Cisco® Unified Operations Manager 1.1 is part of the Cisco Unified Communications Management Suite. It provides a real-time service-level view of the entire unified communications solution and presents the current operational status of each element in the Cisco Unified Communications solution, including the underlying transport infrastructure. The application remotely polls and collects data from the various devices and provides diagnostic capabilities for faster trouble isolation and resolution. It continuously monitors the different elements such as Cisco Unified CallManager, Cisco Unified CallManager Express, Cisco Unity® software, Cisco Unity Express, Cisco Unity Connection, Cisco Unified Contact Center, Cisco Unified Contact Center Express, and Cisco Unified MeetingPlace® Express, as well as Cisco gateways, routers, switches, and IP phones. Cisco Unified Operations Manager does not deploy any agent software on the devices being monitored and thus is completely non-disruptive to system operations.
Table 1 lists the primary features of Cisco Unified Operations Manager 1.1
Table 1. Cisco Unified Operations Manager 1.1 Features
Feature
Description
Service-level views
The service-level view gives network managers visibility into their Cisco Unified Communications deployment. It is a real-time, auto-refresh display that provides status information about all the unified communications clusters and the elements of the clusters in the deployment. This display serves as the central point to initiate different functions that are available in the Cisco Unified Operations Manager 1.1. Network managers can get detailed status information and execute diagnostic tests through context-sensitive menu options.
Real-time alerts
Cisco Unified Operations Manager 1.1 comes with built-in intelligence that can understand the role that every device in a Unified Communications deployment plays and it appropriately monitors those devices for any kind of faults or outages. There is no need to write any rules to start monitoring the Cisco Unified Communications deployment; all the rules are built into the product. Real-time status and alert information is available for all the transport-layer devices, Cisco Unified Communications applications, and IP phones in the deployment.
Diagnostic tests
Cisco Unified Operations Manager 1.1 comes with a rich set of diagnostic tests that can be used to aid in trouble isolation and resolution. Three types of tests are offered: synthetic tests, phone status tests, and node-to-node tests. Synthetic tests replicate user activity (getting dial tone, making phone calls, leaving voicemail, and creating or joining conference calls). Phone status tests determine current operational status of the IP phones. The node-to-node tests use the services of Cisco IP Service Level Agent (IP SLA), formerly known as Service Assurance Agent (SAA) within Cisco routers to simulate traffic within the network and then determine network characteristics.
Service quality alerts
Cisco Unified Operations Manager 1.1 can use the information provided by the Cisco Unified Service Monitor 1.1, when the latter is deployed, to present service quality (quality of voice) alerts on a real-time basis. The service quality alerts are reported on IP phones or Unified Communications devices that are currently monitored by Cisco Unified Operations Manager. Details about the IP connectivity of the IP phones and devices is available to enable further troubleshooting.
Inventory and alert reports
Cisco Unified Operations Manager 1.1 provides an extensive set of reports that help network managers maintain information about their unified communications deployment. The historical alert, event, and service quality reports present information about all the alerts and events that were reported in the past 30 days. Phone inventory reports give network managers instant access to status information about IP phones deployed in the network. Extensive information on signaling details as well as IP connectivity details are maintained and reported. These reports also track changes in the status of these phones and thus serve to document move, add, and change operations. Such reports are available for IP phones based on Session Initiation Protocol (SIP) and Skinny Client Control Protocol (SCCP).
North-bound Interfaces
Cisco Unified Operations Manager 1.1 has flexible north-bound interfaces using SNMP traps, syslog notifications, and e-mails to help it report the status of the monitored network to a higher level entity (typically a manager of managers). These notifications have context-sensitive links to more detailed information that helps the recipient take diagnostic action upon receiving the notification.
SIP support
Cisco Unified Operations Manager 1.1 can discover and continously monitor SIP phones in the unified communications deployment. In addition to discovering these SIP phones, Operations Manager 1.1 can also support synthetic tests to SIP phones and present inventory and status of all the SIP phones in the deployment.
New device support
Cisco Unified Operations Manager 1.1 adds support for newly released Cisco products such as Cisco Unified CallManager 5.0/4.2, Cisco Unity Connection 1.1, and Cisco Unified MeetingPlace Express. This is in addition to the extensive set of devices already supported in Operations Manager 1.0.
UPGRADE PATHS
Customers currently using CiscoWorks IP Communications Operations Manager 1.0 are encouraged to update their software to Cisco Unified Operations Manager 1.1.
Customers currently using CiscoWorks IP Telephony Environment Monitor 2.0 (CiscoWorks ITEM) or CiscoWorks Voice Health Monitor 1.x (CiscoWorks VHM) are encouraged to update their software to Cisco Unified Operations Manager 1.1.
AVAILABILITY
Customers interested in purchasing the new Cisco Unified Operations Manager 1.1, or upgrades from CiscoWorks IP Communications Operations Manager 1.0, CiscoWorks ITEM 2.0, or CiscoWorks VHM 1.x may place orders beginning March 6 2006 through normal sales channels. Cisco Unified Operations Manager 1.1 contains encryption technologies controlled by the U.S. government, which are restricted for some types of U.S. exports. Users who want to download software will be prompted to apply for permission to access the encrypted files. Table 2 lists ordering information for Cisco Unified Operations Manager 1.1.
ORDERING INFORMATION
Table 2. Ordering Information
Part Number
Description
CUOM-1.1-K9
Cisco Unified Operations Manager 1.1
CUOM-1.1-1K-K9
Usage license for up to 1000 phones
CUOM-1.1-2K-K9
Usage license for up to 2000 phones
CUOM-1.1-5K-K9
Usage license for up to 5000 phones
CUOM-1.1-10K-K9
Usage license for up to 10,000 phones
CUOM-1.1-15K-K9
Usage license for up to 15,000 phones
CUOM-1.1-20K-K9
Usage license for up to 20,000 phones
CUOM-1.1-25K-K9
Usage license for up to 25,000 phones
CUOM-1.1-30K-K9
Usage license for up to 30,000 phones
CUOMUP-1.1-K9
Cisco Unified Operations Manager 1.1-Upgrade from CiscoWorks IP Telephony Environment Monitor (ITEM), CiscoWorks Voice Health Monitor (VHM)
CUOMUP-1.1-1K-K9
Usage license for up to 1000 phones
CUOMUP-1.1-2K-K9
Usage license for up to 2000 phones
CUOMUP-1.1-5K-K9
Usage license for up to 5000 phones
CUOMUP-1.1-10K-K9
Usage license for up to 10,000 phones
CUOMUP-1.1-15K-K9
Usage license for up to 15,000 phones
CUOMUP-1.1-20K-K9
Usage license for up to 20,000 phones
CUOMUP-1.1-25K-K9
Usage license for up to 25,000 phones
CUOMUP-1.1-30K-K9
Usage license for up to 30,000 phones
CUOM-1.1-MMB-K9
Cisco Unified Management Mid-Market Bundle (Cisco Unified Operations Manager 1.1-with usage license for up to 1000 phones plus Cisco Unified Service Monitor 1.1 software with 2 Cisco 1040 sensors)
CUOM-1.1-ENT-K9
Cisco Unified Management Enterprise Bundle (Cisco Unified Operations Manager 1.1-with usage license for up to 5000 phones plus Cisco Unified Service Monitor 1.1 software with 6 Cisco 1040 sensors)
