Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V -

Index

A

AAR

overview 28-1

abbreviated dial

configuration settings (table) 71-24

accessibility

accessing buttons and icons 1-7

admission control

implementing with locations 15-1

analog access gateways and ports

adding 70-11

Annunciator

updating 3-2

annunciator 53-1

configuration settings (table) 53-3

configuring 53-1

resetting 53-3

updating 53-2

application dial rules

adding 29-2

configuring 29-1

deleting 29-4

finding 29-1

reprioritizing 29-4

updating 29-2

application server

configuration 22-1

configuration settings (table) 22-3

configuring 22-1

deleting 22-2

finding 22-3

application user

adding 87-3

application profiles 87-7

associating devices to an application user 87-8

changing password 87-7

configuration 87-1

configuration settings (table) 87-4

finding 87-1

autogenerated device profiles

configuring directory numbers 76-7

automated alternate routing groups

configuration settings (table) 28-3

configuring 28-2

deleting 28-4

finding 28-1

overview 28-1

autoregistration

configuration settings (table) 27-3

configuring 27-1

disabling 27-3

enabling 27-1

reusing autoregistration numbers 27-5

B

BAT

application overview 95-1

BLF/SpeedDial

configuration settings 71-25

BRI

gateway configuration 70-33

ports, adding 70-8

browsing

Cisco Unified CallManager 1-2

security

hypertext transfer protocol 1-4

C

call display restrictions

configuring in translation pattern 46-7

configuring in user device profile 76-3

phone configuration 71-11

calling search spaces

adding 43-2

configuration settings (table) 43-3

configure display in drop-down list box 49-22

configuring 43-1

deleting 43-5

finding 43-1

updating 67-2

call routing

directory numbers

configuration overview 49-1

call waiting

configuration settings 49-21

Cisco SIP IP Phones

third-party SIP device differences C-1

Cisco Unified CallManager

benefits 1-1

browsing into 1-2

configuration settings (table) 3-3

configuring 3-1

finding 3-1

groups

adding 4-3

configuration overview 4-1

configuration settings (table) 4-3

deleting 4-4

finding 4-1

introduction 1-1

key features 1-1

log off 1-4

logon 1-3

more information 1-7

overview 1-1

server configuration 2-1

Cisco Unified CallManager Administration

navigating 1-6

Cisco Unified CallManager Administration Guide

audience xxiii

conventions xxv

organization xxiv

purpose xxiii

related documentation xxiv

Cisco Unified CallManager Assistant

configuration wizard 82-1

Cisco Unified CallManager server configuration

software conference bridge 54-3

Cisco Unified IP Phones

configuration overview 71-1

configuring 71-2

deleting 71-5

directory numbers 49-1

displaying MAC address 71-4

finding and listing 71-30

resetting 71-4

templates, phone button

configuring 77-1

Cisco Unified IP Phone Services

adding a service parameter 79-5

configuration settings (table) 79-4

configuring 71-25, 79-1

configuring a service 79-3

deleting a service 79-5

deleting a service parameter 79-7

dependency records 79-5

finding a service 79-2

parameter settings (table) 79-7

subscribing 71-25

unsubscribing 71-27

updating 71-26

updating a service parameter 79-5

Cisco Unity

upgrading to Cisco Unified CallManager 4.0 or later B-1, B-3

user configuration voice mailbox 88-3

voice-mail port adjustments B-1

voice-mail port changes B-1

voice-mail port failover B-3

voice-mail port setup B-3

Cisco Unity Connection

user configuration voice mailbox 88-3

Cisco Unity or Cisco Unity Connection voice mailbox

directory numbers 49-4

Cisco uOne

MWI device, configuring 65-3

Cisco voice mail

adding a new server and ports 64-1

adding ports 63-3

adding ports with the wizard 64-5

configuring 63-1

configuring message waiting 65-1

configuring port wizard 64-1

configuring profile 67-1

copying ports 63-3

deleting ports 63-6

deleting ports with the wizard 64-6

finding a message waiting number 65-1

finding ports 63-1

port configuration settings (table) 63-4

port wizard device information configuration settings 64-2

port wizard directory number configuration settings 64-3

updating ports 63-3

Cisco voice-mail pilot

configuring 66-1, 66-3

deleting 66-4

finding 66-1

CMLocal date/time group 6-1

common phone profiles

configuration settings (table) 81-3

configuring 81-1, 81-2

deleting 81-3

dependency records 81-3

finding 81-1

conference bridges

adding a Cisco IOS device 54-5

adding a Cisco Unified CallManager Conference Bridge (WS-SVC-CMM) 54-8

adding a Cisco video conference bridge device 54-6

adding a hardware device 54-4

Cisco IOS configuration settings (table) 54-6

Cisco Unified CallManager Conference Bridge (WS-SVC-CMM) configuration settings (table) 54-9

