Table Of Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V -
Index
A
accessibility features 2-6
accessing
CAR 2-5
Dialed Number Analyzer 2-5
online help 2-5
web interface 2-1
A Cisco DB Replicator service 9-11
A Cisco DB service 9-10
alarm definitions 3-2
CallManager Alarm catalog 5-3
creating user-defined text for 5-1
overview 3-2
searching for and viewing 5-1
System Alarm Catalog 5-2
alarms
CallManager Alarm Catalog 5-3
configuration checklist 3-3
configuration overview 3-2
configuration settings 4-4
configuring 4-1
definitions 3-2
destinations 4-4
event level settings 4-4
Event Viewer 4-4
NT Event Viewer 4-4
overview 3-1
SDI trace library 4-4
SDL trace library 4-4
service groups for 4-3
Syslog 4-4
System Alarm Catalog 5-2
updating 4-1
viewing information 3-3
alert summary report 10-13
B
browser support 1-3
C
call activities report 10-9
CallManager Alarm Catalog 5-3
CDR general parameter 13-4
Cisco AMC Service 9-8
Cisco AXL Web Service 9-2
Cisco Bulk Provisioning Service 9-2
Cisco CallManager Admin service 9-12
Cisco CallManager Attendant Console Server service 9-5
Cisco CallManager Cisco IP Phone Services 9-12
Cisco CallManager Personal Directory service 9-12
Cisco CallManager service 9-3
Cisco CallManager Serviceability service 9-9
Cisco CAR Scheduler service 9-12
Cisco CAR Web Service 9-6
CISCO-CCM-MIB 14-8
Cisco CDP Agent service 9-10
Cisco-CDP-MIB 14-6
Cisco CDP service 9-9
Cisco CDR Agent service 9-12
Cisco Certificate Authority Proxy Function (CAPF) service 9-6
Cisco Certificate Expiry Monitor service 9-11
Cisco CTIManager service 9-4
Cisco CTL Provider service 9-6
Cisco Database Layer Monitor service 9-11
Cisco DB Replicator service 9-11
Cisco DB service 9-10
Cisco DHCP Monitor service 9-5
Cisco Dialer Analyzer service 9-5
Cisco DirSync service 9-7
Cisco DRF Local 9-9
Cisco DRF Master 9-9
Cisco Electronic Notification service 9-11
Cisco Extended Functions service 9-7
Cisco Extension Mobility Application 9-12
Cisco Extension Mobility service 9-5
Cisco IP Manager Assistant Service 9-5
Cisco IP Voice Media Streaming App service 9-4
Cisco License Manager service 9-11
Cisco Log Partition Monitoring Tool service 9-8
Cisco Messaging Interface service 9-4
Cisco RIS Data Collector service 9-8
Cisco RTMT Reporter Servlet 9-8
Cisco Serviceability Reporter service 9-3
Cisco SOAP - CDRonDemand Service 9-6
Cisco SOAP-Log Collection APIs 9-11
Cisco SOAP-Performance Monitoring APIs service 9-11
Cisco SOAP-Real-Time Service APIs service 9-11
Cisco Syslog Agent service 9-10
CISCO-SYSLOG-MIB 14-8
Cisco TFTP service 9-4
Cisco Tomcat service 9-10
Cisco Tomcat Stats Servlet 9-8
Cisco Trace Collection Service 9-9
Cisco Trace Collection Servlet 9-9
Cisco Unified Mobile Voice Access Service 9-4
Cisco WebDialer Web Service 9-6
CLI
starting services 11-6
stopping services 11-6
cluster
service activation recommendations 11-2
community strings 14-4
configuration settings 15-3
configuring 15-2
deleting 15-4
finding 15-1
Control Center
feature services 9-13
network services 9-13
overview 9-13
viewing service status 9-13
viewing status 11-4
D
Cisco CallManager
SDI fields 7-8
Cisco CallManager Attendant Console Server fields 7-11
Cisco CTIManager
SDI fields 7-12
SDL fields 7-12
Cisco Extended Functions fields 7-13
Cisco Extension Mobility fields 7-14
Cisco IP Manager Assistant fields 7-14
Cisco IP Voice Media Streaming Application fields 7-15
Cisco Web Dialer Web Service fields 7-17
Database Layer Monitor fields 7-13
RIS Data Collector fields 7-15
TFTP fields 7-16
device name based trace monitoring 7-1
device statistics report 10-2
disk allocation 13-4
document
product security overview i-xiii
E
event levels for alarms 4-4
F
feature services
configuration checklist 9-14
deactivating 11-1
overview 9-1
G
general parameter settings 13-4
H
Host Resources Agent service 9-10
