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Updated:November 27, 2012
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Cisco 3G and 4G Serviceability Enhancement User Guide
First Published: November 9, 2012
Last Updated: November 28, 2012
Release: Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T
OL-28033-02
This user guide contains information on the following features available for Cisco 3G and 4G services starting with Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T:
Integrated Modem DM Log Collection
Integrated Modem Crashdump Collection
Integrated Modem Log Error and Dump Collection
This document describes how to configure these serviceability enhancement features in Cisco IOS Release 15.2(4)M2, Cisco IOS Release 15.3(1)T, and later releases for Cisco 819, Cisco 880, and Cisco Integrated Services Router Generation 2 (ISR G2) platforms.
Finding Feature Information
Your software release may not support all the features documented in this user guide. For the latest feature information and caveats, see the release notes for your platform and software release. To find information about the features documented in this module, and to see a list of the releases in which each feature is supported, see the “Feature Information for 3G and 4G Serviceability Enhancement” section.
Use Cisco Feature Navigator to find information about platform support and Cisco software image support. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.
Prerequisites for 3G and 4G Serviceability Enhancement
Refer to the appropriate platform-specific documentations for any hardware, software, or knowledge prerequisites for the 3G and 4G serviceability enhancement feature.
Restrictions for 3G and 4G Serviceability Enhancement
The following limitations and restrictions apply to Cisco 3G and 4G services starting with Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T:
It is recommended to launch DM logging when the CPU utilization is below 75% to avoid DM packet loss.
DM and crashdump logging cannot be enabled on multiple (E)HWICs simultaneously on Cisco ISR G2 platforms.
For more information on platform-specific restrictions and/or limitations, see the appropriate platform documentation. For a list of platform-specific software configuration guides, see the “Related Documents” section.
How to Configure the 3G and 4G Serviceability Enhancement
Diagnostic Monitor (DM) is a Qualcomm proprietary protocol. Diagnostic software tools, such as Sierra Wireless SwiLog and Qualcomm QXDM, are based on DM protocol. These tools can be used to capture data transactions between the modem and the network over the RF interface, which makes them useful tools for troubleshooting 3G and 4G data connectivity or performance issues.
For releases earlier than Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T, DM log collection requires a PC (which hosts the DM logging application) to be connected to the router either through serial diagnostic port on the HWIC faceplate or the fixed platform or some LAN/WAN port over the Internet.
As part of the 3G and 4G serviceability enhancement in Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T, DM log collection has been integrated into Cisco IOS, eliminating the need for an external PC and simplifying the DM log collection process.
To configure DM log collection, enter the following commands, starting in privileged EXEC mode.
Configures DM logging for CDMA, GSM, or LTE modem.
enable —Enables DM logging.
filesize size —Specifies the maximum log file size, in MB. Range is from 1 to 64. Default is 20.
filter location : filename —Specifies the DM log filter file location and filename. The following are the valid values for the location parameter: flash0, flash1, flash, usbflash, usbflash0, or usbflash1.
Note If the DM log filter file is not specified, the generic filter file, which comes with the diagnostic software tool, will be used.
Note The DM log filter file should be in SQF format.
output path URL —Specifies the path where the DM logging output files will be stored. The default path is the router flash.
rotation —Enables log rotation.
Note The rotation option is only supported if the log files are stored in the router flash or USB flash.
size log-size —Specifies the maximum log size, in MB. Range is from 0 to 1024. Default is 64.
Step 4
end
Router(config-controller)# end
Returns to privileged EXEC mode.
Step 5
show cellular unit logs dm-log
Router# show cellular 0/1/0 logs dm-log
(Optional) Displays DM log configuration and statistics.
unit —For HWIC, this is the router slot, WIC slot, and port separated by slashes (for example, 0/1/0). For fixed platform, this is the number 0.
Example
The following example shows how to specify the maximum log file size for CDMA:
Modem crashdump collection is useful in debugging firmware crash. To collect crash data, the modem has to be pre-configured so that it will stay in memdump mode after a crash. Memdump mode is a special boot-and-hold mode for the memdump utility to collect crash data.
For releases earlier than Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T, crashdump collection requires the PC to be connected to the router using a USB cable or a special RJ45-USB cable on a non-HSPA+7 3G HWIC.
As part of the 3G and 4G serviceability enhancement in Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T, the crashdump collection utility is integrated into Cisco IOS.
To enable modem crashdump collection, perform the following steps.
Note The integrated modem crashdump collection feature is supported only on 3G HSPA and 4G LTE based SKUs. This feature is not supported on 3G CDMA HWIC and fixed platforms.
