End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0

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Updated:January 11, 2019

Document ID:1549302220973139

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EOL6641

Cisco^® announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Express 5.0. The last day to order the affected product(s) is July 27, 2009. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 5.0


Milestone	Definition	Date
End-of-Life Announcement Date	The date the document that announces the end of sale and end of life of a product is distributed to the general public.	January 26, 2009
End-of-Sale Date	The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.	July 27, 2009
Last Ship Date: App. SW	The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.	October 25, 2009
End of SW Maintenance Releases Date: App. SW	The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.	July 27, 2010
End of New Service Attachment Date: App. SW	For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.	July 27, 2010
End of Service Contract Renewal Date: App. SW	The last date to extend or renew a service contract for the product.	October 23, 2011
Last Date of Support: App. SW	The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.	July 26, 2012

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement


End-of-Sale Product Part Number	Product Description	Replacement Product Part Number	Replacement Product Description
CCX-5.0-BDL-7815=	CCX 5.0 - Required for 5 Seat Bundle 7815 Deployment	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-5.0-BDL-7816=	CCX 5.0 - Required for 5 Seat Bundle 7816 Deployment	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-5.0-BDL-7825=	CCX 5.0 - Required for 5 Seat Bundle 7825 Deployment	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-5.0-BDL-7835=	CCX 5.0 - Required for 5 Seat Bundle 7835 Deployment	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-5.0-BDL-7845=	CCX 5.0 - Required for 5 Seat Bundle 7845 Deployment	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-5.0-NEW-ENH	CCX 5.0 ENHANCED	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-5.0-NEW-PRE	CCX 5.0 PREMIUM	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-5.0-NEW-STD	CCX 5.0 STANDARD	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ADDON-KIT	CCX 5.0 Add On Kit	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ADV-EIM-S1	CCX 5.0 Cisco Email Interaction Mgr Advanced Seat Qty 1	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ADV-EIMS10=	CCX 5.0 Cisco Email Interaction Mgr Advanced Seat Qty 10	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ADV-EIMS1=	CCX 5.0 Cisco Email Interaction Mgr Advanced Seat Qty 1	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ADV-EIMS25=	CCX 5.0 Cisco Email Interaction Mgr Advanced Seat Qty 25	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ADV-EIMS50=	CCX 5.0 Cisco Email Interaction Mgr Advanced Seat Qty 50	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ADV-WIM-S1	CCX 5.0 Cisco Web Interaction Mgr Advanced Seat Qty 1	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ADV-WIMS10=	CCX 5.0 Cisco Web Interaction Mgr Advanced Seat Qty 10	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ADV-WIMS1=	CCX 5.0 Cisco Web Interaction Mgr Advanced Seat Qty 1	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ADV-WIMS25=	CCX 5.0 Cisco Web Interaction Mgr Advanced Seat Qty 25	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ADV-WIMS50=	CCX 5.0 Cisco Web Interaction Mgr Advanced Seat Qty 50	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-AQM-MEDKIT	CCX 5.0 Cisco Advaced Quality Management MedKit	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-AQM-S1	CCX 5.0 Cisco Advanced Quality Management Seat Qty 1	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-AQMU-S1	CCX 4.1 PRE AQM to 5.0 PRE AQM Seat Qty1 SW Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAEIMU-S1	CCX 5.0 Basic-Advanced EIM Seat Qty 1 Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAQMU-S1	CCX 4.1, 5.0 QM to 5.0 PRE AQM Seat Qty1 SW Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAS-EIM-S1	CCX 5.0 Cisco Email Interaction Mgr Basic Seat Qty 1	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAS-EIMS10=	CCX 5.0 Cisco Email Interaction Mgr Basic Seat Qty 10	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAS-EIMS1=	CCX 5.0 Cisco Email Interaction Mgr Basic Seat Qty 1	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAS-EIMS25=	CCX 5.0 Cisco Email Interaction Mgr Basic Seat Qty 25	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAS-EIMS50=	CCX 5.0 Cisco Email Interaction Mgr Basic Seat Qty 50	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAS-WIM-S1	CCX 5.0 Cisco Web Interaction Mgr Basic Seat Qty 1	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAS-WIMS10=	CCX 5.0 Cisco Web Interaction Mgr Basic Seat Qty 10	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAS-WIMS1=	CCX 5.0 Cisco Web Interaction Mgr Basic Seat Qty 1	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAS-WIMS25=	CCX 5.0 Cisco Web Interaction Mgr Basic Seat Qty 25	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAS-WIMS50=	CCX 5.0 Cisco Web Interaction Mgr Basic Seat Qty 50	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BAWIMU-S1	CCX 5.0 Basic-Advanced WIM Seat Qty 1 Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BDL-OS-ADD	CCX 5.0 OS, Server, ADD ON for UCM 5 or UCME 2 Seat Bundle	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BDL-OS-UPG	CCX 5.0 OS, Server, UPG