Cisco video configuration settings (table) 54-7

configuring 54-1

copying a meet-me number pattern 50-2

deleting a conference device 54-10

deleting a meet-me number pattern 50-4

finding 54-2

finding a meet-me number pattern 50-1

hardware configuration settings (table) 54-5

software configuration settings (table) 54-3

updating a conference device 54-10

conventions xxv

CTI

route points

adding 68-2

configuration settings (table) 68-3

configuring 68-1

deleting 68-4

finding 68-1

resetting 68-5

CUPS license

configuring 26-1

custom phone button templates

adding 77-2

creating 7914 expansion module 77-4

deleting 77-5

finding 77-1

D

date/time groups

adding 6-3

configuration settings (table) 6-4

configuring 6-1

deleting 6-5

finding 6-1

using NTP server configuration with 92-1, 93-1, 94-1

using phone NTP reference configuration with 5-1

defaults

devices

configuration settings (table) 73-2

configuring 73-1, 74-1

updating 73-1

with non-firmware loads 74-1

dependency records

accessing A-2

buttons A-4

Cisco Unified IP Phone Services 79-5

common phone profile 81-3

disabling A-2

enabling A-1

enterprise parameter A-1

overview A-1

route filters 32-6

user device profile 76-5

voice-mail pilot numbers 66-4

voice-mail ports 63-6

voice-mail profile 67-3

device defaults

configuration settings (table) 73-2

configuring 73-1, 74-1

updating 73-1

device pools

adding 9-3

configuration settings (table) 9-4

configuring 9-1

deleting 9-7

finding 9-1

device profile defaults

adding 75-1

configuration settings 75-2

configuring 75-1

deleting 75-5

subscribing a service 75-5

device profiles

adding a user 76-2

configuring 76-1

configuring directory numbers for autogenerated device profiles 76-7

deleting a user profile 76-5

finding 76-2

updating a user profile 76-2

updating autogenerated profile 76-6

devices

Cisco Unified IP Phones

configuration overview 71-1

configuring 71-2

defining common characteristics 9-1

gatekeepers, configuring 69-1

gateways 70-1

MWI configuration settings (table) 65-3

trunks, configuring 72-1

with non-default firmware loads 74-1

DHCP

activating DHCP monitor service 10-1

server

configuration settings (table) 10-4

configuring 10-4

deleting 10-5

finding 10-2

starting DHCP monitor service 10-2

subnet

configuration settings (table) 11-3

configuring 11-2

deleting 11-4

finding 11-1

dial plans

configuring route pattern details for a non-NANP dial plan 52-4

editing 52-3

finding 52-2

installing 52-3

restarting Cisco CallManager Service 52-6

uninstalling 52-6

upgrading 52-4

dial rules

configuring a directory lookup rule 30-2

deleting a directory lookup rule 30-4

directory lookup configuration settings 30-3

directory lookup rule configuration 30-1

pattern formats 31-5

updating a directory lookup rule 30-2

digest authentication

enabling for SIP third-party phones C-2

Digital Access PRI ports 70-7

Digital Access T1

ports 70-7

directory

Cisco Unity or Cisco Unity Connection voice mailbox 88-3

directory lookup dial rules

configuration 30-1

configuration settings 30-3

configuring 30-2

deleting 30-4

updating 30-2

directory numbers

calling search space list 49-22

call waiting configuration settings 49-21

configuration overview 49-1

configuration settings (table) 49-6

configuring 49-1, 49-2

creating Cisco Unity or Cisco Unity Connection voice mailbox 49-4

deleting unassigned 51-3

finding 49-2

related topics 49-22

removing from phone 49-4

updating unassigned 51-3

document

audience xxiii

conventions xxv

organization xxiv

purpose xxiii

documentation

related xxiv

Domain Name System (DNS) 2-1

domains, MLPP

overview 17-1

E

end user

adding 88-3

adding with phone 91-2

associating devices to an end user 88-10

changing password 88-8

changing PIN 88-9

configuration 88-1

configuration settings (table) 88-5

configuring with phone 91-1

deleting 88-12

extension mobility 88-12

finding 88-2

user-related information 88-9

end user and device

configuration settings (table) 91-2

enterprise parameters

configuring 18-1

dependency records A-1

extension mobility

end user 88-12

external phone number mask 27-4

F

firmware loads, devices with non-default 74-1

FXO ports 70-5

FXS ports 70-4

G

gatekeepers

configuration settings (table) 69-3

configuring 69-1

configuring a gatekeeper 69-3

deleting 69-4

finding 69-1

resetting 69-5

gateways