Prerequisites
Ensure that the following prerequisites are met before attempting to enable crashdump logging:
The modem needs to be provisioned for modem crashdump collection—it needs to be configured to operate in test mode. Contact Cisco TAC for details.
The modem should be in crash state. Run tests that will result in modem firmware crash. A “MODEM_DOWN” message on the router console or syslog is indicative of modem firmware crash.
Note After the modem firmware crashes, the modem is available for crashdump log collection only. Data calls cannot be made.
SUMMARY STEPS
1. test { cell-host | cell-hwic } unit modem-crashdump { on location | off }
2. show cellular unit logs modem-crashdump
DETAILED STEPS
Command or Action
Purpose
Step 1
test {
cell-host |
cell-hwic }
unit modem-crashdump {
on location |
off }
Router# test cell-host 0 modem-crashdump on flash:
Enables or disables modem crashdump collection.
cell-host —Keyword for fixed platform.
cell-hwic —Keyword for HWIC on a modular platform.
unit —For HWIC, this is the router slot, WIC slot, and port separated by slashes (for example, 0/0/0). For fixed platform, this is the number 0.
on —Enables crashdump log collection.
location —Specifies the destination URL where the modem crashdump logs will be stored. The following are the valid values: flash0:, flash1:, flash:, or ftp:.
off —Disables crashdump log collection.
Step 2
show cellular unit logs modem-crashdump
Router# show cellular 0 logs modem-crashdump
(Optional) Displays the modem crashdump protocol information, progress, and status.
Example
The following example shows how to disable crashdump log collection for HWIC on a modular platform:
Router# test cell-hwic 0/0/0 modem-crashdump off
The following example shows how to enable crashdump log collection on a fixed platform with the logs stored on an FTP server:
Router# test cell-host 0 modem-crashdump on ftp://@172.25.211.175/
Displaying Modem Log Error and Dump Information
As part of the 3G serviceability enhancement in Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T, AT commands strings ( at!err and at!gcdump) can be sent to the modem using Cisco IOS CLI rather than setting up a reverse telnet session to the cellular modem to obtain log error and dump information.
To obtain log error and dump information, perform the following steps.
Note The modem log error and dump collection feature is supported only on 3G SKUs.
SUMMARY STEPS
1. show cellular unit log error
2. test cellular unit modem-error-clear
DETAILED STEPS
Command or Action
Purpose
Step 1
show cellular unit log error
Router# show cellular 0/1/0 log error
Shows modem log error and dump information.
Step 2
test cellular unit modem-error-clear
Router# test cellular 0/1/0 modem-error-clear
(Optional) Clears out the error and dump registers. By default, error and dump registers are not cleared out after a read. This command changes the operation so that registers are cleared once they are read. As a result, the AT command strings are changed to “ at!errclr=–1 ” for CDMA and “ at!err=0 ” for GSM modems.
Configuration Examples for 3G and 4G Serviceability Enhancement
No new or modified RFCs are supported by this feature, and support for existing RFCs has not been modified by this feature.
Note Refer to platform documentations for the list of supported MIBs specific to your router.
—
Technical Assistance
Description
Link
The Cisco Support and Documentation website provides online resources to download documentation, software, and tools. Use these resources to install and configure the software and to troubleshoot and resolve technical issues with Cisco products and technologies. Access to most tools on the Cisco Support and Documentation website requires a Cisco.com user ID and password.
Feature Information for 3G and 4G Serviceability Enhancement
Table 1 lists the release history for this feature.
Use Cisco Feature Navigator to find information about platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.
NoteTable 1 lists only the Cisco IOS software release that introduced support for a given feature in a given software release train. Unless noted otherwise, subsequent releases of that software release train also support that feature.
Table 1 Feature Information for 3G and 4G Serviceability Enhancement
Feature Name
Releases
Feature Information
3G and 4G Serviceability Enhancement
Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T
The 3G and 4G Serviceability Enhancement feature provides integrated modem DM logging, crashdump logging, and log error and dump collection capability as part of router utility. This feature is supported on Cisco 819, Cisco 880, and Cisco ISR G2 platforms.
The following commands were introduced or modified:
modem dm-log
show cellular log error
show cellular logs dm-log
show cellular logs modem-crashdump
test cellular modem-error-clear
test modem-crashdump
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
This section documents the following new and modified commands for the 3G and 4G Serviceability Enhancement feature supported on Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T:
To enable and configure integrated DM logging, use the cdma modem dm-log command in controller cellular configuration mode. To disable DM logging, use the no form of this command.
