Cisco Unity Express 2.3 CLI Administrator Guide - Overview of Cisco Unity Express Voice Mail and Auto Attendant [Cisco Unity Express]

Table Of Contents

Overview of Cisco Unity Express Voice Mail and Auto Attendant

Contents

Software Licenses and Factory-Set Limits

Networking Cisco Unity Express with Other Voice-Mail Systems

Administration Interfaces

Additional References

Documents Related to Cisco Unity Express

Related Cisco IOS Documents

MIBs

RFCs

Technical Assistance

Overview of Cisco Unity Express Voice Mail and Auto Attendant

Last Updated: July 25, 2006

The Cisco Unity Express voice-mail and auto-attendant applications work with Cisco Unified Communications Manager Express (Cisco Unified CME, formerly known as Cisco Unified CallManager Express) or Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager) to provide small- and medium-sized companies with the capability to:

•Create and maintain voice mailboxes for onsite or remote telephone subscribers. The maximum number of mailboxes depends on the hardware module and license agreement purchased for Cisco Unity Express. See Software Licenses and Factory-Set Limits for the system limits.

•Record and upload messages for callers to hear when they dial the company's telephone number and prompts to guide the callers to specific extensions or employees.

Guidelines and procedures for installing and upgrading the Cisco Unity Express software are described in the Cisco Unity Express 2.3 Installation and Upgrade Guide.

Contents

•Software Licenses and Factory-Set Limits

•Networking Cisco Unity Express with Other Voice-Mail Systems

•Administration Interfaces

•Additional References

Software Licenses and Factory-Set Limits

Several system capacity increases are available starting with Cisco Unity Express 2.3.

•Number of voice mailboxes—The NM-CUE-EC supports new licenses for 150, 200, and 250 voice mailboxes. Each new license size supports 25 general delivery mailboxes (GDMs).

•Voice-mail storage capacity—Voice-mail storage is increased from 100 hours to 300 hours on the NM-CUE-EC, regardless of license size.

•Number of remote subscribers—The number of remote subscribers is increased from 50 to 100 on the NM-CUE-EC.

•Number of cached users—The number of subscribers cached in the LRU is increased from 50 to 100 on the NM-CUE-EC.

•Number of public distribution lists—The number of public distribution lists is increased from 15 to 25 on the NM-CUE-EC.

•Number of custom prompts—The number of custom prompts that can be recorded, uploaded, and stored on the system is increased from 50 to 120 on the NM-CUE and NM-CUE-EC.

Factory-set system limits are determined by the ordered license.

Table 2 and Table 3 list the system limits for the NM-CUE-EC.

Table 4 and Table 5 list the system limits for the NM-CUE.

Table 6 and Table 7 list the system limits for the AIM-CUE.

Table 2 NM-CUE-EC System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts

Cisco Unity Express License/Software SKU

Total Mailbox Storage (Hours)

Default Mailbox Size (Sec)¹

No. of Concurrent Voice Mail and
Auto Attendant Ports/Sessions

No.of Scripts

No.of Prompts

No. of Public Distribution Lists

No. of Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

300

63529

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-25CCM
SCUE-LIC-25CME

300

36000

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-50CCM
SCUE-LIC-50CME

300

16115

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-100CCM
SCUE-LIC-100CME

300

9600

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-150CCM
SCUE-LIC-150CME

300

6171

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-200CCM
SCUE-LIC-200CME

300

4800

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-250CCM
SCUE-LIC-250CME

300

3297

16

8

120

25

8 SIP
8 JTAPI

¹The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

Table 3 NM-CUE-EC Maximum Number of Mailboxes, Users, Groups, Owners, and Members

Cisco Unity Express License/Software SKU

Default Number of Personal Mailboxes

Default Number of General Delivery Mailboxes

Total
Number of
Mailboxes

Number of Users

Number of Groups

Number of Owners

Number of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

40

400

1000

SCUE-LIC-150CCM
SCUE-LIC-150CME

150

25

175

300

40

400

1000

SCUE-LIC-200CCM
SCUE-LIC-200CME

200

25

225

300

40

400

1000

SCUE-LIC-250CCM
SCUE-LIC-250CME

250

25

275

300

40

400

1000

Table 4 NM-CUE System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts

Cisco Unity Express License/Software SKU

Total Mailbox Storage (Hours)

