-8

legend 1-6

managing CWVM. See administrative and management tasks

managing traps 2-13

adding or modifying a trap 2-13

deleting a trap 2-13

master administrator role, description of 2-4

menu shortcuts 1-9

Merge Digits, CWVM server parameter 2-9

monitoring

active calls 3-26

DSP status 3-27

moving

a gateway 3-28

a group 3-2

a telephone number 4-5

multiple platform support, feature of CWVM 1-2

N

network dial plans 4-6

creating

VoATM network dial plans 4-10

VoFR network dial plans 4-11

VoIP network dial plans 4-6

deleting 4-13

modifying 4-12

network connections, showing or modifying 4-14

verifying 4-13

network management 2-10

adding or modifying a network 2-10

assigning networks

to the CWVM server 2-11

to users 2-11

deleting networks 2-12

network operator role, description of 2-4

Number Poller Threads, CWVM server parameter 2-8

NVRAM, saving a running gateway configuration to 3-29

O

overviews of

components of CWVM 1-2

CWVM 1-1

key features 1-1

Cisco UBE gatekeeper management 1-1

CiscoWorks Common Services integration 1-2

dial port management 1-1

distributed architecture 1-2

multiple platform support 1-2

scalability 1-2

SIP User Agent configuration 1-2

voice port management 1-1

main window 1-4

menu shortcuts 1-9

tab views 1-6

toolbar 1-5

tree views 1-6

starting CWVM 1-3

user preferences, setting 1-8

P

PBX, definition GL-3

Poll Cisco UBE Gatekeeper Statistics, CWVM server parameter 2-9

Poll CPU & Memory Usage, CWVM server parameter 2-9

Poll Ds0 & Ds1 Usage, CWVM server parameter 2-9

Poll DSP Usage, CWVM server parameter 2-9

Poller Port (read-only), CWVM server parameter 2-8

poller processes

starting 2-16

stopping 2-16, 2-17

POTS dial plans 4-1

creating 4-2

definition of GL-3

deleting 4-4

interpreting main dial plan options 4-3

modifying 4-2

moving a telephone number 4-5

telephone numbers

deleting, affect on dial plan 4-6

finding 4-5

moving 4-5

propagating

Cisco UBE gatekeeper information 3-9

configuration options to top-level Cisco UBE gatekeepers 3-9

dial-peer information from a moved gateway to others in the group 3-28

dial plan information among gateways in a group 3-1

phone numbers under a Cisco UBE gatekeeper 4-2

zone information between top-level and Cisco UBE directory gatekeepers 3-3

Q

QoS, definition GL-3

R

RASIP, definition GL-4

rescheduling an automated device management task 3-41

restoring backed-up gateway configurations 3-29

roles

adding a user 2-4

deleting a user 2-6

descriptions of 2-4

master administrator 2-4

network operator 2-4

server administrator 2-4

modifying a user 2-5

running configuration, saving to NVRAM 3-29

S

saving a running configuration to NVRAM 3-29

scalability, feature of CWVM 1-2

scheduling an automated device management task 3-41

searching

for a CME 3-32

for a gateway 3-21

for an SRST 3-36

for a telephone number 4-5

server administrator role, description of 2-4

server configuration parameters (table) 2-8

Auto Sync Delay 2-9

AutoSync Routers with CWVM 2-9

Configure Routers Using TFTP 2-9

CWVM Port (read only) 2-8

CWVM to Poll Gateway 2-9

CWVM Trap Port 2-8

DB Threshold 2-8

Debug Level 2-8

Disk Monitor Interval 2-8

Disk Threshold 2-8

Forward Traps to CWVM 2-9

Max Number of Clients 2-8

Merge Digits 2-9

Number Poller Threads 2-8

Poll Cisco UBE Gatekeeper Statistics 2-9

Poll CPU & Memory Usage 2-9

Poll Ds0 & Ds1 Usage 2-9

Poll DSP Usage 2-9

Poller Port (read-only) 2-8

SMTP Server (optional) 2-8

SNMP Interval 2-8

SNMP Retry 2-8

SNMP Timeout 2-8

Trap Forward Host (optional) 2-8

Trap Forward Port (optional) 2-8

showing network connections 4-14

SIP user agent

configuration, feature of CWVM 1-2

configuring 3-23

SMTP Server (optional), CWVM server parameter 2-8

SNMP Interval, CWVM server parameter 2-8

SNMP Retry, CWVM server parameter 2-8

SNMP Timeout, CWVM server parameter 2-8

SRST

cloning SRST information 3-36

configuring 3-35

deleting

from a view 3-38

from CWVM 3-38

finding 3-36

modifying 3-36

preparing for CWVM 3-34

searching for 3-36

starting

CWVM

as a standalone application 1-4

normally 1-3

server and poller processes 2-16

stopping

CWVM server and poller processes 2-16

poller processes, without stopping CWVM processes 2-17

T

tab views in main window, description 1-6

technology prefixes, adding

gateway selection 3-16

Hop Off zones 3-16

telephone numbers

deleting 4-6

finding 4-5

moving 4-5

toolbar in the main window, button descriptions (table) 1-5

trap administration 2-14

interpreting viewed information 2-14

viewing traps 2-14

Trap Forward Host (optional), CWVM server parameter 2-8

Trap Forward Port (optional), CWVM server parameter 2-8

trap management 2-13

adding or modifying a trap 2-13

deleting a trap 2-13

tree views in main window

description 1-6

different displays 1-8

legend 1-6

troubleshooting

dial-peer information

incorrect information being propagated or received 3-19

not deleted from old group when a gateway is moved 3-28

not propagating after a gateway is moved 3-28

slow CWVM performance with large log files 2-3

typographical conventions used in this document i-ix

U

user preferences, setting 1-8

user roles 2-4

adding 2-4

deleting 2-6

descriptions of 2-4

master administrator 2-4

network operator 2-4

server administrator 2-4

modifying 2-5

V

verifying

a network dial plan 4-13

a phone number under a Cisco UBE gatekeeper 3-17

viewing

CWVM master statistics 2-2

error details 1-9

gateway resource information 3-27

log files 2-19

process status 2-17

scheduled device-management tasks 3-41

server statistics 2-9

traps 2-14

views, deleting CME from 3-34

VoATM

definition GL-4

network dial plans, creating 4-10

VoFR

definition GL-4

network dial plans, creating 4-11

voice-enabled gateway, assigning a telephone number to 4-2

voice port configuration 4-14

E&M 4-18

FXO 4-15

interpreting main voice port configuration settings 4-16

FXS 4-17

ISDN 4-18

voice port management, feature of CWVM 1-1

voice ports, assigning a telephone number to 4-2

VoIP

definition GL-5

network dial plans, creating 4-6

VoIP Dial Peer, definition GL-5

Z

zone prefixes

adding, in configuring a Cisco UBE gatekeeper 3-13

local zones 3-10

remote zones 3-12

assigning 3-14

zones

Hop Off zones, adding 3-16

information about, propagating between top-level and Cisco UBE directory gatekeepers 3-3

local, managing 3-10

adding 3-10

deleting 3-11

modifying 3-11