Specifies maximum log file size, in MB. Range is from 1 to 64. Default is 20.
filter location : filename
Specifies the DM log filter file.
Note If the DM log filter file is not specified, the generic filter file will be used.
location —Specifies the location of the DM log filter file. The following are the valid values: flash0, flash1, flash, usbflash, usbflash0, or usbflash1.
filename —Specifies the filename of the DM log filter file.
Note DM log filter file should be in SQF format.
output path URL
Specifies the path where the DM logging output files will be stored. The default path is the router flash.
rotation
Enables log rotation. Log rotation is disabled by default.
Note This option is only supported if the log files are stored in the router flash or USB flash.
size log-size
Specifies maximum log size, in MB. Range is from 0 to 1024. Default is 64.
Note Specifying 0 as the maximum log file size means that there is no upper limit.
Command Default
DM logging is disabled by default.
Command Modes
Controller Cellular
Command History
Release
Modification
Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T
This command was introduced.
Examples
The following example shows how to enable DM logging:
To enable and configure integrated DM logging, use the gsm modem dm-log command in controller cellular configuration mode. To disable DM logging, use the no form of this command.
Specifies maximum log file size, in MB. Range is from 1 to 64. Default is 20.
filter location : filename
Specifies the DM log filter file.
Note If the DM log filter file is not specified, the generic filter file will be used.
location —Specifies the location of the DM log filter file. The following are the valid values: flash0, flash1, flash, usbflash, usbflash0, or usbflash1.
filename —Specifies the filename of the DM log filter file.
Note DM log filter file should be in SQF format.
output path URL
Specifies the path where the DM logging output files will be stored. The default path is the router flash.
rotation
Enables log rotation. Log rotation is disabled by default.
Note This option is only supported if the log files are stored in the router flash or USB flash.
size log-size
Specifies maximum log size, in MB. Range is from 0 to 1024. Default is 64.
Note Specifying 0 as the maximum log file size means that there is no upper limit.
Command Default
DM logging is disabled by default.
Command Modes
Controller Cellular
Command History
Release
Modification
Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T
This command was introduced.
Examples
The following example shows how to enable DM logging:
To enable and configure integrated DM logging, use the lte modem dm-log command in controller cellular configuration mode. To disable DM logging, use the no form of this command.
Specifies maximum log file size, in MB. Range is from 1 to 64. Default is 20.
filter location : filename
Specifies the DM log filter file.
Note If the DM log filter file is not specified, the generic filter file will be used.
location —Specifies the location of the DM log filter file. The following are the valid values: flash0, flash1, flash, usbflash, usbflash0, or usbflash1.
filename —Specifies the filename of the DM log filter file.
Note DM log filter file should be in SQF format.
output path URL
Specifies the path where the DM logging output files will be stored. The default path is the router flash.
rotation
Enables log rotation. Log rotation is disabled by default.
Note This option is only supported if the log files are stored in the router flash or USB flash.
size log-size
Specifies maximum log size, in MB. Range is from 0 to 1024. Default is 64.
Note Specifying 0 as the maximum log file size means that there is no upper limit.
Command Default
DM logging is disabled by default.
Command Modes
Controller Cellular
Command History
Release
Modification
Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T
This command was introduced.
Examples
The following example shows how to enable DM logging:
To display log error and dump information, use the show cellular log error command in privileged EXEC mode.
show cellular unit log error
Syntax Description
unit
For HWIC, the router slot, WIC slot, and port separated by slashes (for example, 0/1/0).
For fixed platform, the number 0.
Command Default
None
Command Modes
Privileged EXEC
Command History
Release
Modification
Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T
This command was introduced.
Usage Guidelines
The command usage is the same for Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA) although the output is different for each.
This command is supported only on 3G SKUs.
Examples
The following is a sample output of the show cellular log error command for an HWIC on a modular platform:
Router# show cellular 0/1/0 log error
Cached info is displayed
at!err
00 4E hsu_conf_sel_nv 00536
01 9B uim 08280
02 FF rrcllcpcie 15762
03 FF rrccspfscan 02169
04 4E dsatact 00696
05 4E dsatcmdp 01841
06 4D gsdi_convert 01526
07 04 rrccsputil 18579
08 02 cmss 03459
09 2D tmc 03825
OK
at!gcdump
No crash data available
OK
Related Commands
Command
Description
test cellular modem-error-clear
Clears out error and dump registers after a read.
show cellular logs dm-log
To display DM log configuration and statistics, use the show cellular logs dm-log command in privileged EXEC mode.
show cellular unit logs dm-log
Syntax Description
unit
For HWIC, the router slot, WIC slot, and port separated by slashes (for example, 0/1/0).