adding 70-1

analog access configuration settings (table) 70-53

analog access gateway, adding 70-11

BRI configuration settings (table) 70-33

Cisco IOS SCCP gateway configuration settings (table) 70-57

Cisco VG224/VG248 analog gateway, adding 70-12

Cisco VG224/VG248 analog ports, adding 70-12

Cisco VG248 configuration settings (table) 70-56

configuration settings (table) 70-13

configuring 70-1

deleting 70-74

Digital Access PRI configuration settings (table) 70-20

E&M port configuration settings (table) 70-63

finding and listing 70-66

FSX/FXO configuration settings (table) 70-16

ground start port configuration settings (table) 70-63

H.323, adding 70-10

H.323 configuration settings (table) 70-44

ISDN 70-21

ISDN BRI 70-33

loop start port configuration settings (table) 70-62

MGCP

BRI, configuring 70-33

BRI ports, adding 70-8

Cisco IOS, adding 70-2

configuration settings (table) 70-14

Digital Access PRI ports, adding 70-7

FXO ports, adding 70-5

FXS ports, adding 70-4

ports, adding 70-4

T1 ports, adding 70-7

modifying 70-74

non-IOS, adding 70-9

port configuration settings (table) 70-59

ports, adding 70-11

POTS port configuration settings (table) 70-60

PRI 70-21

resetting 70-75

restarting 70-75

SCCP

Cisco IOS, adding 70-8

searching

by calling search space 70-69

by description 70-67

by device name 70-66

by device pool 70-70

by device type 70-72

by directory number 70-68

by route group 70-71

by route pattern 70-68

updating 70-76

groups

Cisco Unified CallManager

configuration settings (table) 4-3

configuring 4-1

date/time

configuration settings (table) 6-4

overview 6-1

presence, configuring 7-1

H

H.323, adding gateways 70-10

HTTPS

HTTP over secure sockets layer 1-4

hunt lists

adding 37-3

adding line groups 37-4

changing the order of line groups 37-5

configuring 37-1

deleting 37-6

finding 37-1

removing line groups 37-5

hunt pilots

configuration settings (table) 38-4

configuring 38-1, 38-3

deleting 38-4

finding 38-1

I

introduction to Cisco Unified CallManager 1-1

IP address 2-1

IP Phone Services

See Cisco Unified IP Phone Services

ISDN, gateway configuration 70-21

ISDN BRI, gateway configuration 70-33

K

keypad templates, configuring 77-1

L

LDAP

authentication

configuration settings (table) 14-2

configuring 14-1

directory

configuration settings (table) 13-3

configuring 13-1, 13-2

deleting 13-5

finding 13-1

system

configuration settings (table) 12-2

configuring 12-1

updating LDAP authentication information 14-1

updating LDAP System information 12-1

license capabilities assignment

adding for multiple users 26-3

adding for one user 26-2

configuration settings (table) 26-4

configuring 26-1

finding 26-1

updating for multiple users 26-3

updating for one user 26-2

licensing

calculating license units 24-1

generating license unit report 23-1

license file

contents 25-2

obtaining license file 25-1

sample license files 25-2

uploading 25-3

line groups

adding devices 36-8

configuration settings (table) 36-3

configuring 36-2

deleting 36-9

finding 36-1

overview 36-1

removing devices 36-9

locations

adding 15-3

configuration settings (table) 15-4

configuring 15-1

copying 15-3

deleting 15-5

finding 15-1

resynching bandwidth 15-6

updating 15-3

log off

Cisco Unified CallManager 1-4

logon

Cisco Unified CallManager 1-3

M

max list box enterprise parameter

calling search space 49-22

media resource group lists

adding 61-2

configuration settings (table) 61-3

configuring 61-1

copying 61-2

deleting 61-4

finding 61-1

updating 61-2

media resource groups

adding 60-3

configuration settings (table) 60-4

configuring 60-1

copying 60-3

deleting 60-5

finding 60-1

updating 60-3

Media Termination Point (MTP) 55-1

meet-me number patterns

configuration settings (table) 50-3

configuring 50-1

copying 50-2

deleting 50-4

finding 50-1

MGCP

BRI

gateway configuration settings (table) 70-33

Cisco IOS, adding 70-2

Digital Access PRI ports, adding 70-7

Digital Access T1 ports 70-7

FXO ports, adding 70-5

FXS ports, adding 70-4

gateways, adding 70-2

non-IOS gateway, adding 70-9

ports, adding 70-4

MLPP domains

configuration settings (table) 17-3

configuring 17-2

deleting 17-3

finding 17-1

overview 17-1

MTP

adding 55-3

configuring 55-1

deleting 55-4

finding 55-2

IOS MTP configuration settings (table) 55-4

multilevel administration access (MLA)