Default Mailbox Size (Sec)¹

No. of Concurrent Voice Mail and
Auto Attendant Ports/Sessions

No. of Scripts

No. of Prompts

No. of Public Distribution Lists

No. of Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

100

21120

8

8

120

15

8 SIP
8 JTAPI

SCUE-LIC-25CCM
SCUE-LIC-25CME

100

10260

8

8

120

15

8 SIP
8 JTAPI

SCUE-LIC-50CCM
SCUE-LIC-50CME

100

5520

8

8

120

15

8 SIP
8 JTAPI

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

3000

8

8

120

15

8 SIP
8 JTAPI

¹The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

Table 5 NM-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members

Cisco Unity Express License/Software SKU

Default Number of Personal Mailboxes

Default Number of General Delivery Mailboxes

Total
Number of
Mailboxes

Number of Users

Number of Groups

Number of Owners

Number of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

40

400

1000

Table 6 1-GB AIM-CUE System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts

Cisco Unity Express License/Software SKU

Total Mailbox Storage (Hours)¹

Default Mailbox Size (Sec)²

No. of Concurrent Voice Mail and
Auto Attendant Ports/Sessions

No. of Scripts

No. of Prompts

No. of Public Distribution Lists

No. of Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

14

2700

4 (Cisco 2600XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series,
   Cisco 3800 series)

4

25

15

8 SIP
8 JTAPI

SCUE-LIC-25CCM
SCUE-LIC-25CME

14

1320

4 (Cisco 2600XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series,
   Cisco 3800 series)

4

25

15

8 SIP
8 JTAPI

SCUE-LIC-50CCM
SCUE-LIC-50CME

14

720

4 (Cisco 2600XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series,
   Cisco 3800 series)

4

25

15

8 SIP
8 JTAPI

¹Cisco Unity Express 2.3 does not support the 512-MB AIM.

²The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

Table 7 1-GB AIM-CUE Maximum Number of Mailboxes, Groups, Owners, and Members

Cisco Unity Express License/Software SKU

Default Number of Personal Mailboxes

Default Number of General Delivery Mailboxes

Total Number of Mailboxes

Number of Users

Number of Groups

Number of Owners

Number of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

20

100

200

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

20

100

200

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

20

100

200

For information about copyrights and licenses for Cisco Unity Express software, see Cisco Unity Express Software Copyrights and Licenses.

Networking Cisco Unity Express with Other Voice-Mail Systems

Cisco Unity Express supports the capability to network Cisco Unity Express with a voice-mail system located at a different site. Subscribers can send and receive messages from subscribers on remotely located, compatible voice-mail systems configured on Cisco Unified Communications Manager or Cisco Unified CME call control platforms. Supported configurations include:

•Cisco Unity Express to Cisco Unity Express

•Cisco Unity to Cisco Unity Express

•Cisco Unity Express to Cisco Unity

For more information about configuring the networking capability, see "Networking Cisco Unity Express" on page 217.

Administration Interfaces

Cisco Unity Express offers two administration interfaces:

•Graphical user interface (GUI)—This user-friendly, web-based interface permits administration of all voice-mail and auto-attendant functions.

The GUI is targeted for administrators who are familiar with web-based applications and who have little or no experience with Cisco IOS command structure. See the Cisco Unity Express 2.3 GUI Administrator Guide for the configuration procedures using the GUI menus and screens.

•Command-line interface (CLI)—This text-based interface has the same administration and configuration capabilities as the GUI. Installation, upgrade, and troubleshooting functions are available only through the CLI commands. The administrator accesses this interface through a Telnet session to the router.

The CLI is targeted for installers, resellers, support personnel, and others familiar with Cisco IOS command structure and routers. For them, accessing the system using the CLI may be easier than using the GUI, especially for troubleshooting, scripting, and bulk provisioning of many sites. See "Entering the Command Environment" on page 19 for the instructions to enter the CLI environment.