For fixed platform, the number 0.
Command Default
None
Command Modes
Privileged EXEC
Command History
Release
Modification
Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T
This command was introduced.
Usage Guidelines
The command usage is the same for Global System for Mobile Communications (GSM), Code Division Multiple Access (CDMA), and Fourth-Generation Long-Term Evolution (4G LTE), although the output is different for each.
Examples
The following is a sample output of the show cellular logs dm-log command for an HWIC on a modular platform:
Router# show cellular 0/1/0 logs dm-log
Integrated DM logging is on
output path = ftp://@172.25.211.175/
filter = generic
maximum log size = 67108864
maximum file size = 20971520
log rotation = disabled
7 packets sent to the modem, 3232 bytes, 0 errors
75 packets received from the modem, 57123 bytes, 0 input drops
Table 2 describes the significant fields shown in the display.
Table 2 Output Description for show cellular logs dm-log Command
Field
Description
output path
Path where the DM log output files will be stored.
filter
Filter file used.
maximum log size
Maximum log size.
maximum file size
Maximum log file size.
log rotation
Status of log rotation.
Related Commands
Command
Description
cdma modem dm-log
Enables and configures integrated DM logging for 3G CDMA.
gsm modem dm-log
Enables and configures integrated DM logging for 3G GSM.
lte modem dm-log
Enables and configures integrated DM logging for 4G LTE.
show cellular logs modem-crashdump
To display the modem crashdump protocol information, progress, and status, use the show cellular logs modem-crashdump command in privileged EXEC mode.
show cellular unit logs modem-crashdump
Syntax Description
unit
For HWIC, the router slot, WIC slot, and port separated by slashes (for example, 0/1/0).
For fixed platform, the number 0.
Command Default
None
Command Modes
Privileged EXEC
Command History
Release
Modification
Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T
This command was introduced.
Usage Guidelines
The command usage is the same for Global System for Mobile Communications (GSM) and Fourth-Generation Long-Term Evolution (4G LTE), although the output is different for each.
Examples
The following is a sample output of the show cellular logs modem-crashdump command for a fixed platform:
Router# show cellular 0 logs modem-crashdump
Modem crashdump logging: off
Progress = 100%
Last known State = Getting memory chunks
Total consecutive NAKs = 0
Number of retries = 0
Memory Region Info:
1: Full SDRAM [Base:0x0, Length:0x2000000]
2: MDSP RAM A region [Base:0x91000000, Length:0x8000]
3: MDSP RAM B region [Base:0x91200000, Length:0x8000]
4: MDSP RAM C region [Base:0x91400000, Length:0xC000]
5: MDSP Register region [Base:0x91C00000, Length:0x28]
6: ADSP RAM A region [Base:0x70000000, Length:0x10000]
7: ADSP RAM B region [Base:0x70200000, Length:0x10000]
8: ADSP RAM C region [Base:0x70400000, Length:0xC000]
9: ADSP RAM I region [Base:0x70800000, Length:0x18000]
10: CMM Script [Base:0x6A350, Length:0x310]
Router#
Table 3 describes the significant fields shown in the display.
Table 3 Output Description for show cellular logs modem-crashdump Command
Field
Description
Modem crashdump logging
Crashdump logging status.
on—Logging is in progress.
off—Logging has been completed.
Progress
Percentage of log collected.
Last known State
Last known logging status.
Total consecutive NAKs
Number of consecutive negative responses returned by the modem.
Number of retries
Number of retries attempted by IOS in case the modem did not respond to the request.
Memory Region Info
Details of different crashdump regions returned by the modem. Contains the following information:
Region name
Base address
Total length of memory region
Related Commands
Command
Description
test modem-crashdump
Enables modem crashdump collection.
test cellular modem-error-clear
To clear error and dump registers after they are read, use the test cellular modem-error-clear command in privileged EXEC mode.
test cellular unit modem-error-clear
Syntax Description
unit
For HWIC, the router slot, WIC slot, and port separated by slashes (for example, 0/0/0).
For fixed platform, the number 0.
Command Default
By default, error and dump registers are not cleared out after they are read.
Command Modes
Privileged EXEC
Command History
Release
Modification
Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T
This command was introduced.
Usage Guidelines
This command clears out the error and dump registers once they are read. As a result, the AT command strings are changed to “ at!errclr=–1 ” for CDMA and “ at!err=0 ” for GSM.
