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General
Q. What is CiscoWorks LAN Management Solution (LMS)?
A. CiscoWorks LMS is an integrated suite of applications for configuring, monitoring, and troubleshooting Cisco® networks. It provides IT organizations the solid foundation of infrastructure management capabilities that is needed to efficiently manage business-critical networks.
Q. Which applications are in CiscoWorks LMS 3.2?
A. CiscoWorks LMS 3.2 contains the following applications:
• CiscoWorks Common Services 3.3
• CiscoWorks LMS Portal 1.2
• CiscoWorks Assistant 1.2
• CiscoView 6.1.9
• Integration Utility 1.9
• Resource Manager Essentials 4.3 (RME)
• Campus Manager 5.2
• Device Fault Manager 3.2 (DFM)
• Internetwork Performance Monitor 4.2 (IPM)
• Virtual Network Manager 1.0
For more details on the individual applications please refer to the CiscoWorks LMS 3.2 data sheet.
Q. Where can I find additional information about these applications?
A. Information about these applications is available at http://www.cisco.com/go/lms.
Q. What are the essential features of CiscoWorks LMS?
A. Essential features are:
• Cisco device discovery
• Layer 2 topology
• End station, IP phone, and user tracking
• VLAN management
• Configuration and software-image archiving, editing, and distribution
• Historical change and syslog auditing
• Extensive inventory tracking, end-of-sale, end-of-life, and Product Security Incident Report Team (PSIRT) reporting
• Cisco device trap and fault management
• Graphical device interface for monitoring and configuration editing
• WAN performance measurements including latency and jitter
• Managing network virtualization with support for VRFLite
Q. What are the new features in CiscoWorks LMS 3.2?
A. Table 1 lists new features in CiscoWorks LMS 3.2.
Table 1. New Features in CiscoWorks LMS 3.2
Q. What is Virtual Network Manager(VNM) in LMS 3.2 ?
A. VNM is a tool for configuring, monitoring, visualizing, and troubleshooting VRFLite deployments. In this version of the software there is no visibility to Multiprotocol Label Switching (MPLS) Layer 3 VPN networks.
Q. Is there a license associated with VNM, and does an additional fee need to be paid for it?
A. VNM 1.0 is a part of LMS 3.2, and no additional license fee is required to deploy VNM. It is dependent on LMS 3.2 Common Services, Resource Manager Essentials, and Campus Manager for its functionality.
Q. Can data be upgraded from earlier CiscoWorks LMS versions to CiscoWorks LMS 3.2?
A. Yes, data migration and upgrades are supported from LMS 2.6 to LMS 3.1. Please refer to the Data Migration Guides for CiscoWorks LMS 3.2 for additional details.
Q. Is there an additional license required for the high availability or geographic redundancy options?
A. No additional license is required for the high availability or geographic redundancy options as the supported options run in an active-standby mode, where the standby server does not actively poll the network devices.
Q. Do Cisco IP phones count toward device license count?
A. No, Cisco IP phones do not get included in the LMS license count.
Q. Does LMS provide data aggregation across multiple LMS installations?
A. No, LMS does not aggregate data across multiple CiscoWorks LMS installations.
Q. Does Cisco StackWise® support count as single or multiple devices toward licensing?
A. If more than one IP address of an interface is added for manageability in CiscoWorks LMS, then it counts as multiple devices in the license count.
Q. Is CiscoWorks Health and Utilization Monitor (HUM) included in the LMS license that I purchased? Isn't it integrated with LMS on the same installation media?
A. CiscoWorks HUM is licensed separately from CiscoWorks LMS, though it is integrated in the LMS install framework.
Q. Can individual applications like Common Services, RME, Campus Manager, IPM, DFM, and so on, be bought separately?
A. CiscoWorks LMS is sold as a suite of applications, and individual components cannot be bought separately.
Installation and Compatibility
Q. What platforms support CiscoWorks LMS?
A. CiscoWorks LMS can be installed on select Windows and Solaris operating systems and versions.
Q. Can all the applications within CiscoWorks LMS 3.2 be loaded on a single server?
A. If the device count is equal to or below 5000, then all applications can be loaded into a single server. However, depending on enterprise , when deploying LMS, one might want to split it across multiple servers for certain product instances of LMS like RME, Campus, IPM, to have more memory and processor resources available for the applications.