assigning privileges to user groups 90-6

deleting users from user groups 90-6

MWI

MWI device configuration settings (table) 65-3

MWI device for uOne 65-3

N

navigating

Cisco Unified CallManager Administration 1-6

nonstandard softkey templates

adding 78-2

adding application softkeys 78-3

finding 78-1

softkey positions 78-4

NTP server 92-1, 93-1, 94-1

number patterns, meet-me

copying 50-2

deleting 50-4

finding 50-1

O

organization xxiv

overview

BAT application 95-1

overview of Cisco Unified CallManager 1-1

P

parameters

configuring 19-1

configuring for a service 19-2

displaying for a service 19-3

enterprise 18-1

partitions

adding 42-2

configuring 42-1

deleting 42-3

finding 42-1

searching 42-6

phone button templates

adding 77-2

configuration settings (table) 77-4

configuring 77-1

creating 7914 expansion module 77-4

deleting 77-5

finding 77-1

modifying button items 71-28

phone NTP reference 5-1

configuration settings (table) 5-3

configuring 5-2

deleting 5-4

phones

adding with end user 91-2

Cisco Unified IP Phone Services

adding a service parameter 79-5

configuration settings (table) 79-4

configuring 79-1

configuring a service 79-3

deleting a service 79-5

deleting a service parameter 79-7

finding a service 79-2

parameter settings (table) 79-7

updating a service parameter 79-5

configuration settings (table) 71-6

configuring with end user 91-1

deleting 71-5

directory numbers, configuring 49-1

displaying MAC address 71-4

finding and listing 71-30

resetting 71-4

plugins

configuring 86-1

installing 86-1

ports

adding 63-3

copying 63-3

deleting 63-6

Digital Access T1 configuration settings (table) 70-40

finding 63-1

modifying 70-74

updating 70-76

updating Cisco voice mail 63-3

presence groups

configuring 7-1

PRI, gateway configuration 70-21

privileges

assigning to user groups 90-6

R

regions

adding 8-3

configuration settings (table) 8-5

configuring 8-1

deleting 8-7

finding 8-1

related documentation xxiv

roles

configuration settings (table) 89-4

configuring 89-3

deleting 89-4

described 89-1

finding 89-2

viewing a user's 90-7

route filters

adding clauses 32-4

configuration settings (table) 32-4

configuring 32-3

deleting 32-6

dependency records 32-6

editing clauses 32-4

finding 32-1

operators

described (table) 32-8

explained 32-8

overview 32-1

removing clauses 32-5

tags

described (table) 32-7

explained 32-6

route groups

adding devices 33-5

configuration settings (table) 33-3

configuring 33-2

deleting 33-6

finding 33-1

overview 33-1

removing devices 33-6

route lists

adding 34-3

adding route groups 34-4

changing the order of route groups 34-6

configuring 34-1

deleting 34-6

finding 34-1

removing route groups 34-5

route patterns

configuration settings (table) 35-4

configuring 35-3

configuring a SIP pattern 39-3

deleting 35-10

deleting a SIP pattern 39-6

finding 35-1

finding a SIP pattern 39-1

overview 35-1

route plans

report

configuring 51-1

deleting unassigned directory numbers 51-3

updating unassigned directory numbers 51-3

viewing in a file 51-4

viewing records 51-1

S

SCCP

Cisco IOS, adding 70-8

gateways, adding 70-8

security profile

configuring 20-1, 21-1

servers

configuration settings (table) 2-5

configuring 2-1, 2-2

deleting 2-3

finding 2-1

updating 2-2

service parameters

configuring 19-1

adding Cisco Unified IP Phone Services 79-5

deleting Cisco Unified IP Phone Services 79-7

updating Cisco Unified IP Phone Services 79-5

configuring for a service 19-2

displaying for a service 19-3

services

Cisco Unified IP Phone configuration settings (table) 79-4

Cisco Unified IP Phone parameter settings (table) 79-7

configuring

Cisco Unified IP Phone Services 79-3

deleting Cisco Unified IP Phone Services 79-5

