End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 7.0, 7.1, and 7.2
Cisco announces the end-of-sale and end-of life dates for the Cisco® Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 7.0, 7.1, and 7.2. The last day to order the affected product(s) is February 5, 2010. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.
Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 7.0, 7.1, and 7.2
Milestone
Definition
Date
End-of-Life Announcement Date
The date the document that announces the end of sale and end of life of a product is distributed to the general public.
August 7, 2009
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
February 5, 2010
Last Ship Date:
App. SW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
May 6, 2010
End of SW Maintenance Releases Date:
App. SW - note 1
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
February 5, 2011 - note 1
End of New Service Attachment Date:
App. SW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
February 5, 2011
End of Service Contract Renewal Date:
App. SW
The last date to extend or renew a service contract for the product.
May 3, 2012
Last Date of Support:
App. SW
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
February 4, 2013
Note: Bug fixes will only be provided for the latest extended release train currently under maintenance, 7.2(7). Customers are required to patch their 7.0 or 7.1 systems to 7.2(7) in order to be eligible for software maintenance until the date specified.
Table 2. Product Part Numbers Affected by This Announcement
MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5
IPCE-MEDIA71X-K9
UNIFIED CONTACT CENTER ENTERPRISE MEDIAKIT RELEASE 7.1
CCEH-MEDIA75-K9
MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5
IPCE-MEDIA72X-K9
UNIFIED CCE MEDIAKIT RELEASE 7.2
CCEH-MEDIA75-K9
MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5
IPCE-SMEDIA700-K9
SYSTEM IPCC ENTERPRISE MEDIAKIT RELEASE 7.0
CCEH-MEDIA75-K9
MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5
IPCE-SMEDIA71X-K9
UNIFIED SYSTEM CCE MEDIAKIT RELEASE 7.1
CCEH-MEDIA75-K9
MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5
IPCE-SMEDIA72X-K9
UNIFED SYSTEM CCE MEDIAKIT RELEASE 7.2
CCEH-MEDIA75-K9
MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5
IPCH-MEDIA700-K9
IPCC HOSTED MEDIAKIT RELEASE 7.0
CCEH-MEDIA75-K9
MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5
IPCH-MEDIA71X-K9
UNIFIED CONTACT CENTER HOSTED MEDIAKIT RELEASE 7.1
CCEH-MEDIA75-K9
MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5
IPCH-MEDIA72X-K9
UNIFIED CCH MEDIAKIT RELEASE 7.2
CCEH-MEDIA75-K9
MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5
Product Migration Options
Customers are encouraged to migrate to version 7.5 of the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted editions. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/index.html.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.
Service prices for Cisco products are subject to change after the product End of Sale date.
For More Information
For more information about the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Edition 7.5, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1844/index.html, or contact your local account representative.
