Table Of Contents
Upgrading and Uninstalling Networking Options
Overview
Upgrading with Digital Networking
Upgrading with AMIS Networking
Upgrading with VPIM Networking
Removing AMIS Networking
Procedures for Removing AMIS Networking
Removing VPIM Networking
Procedures for Removing VPIM Networking
Uninstalling the Cisco Unity Voice Connector
Determining the Voice Connector Version
Upgrading and Uninstalling Networking Options
Overview
This chapter provides information on upgrading and uninstalling Cisco Unity networking options.
See the following sections:
•
Upgrading with Digital Networking
•Upgrading with AMIS Networking
•Upgrading with VPIM Networking
•Removing AMIS Networking
•Removing VPIM Networking
•Uninstalling the Cisco Unity Voice Connector
•Determining the Voice Connector Version
Upgrading with Digital Networking
Upgrading Digital Networking does not require anything other than upgrading the Cisco Unity servers according to the instructions in the applicable Reconfiguration and Upgrade Guide for Cisco Unity, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Upgrading with AMIS Networking
After upgrading the Cisco Unity servers, AMIS Networking should continue to work. However, we recommend that you uninstall the previous version of the Voice Connector and install the new version. Other than upgrading the Voice Connector, there are no additional upgrade steps required.
See the following sections for information on uninstalling the Voice Connector and reinstalling it:
•Uninstalling the Cisco Unity Voice Connector
•Setting Up the Voice Connector for AMIS Networking, page 5-4
Upgrading with VPIM Networking
The Active Directory schema must be extended for VPIM Networking. The schema should have been extended as part of upgrading Cisco Unity. After upgrading the Cisco Unity servers on which the VPIM Networking option has been previously installed, VPIM Networking should continue to work. However, we recommend that you uninstall the previous version of the Voice Connector and install the new version. Other than upgrading the Voice Connector, there are no additional upgrade steps required.
See the following sections for information on uninstalling the Voice Connector and reinstalling it:
•Uninstalling the Cisco Unity Voice Connector
•Setting Up the Voice Connector for VPIM Networking, page 7-10
You can configure VPIM delivery locations to allow Cisco Unity to automatically create, modify, and delete VPIM subscribers based on the information that is received in incoming VPIM messages. In order to use this feature, you must upgrade the Voice Connector, and you must run ConfigMgr.exe on the VPIM bridgehead server to create the UVPIM directory account. See the "Creating the UVPIM Account by Using ConfigMgr.exe (Optional)" section on page 7-16 for details. By default, all types of automatic directory update are disabled for each delivery location. When you have upgraded the Voice Connector and have created the VPIM directory account, you must configure the subscriber creation settings for each delivery location, either individually or in bulk, in order to enable automatic updates. For additional information on customizing the settings for automatic directory updates, see the "Customizing VPIM Subscriber Directory Update Settings" section on page 7-28.
Removing AMIS Networking
Do the following tasks to remove the AMIS Networking option from Cisco Unity:
1. Uninstall all instances of the Voice Connector. See the applicable procedures in the "Uninstalling the Cisco Unity Voice Connector" section.
2. Optionally, make note of the Names, Dial IDs, Node IDs, and Delivery Phone Numbers of all AMIS locations. (You may want this information if you plan to set up AMIS Networking on another Cisco Unity server.)
3. Optionally, run Subscriber Information Dump to save AMIS subscriber information to an output file. (You may want this information if you plan to set up the networking option on another Cisco Unity server.) See the "To Output Information About AMIS Subscribers" procedure.
4. Use Global Subscriber Manager to delete all AMIS delivery locations and associated AMIS subscribers. See the "To Delete AMIS Delivery Locations and AMIS Subscribers" procedure.
5. Delete the UAmis mailbox. See the "To Delete the UAmis Mailbox" procedure.
Procedures for Removing AMIS Networking
To Output Information About AMIS Subscribers
Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
Step 2 In the left pane, double-click Subscriber Information Dump.
Step 3 Select AMIS Subscribers Only from the Subscribers to Dump list.
Step 4 Indicate the output file name and location, and how the data should be formatted.
Step 5 Select the data to include in the output file.
Step 6 Click Start. When the output is complete, Subscriber Information Dump displays a message box with the number of errors encountered in the process. Click OK to view the error log, or Cancel if no errors were encountered.
Step 7 Exit Subscriber Information Dump and Tools Depot.
To Delete AMIS Delivery Locations and AMIS Subscribers
Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
Step 2 In the left pane, double-click Global Subscriber Manager.
Step 3 Expand the tree in the left pane so that the delivery location to be deleted is visible.
Step 4 Right-click the location and select Delete This Location. In the warning dialog box, click Yes.
All of the AMIS subscribers who are associated with the delivery location are deleted automatically when the location is deleted, as are the underlying contacts.
Step 5 Repeat Step 4 as needed to delete all of the AMIS locations.
Step 6 Close Global Subscriber Manager and Tools Depot.
To Delete the UAmis Mailbox
Step 1 On the Exchange server that Cisco Unity is connected to, or on another applicable server in the network, on the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and Computers.
Step 2 Expand the tree in the left pane so that the UAmis_<Server name> user is visible in the right pane.
Step 3 Right-click the UAmis_<Server name> user, and select Delete.