Q. What are the system requirements for CiscoWorks LMS 3.2?
A. Please refer to the CiscoWorks LMS introduction page, http://www.cisco.com/go/lms, for the LMS 3.2 data sheets, and look at Table 3. Also in cases where the system requirements may vary depending on the devices being managed and the applications from LMS 3.2 that may be deployed, you might want to check the LMS 3.2 Sizing Matrix at: http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/install/guide1/prereq.html#wp1110367.
Ordering and Fulfillment Information
Q. How do I order CiscoWorks LMS?
A. CiscoWorks LAN Management Solution is available for purchase through regular Cisco sales and distribution channels worldwide. To place an order, visit the Cisco Ordering Homepage.
Q. Where can I get an evaluation copy ?
A. CiscoWorks LMS 3.2 evaluation copies are available from http://www.cisco.com/go/lms under featured content and are available for Windows and Solaris operating systems. The evaluation version of the software is limited to 100 devices and 90 days. It has all the features enabled in the software. Once the license is procured it can be applied to the evaluation software, which can then be used as the production server with no loss in data.
Q. Where do I get support for my evaluation version of CiscoWorks LMS?
A. CiscoWorks LMS evaluation version is not supported by Cisco Technical Assistance Center (TAC). Please get in touch with your Cisco partner or account representative should you need support.
Q. How is CiscoWorks LMS 3.2 licensed?
A. CiscoWorks LMS is sold based on device counts. A device is represented as an IP address or hostname. There are SKUs for 100, 300, 1500, 5000, and 10,000 devices. There are some restrictrions based on the number of IPSLA collectors being managed per device SKU. Please refer to the product user guides for additional details
Q. For existing deployments of CiscoWorks LMS 2.x, do I get a special discount for upgrading to CiscoWorks LMS 3.2?
A. Upgrade SKUs are available for customers who have LMS 2.x installations.
Q. Are device counts additive?
A. No, device counts are not cumulative per server. If you purchase a 100-device SKU and an additional 100-device SKU, you do not get 200 managed devices on the same server. If you have 100 devices and now want to manage 200 devices, you would need to order the conversion SKU where you pay the difference to get the next higher SKU; see Table 3 in the LMS 3.2 product bulletin for the SKU/part numbers.
Q. What is the maximum number of devices that can be managed from a single server with all CiscoWorks LMS 3.2 applications installed?
A. Cisco has certified and tested 5000 total devices with all applications installed on a single server instance.
Q. I have multiple geographic domains and administrators. Can I split the LMS licenses across multiple servers?
A. Yes, when 5000 and 10,000 device SKU licenses are procured, multiple instances of LMS server may be installed as long as the total device count is less than the licensed limit. See the Supplementary License Agreement at http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.1/install/guide/sla.html.
Q. Are software support contracts available, and how are they ordered?
A. Yes, you can purchase a 1-year Software Application Support (SAS) contract that provides Cisco Technical Assistance Center support, access to software maintenance patches on Cisco.com Software Center, and CiscoWorks LMS minor update releases.
Q. Can individual applications within CiscoWorks LMS be purchased?
A. No, these CiscoWorks LMS applications are sold only as a bundled solution.
Q. Does the CiscoWorks LMS 2.x SAS provide upgrade entitlement to the CiscoWorks LMS 3.2 release?
A. No, SAS does not cover entitlement between CiscoWorks LMS 2.x and this new major software revision.
Q. Where can I provide product feedback on the CiscoWorks LMS?
A. Please send in your suggestions or comments to lms-pm@cisco.com.
For More Information
For more information about the CiscoWorks LAN Management Solution, visit http://www.cisco.com/go/lms, contact your local Cisco account representative, or send an email to the product marketing group at lms-pm@cisco.com.