HOST-RESOURCES MIB 14-7
HTTPS
overview (IE and Netscape) 2-3
saving certificate to trusted folder (IE) 2-3
saving certificate to trusted folder (Netscape) 2-4
I
informs
configuration parameters 14-5
configuration settings 15-7, 16-7
overview 14-4
L
logging out of interface 2-5
M
Management Information Base (MIB) 14-6
CISCO-CCM-MIB 14-8
Cisco-CDP-MIB 14-6
CISCO-SYSLOG-MIB 14-8
HOST-RESOURCES MIB 14-7
MIB-II 14-7
SYSAPPL-MIB 14-7
MIB2 Agent service 9-10
MIB2 system group
configuring 17-1
MIB-II 14-7
N
navigating to other web interfaces 2-5
Network Agent Adaptor service 9-10
network services
Control Center 9-7
overview 9-7
notification destination (V1/V2)
configuration settings 15-7
configuring 15-6
deleting 15-8
finding 15-5
notification destination (V3)
configuration settings 16-7
configuring 16-6
deleting 16-8
finding 16-5
NT Event Viewer 4-4
O
output settings for trace 7-17
overview
accessibility features 2-6
accessing CAR 2-5
accessing Dialed Number Analyzer 2-5
accessing online help 2-5
accessing web interface 2-1
alarm definitions 3-2
alarms 3-1
browser support 1-3
CAR 1-2
Cisco Unified Serviceability 1-1
Dialed Number Analyzer 1-2
feature services 9-1
HTTPS 2-3
informs 14-4
logging out of interface 2-5
MIBs 14-6
navigating to other web interfaces 2-5
network services 9-7
remote serviceability 1-2
RTMT 1-2
serviceability archive reports 10-1
serviceability reports archive 10-1
trace 6-1
trace collection 6-2
traps 14-4
troubleshooting trace setting 6-2
verifying version 2-5
P
performance protection report 10-15
product security overview i-xiii
R
Real-Time Monitoring Tool
alert summary report 10-13
call activities report 10-9
device statistics report 10-2
performance protection report 10-15
server statistics report 10-5
service
Cisco AMC Service 9-8
Cisco CallManager Serviceability RTMT 9-8
Cisco Log Partition Monitoring Tool 9-8
Cisco RIS Data Collector 9-8
Cisco RTMT Reporter Servlet 9-8
Cisco Tomcat Stats Servlet 9-8
serviceability reports archive
service parameters 10-2
service statistics report 10-7
remote serviceability 1-2
report
alert summary 10-13
call activities 10-9
device statistics 10-2
performance protection 10-15
server statistics 10-5
service statistics 10-7
reporting tools 1-2
overview 1-2
S
SDL configuration
characteristics
Cisco CallManager service 7-11
Cisco CTIManager service 7-12
filter settings
Cisco CallManager service 7-10
Cisco CTIManager 7-12
security
HTTPS for IE 2-3
HTTPS for Netscape 2-4
server statistics report 10-5
service
A Cisco DB 9-10
A Cisco DB Replicator 9-11
activating 11-1
activating trace 7-1
Cisco AMC Service 9-8
Cisco AXL Web Service 9-2
Cisco Bulk Provisioning Service 9-2
Cisco CallManager 9-3
Cisco CallManager Admin 9-12
Cisco CallManager Attendant Console Server 9-5
Cisco CallManager Cisco IP Phone Services 9-12
Cisco CallManager Personal Directory 9-12
Cisco CallManager Serviceability 9-9
Cisco CallManager Serviceability RTMT 9-8
Cisco CAR Scheduler 9-12
Cisco CAR Web Service 9-6
Cisco CCM SNMP Service 9-3
Cisco CDP 9-9
Cisco CDP Agent 9-10
Cisco CDR Agent 9-12
Cisco Certificate Authority Proxy Function (CAPF) 9-6
Cisco Certificate Expiry Monitor 9-11
Cisco CTIManager 9-4
Cisco CTL Provider 9-6
Cisco Database Layer Monitor 9-11
Cisco DHCP Monitor Service 9-5
Cisco Dialed Number Analyzer 9-5
Cisco DirSync 9-7
Cisco DRF Local 9-9
Cisco DRF Master 9-9
Cisco Electronic Notification 9-11
Cisco Extended Functions 9-7
Cisco Extension Mobility 9-5
Cisco Extension Mobility Application 9-12
Cisco IP Manager Assistant 9-5
Cisco IP Voice Media Streaming App 9-4
Cisco License Manager 9-11
Cisco Log Partition Monitoring Tool 9-8
Cisco Messaging Interface 9-4
Cisco RIS Data Collector 9-8
Cisco RTMT Reporter Servlet 9-8
Cisco Serviceability Reporter 9-3
Cisco SOAP - CDRonDemand Service 9-6
Cisco SOAP-Log Collection APIs 9-11
