Cisco Systems® announces the end-of-sale and end-of-life of specific Cisco® Customer Contact Software Releases (see the bulleted list below and Tables 1-3, 5). The related end-of-sale and end-of-life events and product part numbers affected are provided in Tables 1-5. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) until the Last Date of Support for the affected products. Affected products include:
Cisco CTI Desktop (Geo DCS) All Pre-4.7 Releases including 4.6.X, 4.5.X, 4.1.X
November 30, 2004
November 30, 2005
November 30, 2005
November 30, 2006
November 30, 2007
Cisco CTI Desktop (Geo DCS) 4.7
November 30, 2005
November 30, 2006
November 30, 2006
November 30, 2007
November 30, 2008
Cisco CTI Driver for Siebel 6.X
July 31, 2004
January 31, 2005
July 31, 2005
July 31, 2006
July 31, 2007
Cisco CTI Driver for Siebel 7.0.X
February 28, 2005
August 31, 2005
February 28, 2006
February 28, 2007
February 28, 2008
Cisco CTI JavaClient All Releases
July 31, 2004
January 31, 2005
July 31, 2005
July 31, 2007
July 31, 2008
Cisco CTI-OS 4.7
September 30, 2005
March 31, 2006
October 31, 2006
October 31, 2007
October 31, 2008
Cisco Agent Desktop 4.6 (Hosted and Enterprise only)
October 31, 2004
February 28, 2006
February 28, 2006
February 28, 2007
February 28, 2008
Table 3. Cisco E-Mail Manager, Cisco Web Collaboration, Cisco Media Blender, and Cisco Dynamic Content Adapter
End-of-Sale Product Part Number
End of Sale Date
End of Software Maintenance Release
End of New Service Attachment Date
End of Service Contract Renewal Date
Last Date of Support
Cisco E-Mail Manager 5.0.X
December 31, 2006
December 31, 2007
December 31, 2007
June 30, 2009
December 31, 2009
Cisco Web Collaboration 5.0.X
December 31, 2006
December 31, 2007
December 31, 2007
June 30, 2009
December 31, 2009
Cisco Media Blender 5.0
December 31, 2006
December 31, 2007
December 31, 2007
June 30, 2009
December 31, 2009
Dynamic Content Adapter 2.0.1
December 31, 2006
December 31, 2007
December 31, 2007
June 30, 2009
December 31, 2009
Table 4. End-of-Life Milestones and Definitions
Milestone
Definition
End-of-sale date
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
End of software maintenance releases date
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
End of new service attachment date
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
End of service contract renewal date
The last date to extend or renew a service contract for the product. The extension or renewal period cannot extend beyond the last date of support.
Last date of support
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
Table 5. Product Part Numbers Affected by this Announcement *
End-of-Sale Product Part Number
Product Part Number Description
ICM-MEDIAKIT-500
ICM Server Media version 5.0.0
IPC-MEDIAKIT-50
IPCC Media Kit For ICM 5.0
IPC-MEDIAKIT-50=
IPCC Media Kit For ICM 5.0
NAM-ASVMED-500
Advanced Services Software version 5.0 SP0
NAM-HIPCC-MED-500
NAM Hosted Multi-Tenant IPCC Software version 5.0.0
NAM-NPSMED-500
NAM Non-Production Suite software version 5.0.0
NAM-SVRMED-500
NAM Software version 5.0 SP0
* Added this table on July 6, 2004
PRODUCT MIGRATION OPTIONS
Cisco recommends that customers upgrade to the latest supported version of Cisco ICM software.
Before upgrading, customers should assess the requirements of the new release, which may require upgraded hardware (memory and CPU) and/or new versions of third-party software, including operating systems and databases.
Additionally, Cisco Advanced Services offers a service to perform a pre-upgrade assessment as well as assistance with the Cisco ICM upgrade process. To contact the Cisco ICM Upgrades Group, send an e-mail message to icmupgrades@cisco.com.
For more information about Cisco products, please contact your Cisco account manager and/or Cisco Channel Partner.