The Cisco Unity Express CLI commands have a structure very similar to Cisco IOS CLI commands. However, the Cisco Unity Express CLI commands do not affect Cisco IOS configurations. After you have logged in to the Cisco Unity Express module, the command environment is no longer the Cisco IOS environment.

Error messages in Cisco Unity Express are not always the same as error messages in the Cisco IOS environment.

The GUI and CLI are accessible from a PC or server anywhere in the IP network. To access the GUI, use Microsoft Internet Explorer 6.0 or a later release. Cisco Unity Express does not support any other browser. To access the CLI, Telnet to the router, and then use the service-module command.

Additional References

The following sections provide references related to Cisco Unity Express.

Documents Related to Cisco Unity Express

Related Topic

Document Title

Cisco Unity Express administration

•Cisco Unity Express 2.3 CLI Administrator Guide

•Cisco Unity Express 2.3 GUI Administrator Guide

•Cisco Unity Express 2.3 Command Reference

•Cisco Unity Express 2.3 Installation and Upgrade Guide

•Cisco Unity Express AvT Administrator Guide

•Release Notes for Cisco Unity Express 2.3

Cisco Unity Express voice-mail scripts

Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts

Cisco Unity Express voice-mail subscriber information

Cisco Unity Express User Guides

Cisco modules hardware installation

•Cisco Unity Express Network Modules

•AIM Installation Quick Start Guide: Cisco 2600, 3600, and 3700 Series

Cisco Unity Express software copyrights and licenses

Cisco Unity Express Software Copyrights and Licenses

Technical support documentation for Cisco Unity Express

Cisco Unity Express Troubleshoot and Alerts

Cisco Unified Communications Manager

Note See the Cisco Unity Express Compatibility Matrix for Cisco Unified Communications Manager versions compatible with Cisco Unity Express 2.3.

•Cisco Unified Communications Manager Administration Guide

•Cisco Unified Communications Manager System Guide

•Cisco Unified Communications Manager Features and Services Guide

Cisco Unified Communications Manager Express

Note See the Cisco Unity Express Compatibility Matrix for Cisco Unified CME versions compatible with Cisco Unity Express 2.3.

•Cisco Unified Communications Manager Express System Administrator Guide

•Cisco Unified Communications Manager Express Command Reference

Cisco hardware platforms

•Cisco 2600 Series Hardware Installation Guide

•Cisco 2800 Series Hardware Installation

•Cisco 3700 Series Hardware Installation Guide

•Cisco 3700 Multiservice Access Routers Configuration Guide

•Cisco 3800 Series Hardware Installation

Related Cisco IOS Documents

Related Topic

Document Title

Cisco IOS configuration

•Cisco IOS Debug Command Reference, Release 12.4T

•Cisco IOS Voice Command Reference

Note For general voice configuration topics, see the Cisco IOS Voice Configuration Library, Release 12.4.

Cisco IOS voice troubleshooting information

Cisco IOS Voice Troubleshooting and Monitoring Guide

MIBs

MIBs

MIBs Link

•CISCO-UNITY-EXPRESS-MIB

•CISCO-VOICE-CONNECTIVITY-MIB

•CISCO-VOICE-APPLICATIONS-OID-MIB

•CISCO-PROCESS-MIB

•SNMPv2-MIB

•IF-MIB

•IP-MIB

•SYSAPPL-MIB

To locate and download MIBs for selected platforms, Cisco IOS releases, and feature sets, use Cisco MIB Locator found at the following URL: http://www.cisco.com/go/mibs

RFCs

RFCs

Title

1869

SMTP Service Extensions

1893

Enhanced Mail System Status Codes

2045

Multipurpose Internet Mail Extensions Part One: Format of Internet Message Bodies, RFC

2421

Voice Profile for Internet Mail - Version 2

2821

Simple Mail Transfer Protocol

2833

RTP Payloads for DTMF Digits, Telephony Tones and Telephony Signals

3261

SIP: Session Initiation Protocol

3501

Internet Message Access Protocol - Version 4rev1

Technical Assistance

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Link

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