This command is supported only on 3G SKUs.
Examples
The following example shows how to clear the error and dump registers after they are read using the test cellular modem-error-clear command:
Router# test cellular 0/1/0 modem-error-clear
Cellular0/1/0 Dump/Error info before clear command
at!err
00 4E hsu_conf_sel_nv 00536
01 9C uim 08280
02 FF rrcllcpcie 15762
03 FF rrccspfscan 02169
04 4E dsatact 00696
05 4E dsatcmdp 01841
06 4E gsdi_convert 01526
07 04 rrccsputil 18579
08 02 cmss 03459
09 2D tmc 03825
OK
at!gcdump
No crash data available
OK
Cellular0/1/0 Dump/Error registers cleared
Router#
Related Commands
Command
Description
show cellular log error
Displays log error and dump information.
test modem-crashdump
To enable modem crashdump collection, use the test modem-crashdump command in privileged EXEC mode.
test { cell-host | cell-hwic } unit modem-crashdump { on location | off }
Syntax Description
cell-host
Keyword for fixed platform.
cell-hwic
Keyword for HWIC (modular platform).
unit
For HWIC, the router slot, WIC slot, and port separated by slashes (for example, 0/0/0).
For fixed platform, the number 0.
on
Enables modem crashdump collection.
location
Specifies the destination URL where the modem crashdump logs will be stored. The following are the valid values: flash0:, flash1:, flash:, or ftp:.
off
Disables modem crashdump collection.
Command Default
Modem crashdump is disabled by default.
Command Modes
Privileged EXEC
Command History
Release
Modification
Cisco IOS Release 15.2(4)M2 and Cisco IOS Release 15.3(1)T
This command was introduced.
Usage Guidelines
There is no configuration associated with modem crashdump collection. The test modem-crashdump command enables the integrated modem crashdump collection feature.
Upon completion of the crashdump collection, the state and buffer pools are cleared for the next run. The crash data will be available in the router flash as multiple files, each corresponding to a memory region of the crash data.
Note This feature is supported only on 3G HSPA and 4G LTE based SKUs. This is not supported on 3G CDMA HWIC and fixed SKUs.
Examples
The following example shows how to enable crashdump for HWIC on a modular platform with the logs saved on the router flash:
Router# test cell-hwic 0/0/0 modem-crashdump on flash:
The following example shows how to disable crashdump for HWIC on a modular platform:
Router# test cell-hwic 0/0/0 modem-crashdump off
The following sample output shows how to enable crashdump on a fixed platform and how to view the crash data saved on the specified location (in this case, the router flash):
Router# test cell-host 0 modem-crashdump on flash:
Crashdump logging has been started
Please do not remove power or reload router
until the logging is 100% complete.
Router#
Querying device parameters...
Querying Memory Debug Info...
1: Full SDRAM [Base:0x0, Length:0x2000000]
2: MDSP RAM A region [Base:0x91000000, Length:0x8000]
3: MDSP RAM B region [Base:0x91200000, Length:0x8000]
4: MDSP RAM C region [Base:0x91400000, Length:0xC000]
5: MDSP Register region [Base:0x91C00000, Length:0x28]
6: ADSP RAM A region [Base:0x70000000, Length:0x10000]
7: ADSP RAM B region [Base:0x70200000, Length:0x10000]
8: ADSP RAM C region [Base:0x70400000, Length:0xC000]
9: ADSP RAM I region [Base:0x70800000, Length:0x18000]
10: CMM Script [Base:0x6A350, Length:0x310]
Reading memory...
Saving to 'flash:crashdump_20120724-034053_sdram_dump.lst'...
Router# sh cell
10% Complete
20% Complete
30% Complete
40% Complete
50% Complete
60% Complete
70% Complete
80% Complete
90% Complete
Saving to 'flash:crashdump_20120724-034053_mdsp_rama.lst'...
Saving to 'flash:crashdump_20120724-034053_mdsp_ramb.lst'...
Saving to 'flash:crashdump_20120724-034053_mdsp_ramc.lst'...
Saving to 'flash:crashdump_20120724-034053_mdsp_regs.lst'...
Saving to 'flash:crashdump_20120724-034053_adsp_rama.lst'...
Saving to 'flash:crashdump_20120724-034053_adsp_ramb.lst'...
Saving to 'flash:crashdump_20120724-034053_adsp_ramc.lst'...
Saving to 'flash:crashdump_20120724-034053_adsp_rami.lst'...
Saving to 'flash:crashdump_20120724-034053_load.cmm'...