Removing VPIM Networking
Do the following tasks to remove the VPIM Networking option from Cisco Unity:
1. Uninstall all instances of the Voice Connector. See the applicable procedures in the "Uninstalling the Cisco Unity Voice Connector" section.
2. Optionally, make note of the names, dial IDs, and other data of all VPIM locations. (You may want this information if you plan to set up the networking option on another Cisco Unity server.)
3. Optionally, run Subscriber Information Dump to save VPIM subscriber information to an output file. (You may want this information if you plan to set up the networking option on another Cisco Unity server.) See the "To Output Information About VPIM Subscribers" procedure.
4. Use Global Subscriber Manager to delete all VPIM delivery locations and associated VPIM subscribers. See the "To Delete VPIM Delivery Locations and VPIM Subscribers" procedure.
Note If you previously ran ConfigMgr.exe on one or more Cisco Unity server(s) to create the VPIM directory account in order to enable automatic VPIM subscriber directory updates, the CsVPIMConnector service may still be running on the server(s), and the UVPIM_<Server Name> mailbox will still exist. The service and mailbox can be safely left as is after all VPIM data has been removed; we do not recommend that you disable the service or remove the mailbox.
Procedures for Removing VPIM Networking
To Output Information About VPIM Subscribers
Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
Step 2 In the left pane, double-click Subscriber Information Dump.
Step 3 Select VPIM Subscribers Only from the Subscribers to Dump list.
Step 4 Indicate the output file name and location, and how the data should be formatted.
Step 5 Select the data to include in the output file.
Step 6 Click Start. When the output is complete, Subscriber Information Dump displays a message box with the number of errors encountered in the process. Click OK to view the error log, or Cancel if no errors were encountered.
Step 7 Exit Subscriber Information Dump and Tools Depot.
To Delete VPIM Delivery Locations and VPIM Subscribers
Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
Step 2 In the left pane, double-click Global Subscriber Manager.
Step 3 Expand the tree in the left pane so that the delivery location to be deleted is visible.
Step 4 Right-click the location and select Delete This Location. In the warning dialog box, click Yes.
All of the VPIM subscribers associated with the delivery location are deleted automatically when the location is deleted, as are the underlying contacts.
Step 5 Repeat Step 4 as needed to delete all of the VPIM locations.
Step 6 Close Global Subscriber Manager and Tools Depot.
Uninstalling the Cisco Unity Voice Connector
The uninstall procedure that you use depends on the Cisco Unity Voice Connector version in use. To determine the version of an installed Voice Connector, see the "Determining the Voice Connector Version" section.
Do the procedure that applies to your installation:
•To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 5.0 and Later, Voice Connector 12.0 and Later
•To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)
•To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)
To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 5.0 and Later, Voice Connector 12.0 and Later
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.
Step 3 Click the Voice Connector component to uninstall:
•Exchange 2000 Voice Connector
•Cisco Unity Transport Event Sink
•Cisco Unity Secure Messaging Service
Step 4 Follow the on-screen prompts to uninstall the component.
Step 5 Repeat Step 3 and Step 4 for each additional component to uninstall.
Step 6 If you did not uninstall the Exchange 2000 Voice Connector, skip to Step 12.
Step 7 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.
Step 8 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.
The mailbox for the Voice Connector is named "AvExchangeIVC_<Servername>" or "Exchange 2000 Voice Connector (<Servername>)."
Step 9 Right-click Mailboxes in the left pane, and click Run Cleanup Agent.
Step 10 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red X icon and click Purge. Click Yes in the warning dialog box.
Step 11 Close the Exchange System Manager.
Step 12 Close Add/Remove Programs.
To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.
Step 3 Click Exchange 2000 Voice Connector.
Step 4 Follow the on-screen prompts to uninstall the Voice Connector.
Step 5 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.
Step 6 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.
The mailbox for the Voice Connector is named "AvExchangeIVC_<Servername>" or "Exchange 2000 Voice Connector (<Servername>)."
Step 7 Right-click Mailboxes in the left pane, and select Run Cleanup Agent.
Step 8 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red X icon and select Purge. Click Yes in the warning dialog box.
Step 9 Close the Exchange System Manager.
To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.
Step 3 Select the Voice Connector.
Step 4 Follow the on-screen prompts to uninstall the Voice Connector.
Determining the Voice Connector Version
This section contains two procedures. Do the procedure for your version of Cisco Unity.
To Determine the Voice Connector Version in Use: Cisco Unity 5.0(1) and Later, Voice Connector 12.0(1) and Later
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 In Windows Explorer or My Computer, browse to the <ExchangeServerPath>\VoiceGateway\Bin directory.
Step 3 Right-click GwIvc.exe, and click Properties.
Step 4 Click the Version tab in the Properties window.
Step 5 In the Item Name box, click Product Version to view the product version in the Value box.
To Determine the Voice Connector Version in Use: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 In Windows Explorer or My Computer, browse to the applicable directory:
Exchange 2000 or Exchange 2003
|
<ExchangeServerPath>\VoiceGateway\Bin
|
Exchange 5.5
|
<ExchangeServerPath>\Connect\Voice\Bin
|
Step 3 Right-click GwIvc.exe, and click Properties.
Step 4 Click the Version tab in the Properties window.
Step 5 In the Item Name box, click Product Version to view the product version in the Value box.