Cisco SOAP-Performance Monitoring APIs 9-11
Cisco SOAP-Real-Time Service APIs 9-11
Cisco Syslog Agent 9-10
Cisco TFTP 9-4
Cisco Tomcat 9-10
Cisco Tomcat Stats Servlet 9-8
Cisco Trace Collection Service 9-9
Cisco Trace Collection Servlet 9-9
Cisco Unified Mobile Voice Access Service 9-4
Cisco WebDialer Web Service 9-6
configuration checklist 9-13
configuring alarms for 4-1
Control Center overview 9-13
deactivating 11-1
debug trace levels 7-6
feature services 9-1
Host Resources Agent 9-10
MIB2 Agent 9-10
Native Agent Adaptor 9-10
network services 9-7
SNMP Master Agent 9-10
starting 11-4
starting services 9-13
stopping 11-4
stopping services 9-13
System Application Agent 9-10
viewing service status 9-13
viewing status 11-4
serviceability reports archive 10-1, 10-9
alert summary report 10-13
configuration checklist 10-16
configuring 12-1
device statistic report 10-2
performance protection report 10-15
server statistic report 10-5
service parameters 10-2
service statistics report 10-7
service activation
activating 11-1
deactivating 11-1
recommendations for a cluster 11-2
alarms 4-3
for trace 7-4
services
trace field descriptions 7-8
service statistics report 10-7
servlet
debug trace levels 7-7
SNMP
basics 14-2
community strings 14-4
configuration settings 15-3
configuring 15-2
deleting 15-4
finding 15-1
configuration checklist 14-11
informs
configuration parameters 14-5
configuration settings 15-7, 16-7
overview 14-4
MIB 14-6
MIB2 system group
configuring 17-1
notification destination (V1/V2)
configuration settings 15-7
configuring 15-6
deleting 15-8
finding 15-5
notification destination (V3)
configuration settings 16-7
configuring 16-6
deleting 16-8
finding 16-5
overview 14-1
remote monitoring with 14-1
service
Cisco CCM SNMP Service 9-3
Cisco CDP Agent 9-10
Cisco Syslog Agent 9-10
Host Resources Agent 9-10
MIB2 Agent 9-10
Network Agent Adaptor 9-10
SNMP Master Agent 9-10
System Application Agent 9-10
SNMPv1 14-3
SNMPv2c 14-3
SNMPv3 14-3
trace configuration 14-11
traps
configuration parameters 14-5
configuration settings 15-7, 16-7
overview 14-4
troubleshooting 14-12
user
configuration settings 16-3
configuring 16-2
deleting 16-4
finding 16-1
users 14-4
SNMP Master Agent service 9-10
SOAP
service
Cisco SOAP - CDRonDemand Service 9-6
Cisco SOAP-Log Collection APIs 9-11
Cisco SOAP-Performance Monitoring APIs 9-11
Cisco SOAP-Real-Time Service APIs 9-11
SYSAPPL-MIB 14-7
System Alarm Catalog 5-2
System Application Agent service 9-10
T
trace
Cisco CallManager Attendant Console Server service
trace fields 7-11
Cisco CallManager service
SDI trace fields 7-8
Cisco CTIManager service
SDI trace fields 7-12
SDL trace fields 7-12
Cisco Database Layer Monitor service
trace fields 7-13
Cisco Extended Functions service
trace fields 7-13
Cisco Extension Mobility service
trace fields 7-14
Cisco IP Manager Assistant service
trace fields 7-14
Cisco IP Voice Media Streaming App service
trace fields 7-15
Cisco RIS Data Collector service
trace fields 7-15
Cisco TFTP service
trace fields 7-16
Cisco Web Dialer Web Service
trace fields 7-17
collection 6-2
configuration and collection checklist 6-3
configuration overview 6-1
configuring 7-1
debug trace levels for service 7-6
debug trace levels for servlet 7-7
device name based trace monitoring 7-1
output settings 7-17
overview 6-1
recommendations for SNMP 14-11
service groups for 7-4
trace and log central 6-2
trace field descriptions 7-8
troubleshooting trace setting 6-2
troubleshooting trace settings 8-1
trace collection 6-2
traps
configuration parameters 14-5
configuration settings 15-7, 16-7
overview 14-4
troubleshooting trace setting 6-2
troubleshooting trace settings 8-1
U
user-defined alarm descriptions 5-1
users (SNMP) 14-4
configuration settings 16-3
configuring 16-2
deleting 16-4
finding 16-1
V
viewing alarm information 3-3