Q. What is Cisco® Unified Service Statistics Manager (USSM)?
A. Cisco USSM is part of the Cisco Unified Communications Management Suite and provides advanced statistics analysis and reporting capabilities for Cisco Unified Communications deployments. Cisco Unified Service Statistics Manager is an easy to use web-based software product that features a variety of advanced reports for executive, operations, and capacity planning functions. Cisco USSM provides both predefined reports as well as customizable reports that provide visibility into key aspects including call volume, service availability, call quality, resource utilization, and capacity across the Cisco Unified Communications deployment, including across multiple Cisco Communications Manager clusters, gateways, and related devices and systems. It allows users to view information based on network, service, business, and user criteria and to define service-level agreement (SLA) constructs as well as measure and verify them based on collected Unified Communications statistics. Customizable report templates and automatic report invocation and scheduling provide users with a great deal of flexibility.
Q. What are the key types of reports provided by Cisco Unified Service Statistics Manager?
A. Cisco Unified Service Statistics Manager provides a variety of reports for Cisco Unified Communications deployments for executive, operations, and capacity planning personnel. These include:
• Call volume, call duration, service availability, service quality, call completion, and mean opinion score (MOS) reports across multiple Cisco Communications Manager clusters, with the capability to navigate to specific clusters and time periods
• A variety of top-N reports based on calls, users, endpoints, and other entities in the Cisco Unified Communications deployment
• Gateway and trunk traffic and utilization reports over time, with capacity trending and navigation capabilities
• Call failure analysis reports over time, with the ability to navigate to the cause code
• Top-N upgrade and downgrade candidates reports for capacity planning and trending
• IP phone and inventory reports
• IP telephony testing reports, including IP SLA test results over time
• A variety of exception and operations reports, including most frequently dialed numbers, N longest calls, and calls to specified number, among others
• A variety of SLA reports, including SLA capacity trends, SLA compliance history, SLA executive summary, SLA health summary, and others
Q. What is new in Cisco Unified Service Statistics Manager 1.2?
A. New features in Cisco Unified Service Statistics Manager 1.2 include:
• Coverage for the Cisco Unified Communications 7.1(2) release of supported devices and applications
• Support for long-term reports based on performance management data collected by the Cisco® Network Analysis Module
• Support for Cisco Unified Communications Manager Express performance counters in reports
• Support for running in virtualized (VMware) environments
• Co-resident with Cisco® Unified Operations Manager 2.2 and Cisco® Unified Service Monitor 2.2
Q. How does Cisco Unified Service Statistics Manager relate to Cisco Unified Operations Manager and Cisco Unified Service Monitor?
A. Cisco Unified Service Statistics Manager integrates with Cisco Unified Operations Manager and Cisco Unified Service Monitor and uses the wealth of data collected by these applications. Cisco Unified Service Statistics Manager utilizes operational, troubleshooting, usage, and call detail data from these two products and generates a variety of reports based on analysis and trending of the data. Cisco Unified Service Statistics Manager does not deploy any agent software on the underlying devices in the Cisco Unified Communications deployment and thus is completely nondisruptive to system operations.