finding Cisco Unified IP Phone Services 79-2

service URL button

adding 71-28

SIP

configuration differences C-1

configuring third-party devices C-1

third-party SIP phone configuration checklist (table) C-4

third-party SIP phones and TFTP C-2

SIP dial rules

configuration settings 31-4

configuring 31-1, 31-3

deleting 31-7

dial plan examples 31-6

finding 31-2

pattern formats 31-5

resetting 31-8

updating 31-3

SIP phones

enabling digest authentication

third-party phones C-2

SIP profiles

adding 80-2

configuration settings 80-2

configuring 80-1

copying 80-2

deleting 80-8

finding 80-1

resetting 80-9

updating 80-2

SIP route patterns

configuration settings (table) 39-3

configuring 39-1, 39-3

deleting 39-6

finding 39-1

related topics 39-7

softkey templates

assigning 78-8

configuring 78-1

deleting 78-6

renaming 78-5

updating 78-7

software conference bridge

configuring 54-3

speed dial

configuration settings (table) 71-24

speed-dial buttons

configuring 71-23

SRST

configuration settings (table) 16-4

configuring 16-1, 16-2

deleting 16-3

finding 16-1

Survivable Remote Site Telephony (SRST)

configuring 16-1

T

T1 ports, adding 70-7

TFTP

third-party SIP phones C-2

time periods

configuration settings (table) 40-4

configuring 40-1, 40-2

deleting 40-3

finding 40-1

time schedules

configuration settings (table) 41-4

configuring 41-1, 41-2

deleting 41-3

finding 41-1

time zones 6-1

transcoders

configuration settings (table) 59-5

configuring 59-1, 59-3

deleting 59-4

overview 59-1

resetting 59-3

translation patterns

configuration settings (table) 46-4

configuring 46-3

deleting 46-9

finding 46-1

overview 46-1

trunks

adding 72-2

configuration settings (table) 72-3

configuring 72-1

deleting 72-26

finding and listing 72-1

modifying 72-2

resetting 72-27

U

unassigned directory numbers

deleting 51-3

updating 51-3

uOne, Cisco

MWI device, configuring 65-3

user

application

adding 87-3

application profiles 87-7

associating devices to an application user 87-8

changing password 87-7

configuration 87-1

configuration settings (table) 87-4

finding 87-1

configuring Cisco Unity or Cisco Unity Connection voice mailbox 88-3

end

adding 88-3

adding with phone 91-2

associating devices to an end user 88-10

changing password 88-8

changing PIN 88-9

configuration 88-1

configuration settings (table) 88-5

configuring with phone 91-1

deleting 88-12

extension mobility 88-12

finding 88-2

user-related information 88-9

user/phone add

adding 91-2

configuration 91-1

user and device

configuration settings (table) 91-2

user device profile

dependency records 76-5

user groups

adding 90-3

adding users 90-4

assigning privileges 90-6

deleting 90-3

deleting users 90-6

described 90-1

finding 90-1

viewing a user's roles 90-7

user information

configuration settings (table) 86-3

V

video

conference bridges 54-6

voice gateways 70-1

voice mail

adding a new server and ports 64-1

adding ports 63-3

adding ports with the wizard 64-5

configuring 63-1

configuring message waiting 65-1

configuring port wizard 64-1

configuring profile 67-1

copying ports 63-3

deleting ports 63-6

deleting ports with the wizard 64-6

finding a message waiting number 65-1

finding ports 63-1

port configuration settings (table) 63-4

port wizard device information configuration settings 64-2

port wizard directory number configuration settings 64-3

updating ports 63-3

voice-mail pilot

configuration settings (table) 66-3

configuring 66-1, 66-3

deleting 66-4

finding 66-1

voice-mail pilot numbers

dependency records 66-4

voice-mail ports

adjustments for Cisco Unity B-1

changes for Cisco Unity B-1

dependency records 63-6

voice-mail profiles

configuration settings (table) 67-3

copy 67-2

delete 67-3

dependency records 67-3

find 67-1

list 67-1