Cisco® Unified Operations Manager 2.0 is part of the Cisco Unified Communications management suite. It provides comprehensive monitoring with proactive and reactive diagnostics for the entire Cisco Unified Communications system including the underlying transport infrastructure. Its built-in rules, which provide contextual diagnostics, enable rapid troubleshooting of key service-impacting outages. Cisco Unified Operations Manager 2.0 provides a real-time, service-level view of the entire Cisco Unified Communications system and presents the current operational status of each element. It continuously monitors the different elements such as Cisco Unified CallManager, Cisco Unified CallManager Express, Cisco Unity® systems, Cisco Unity Express, Cisco Unity Connection, Cisco Unified Contact Center, Cisco Unified Contact Center Express, Cisco Unified Presence Server, Cisco Emergency Responder, and Cisco Unified MeetingPlace® Express, as well as Cisco gateways, routers, switches, and IP phones. Cisco Unified Operations Manager 2.0 also provides extensive capabilities for application-level testing of telephony functions, and these can be used proactively and reactively to identify problems and ensure that applications are functioning as they should. Cisco Unified Operations Manager 2.0 also features dial-plan validation capabilities as well as monitoring and reports for video-enabled endpoints. Cisco Unified Operations Manager does not deploy any agent software on the devices being monitored and thus is completely non-disruptive to system operations.
Table 1 lists the primary features of Cisco Unified Operations Manager 2.0.
Table 1. Cisco Unified Operations Manager Features
Feature
Description
Service-level view
The service-level view is a real-time, auto-refresh display that serves as the central point to view status and monitor the entire Cisco Unified Communications system and execute diagnostic tests through context-sensitive menu options.
Real-time alerts
Built-in intelligence that can be used to understand the role of every device in a Unified Communications system. Cisco Unified Operations Manager 2.0 appropriately monitors those devices for faults and displays real-time status and alert information.
Rich set of diagnostic tests (including phone, dial-plan, phone-status, and node-to-node tests) that can be used to aid in trouble isolation and resolution.
Voice-quality alerts
Uses Cisco Unified Service Monitor 2.0 to present real-time voice-quality alerts on IP phones and other Cisco Unified Communications devices. IP connectivity and other details are available to enable further troubleshooting. A probable-path trace can be initiated to identify potential problems influencing service quality.
Inventory and alert reports: Devices, IP phones, video-enabled IP phones
Extensive set of reports about the Cisco Unified Communications system. These include historical alert, event, and service-quality reports, as well as phone and video-enabled endpoint reports related to status, signaling, connectivity, change management, and inventory information.
Northbound Interfaces
Flexible northbound interfaces using Simple Network Management Protocol (SNMP) traps, syslog notifications, and e-mails to report status of the monitored network to other applications. These notifications have context-sensitive links to more detailed information that helps the recipient invoke diagnostic actions.
Customers currently using Cisco Unified Operations Manager 1.x or CiscoWorks IP Telephony Environment Monitor (ITEM) 2.0 or CiscoWorks Voice Health Monitor (VHM) 1.x are encouraged to update their software to Cisco Unified Operations Manager 2.0.
Pricing and Availability
Cisco Unified Operations Manager 2.0 and associated major upgrade kits are shipping since December 21, 2006. Customers can order these new products through normal Cisco sales channels as of November 16, 2006.
Cisco Unified Operations Manager 2.0 contains U.S. government-controlled encryption technologies that are restricted for some types of U.S. exports. Users who want to download software will be prompted to apply for permission to access the encrypted files.
Ordering Information
Tables 2 and 3 list the ordering information for Cisco Unified Operations Manager 2.0.
Table 2. Ordering Information for Cisco Unified Operations Manager 2.0 Product Options
For more information about Cisco Unified Operations Manager 2.0, please visit http://www.cisco.com/go/cuom, contact your local account representative, or send e-mail to the Cisco product marketing group at ask-ipc-management@cisco.com.