ENH-PRE for UCM 5/UCME 2 Seat Bundle	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BUNDL-ADDON	CCX 5.0 ADD ON to UCM 5 Seat Bundle,Move to dedicated server	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-BUNDLE-UPG	CCX 5.0 UPG Bundle ENH-PRE, Move to dedicated server	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-CM-BUNDLE	5 Seat CCX ENH CCM Bundle - AVAILABLE ONLY WITH CCM	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-CME-BUNDLE	2 Seat CCX ENH CME Bundle - AVAILABLE ONLY WITH CM Express	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-COA-KIT	CCX 5.0 COA Kit	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-DART-NFR=	CCX 5.0 NFR Kit for DART: PREMIUM with 6 Seats-NO ASR/TTS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-DISTI-NFR=	CCX 5.0 NFR Kit for DISTI: PREMIUM with 6 Seats-NO ASR/TTS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-EIM-KIT	CCX 5.0 EIM MedKit	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ENH-ADDON	ADD ONs to an EXISTING 5.0 ENHANCED Deployment	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ENH-ENH-UPG	CCX 3.X,4.0,4.1,4.5 To 5.0 UPG ENH-ENH	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ENH-PRE-UPG	CCX 5.0 UPGRADE to 5.0 ENH-PRE	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-ENHANCED	NEW 5.0 ENHANCED Deployment	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-EPU-S1	CCX 3.X,4.0-5.0 ENH-PRE Seat Qty 1 Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-EU-S1	CCX 5.0 ENH Seat Qty 1 SW Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-NEW-E	CCX 5.0 ENH No HA Software	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-NEW-E-HAS	CCX 5.0 ENH HA 2 Server Option-Active, Standby	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-NEW-P	CCX 5.0 PRE No HA Software	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-NEW-P-HAS	CCX 5.0 PRE HA 2 Server Option-Active, Standby	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-NEW-S	CCX 5.0 STD No HA Software	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-PBO-S1	CCX 5.0 Cisco Express Preview Blended Outbound Seat Qty 1	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-PBOS10=	CCX 5.0 Cisco Express Preview Blended Outbound Seat Qty 10	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-PBOS1=	CCX 5.0 Cisco Express Preview Blended Outbound Seat Qty 1	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-PBOS25=	CCX 5.0 Cisco Express Preview Blended Outbound Seat Qty 25	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-PBOS50=	CCX 5.0 Cisco Express Preview Blended Outbound Seat Qty 50	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-PRE-ADDON	ADD ONs to an EXISTING 5.0 PREMIUM Deployment	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-PRE-PRE-UPG	CCX 3.X,4.0,4.1,4.5 To 5.0 UPG PRE-PRE	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-PREMIUM	NEW 5.0 PREMIUM Deployment	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-PU-S1	CCX 5.0 PRE Seat Qty 1 SW Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-QM-MEDKIT	CCX QM 50 SW MEDIA	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-QM-S1	CCX QM 50 SW, License - Single User	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-QM-S1=	CCX QM 50 SW, License - Single User	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-QMU-S1	CCX 4.1 PRE QM to 5.0 QM Seat Qty1 SW Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-SE-PUTPROMO	CCX 5.0 STD-ENH UCSS PROMO UPGRADE: CCX 3.x,4.x STDto5.0 ENH	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-SE-UPGPROMO	CCX 5.0 STD-ENH PROMO UPGRADE: CCX 3.x, 4.x STD to 5.0 ENH	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-SEU-S1	CCX 5.0 STD-ENH Seat Qyt 1 Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-SPU-S1	CCX 3.X,4.0-5.0 STD-PRE Seat Qty 1 Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-STANDARD	NEW 5.0 STANDARD Deployment	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-STD-ADDON	ADD ONs to an EXISTING 5.0 STANDARD Deployment	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-STD-ENH-UPG	CCX 5.0 UPGRADE to 5.0 STD-ENH	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-STD-PRE-UPG	CCX 5.0 UPGRADE to 5.0 STD-PRE	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-STD-STD-UPG	CCX 3.X,4.0,4.1,4.5 To 5.0 UPG STD-STD	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-SU-S1	CCX 5.0 STD Seat Qty 1 SW Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W03-E-E-U	CCX 4.1-5.0 UPG ENH-ENH; NO OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W03-E-P-U	CCX 4.1-5.0 UPG ENH-PRE NO OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W03-EHAS-U	CCX 4.1-5.0 UPG ENH HAS-HAS Actve,Stdby, NO OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W03-EPHAS-U	CCX 4.1-5.0 UPG ENH-PRE HAS-HAS Actve,Stdby, NO OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W03-P-P-U	CCX 4.1-5.0 UPG PRE-PRE, NO OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W03-PHAS-U	CCX 4.1-5.0 UPG PRE HAS-HAS Actve,Stdby, NO OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W03-S-E-U	CCX 4.1-5.0 UPG STD-ENH, NO OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W03-S-P-U	CCX 4.1-5.0 UPG STD-PRE NO OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W03-S-S-U	CCX 4.1-5.0 UPG STD-STD; NO OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W2K-E-E-U	CCX 3.X,4.0,4.5-5.0 UPG ENH-ENH; WITH Win2003 OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W2K-E-P-U	CCX 3.X,4.0,4.5-5.0 UPG ENH-PRE WITH Win2003 OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W2K-EHAS-U	CCX 4.0-5.0 UPG ENH HAS-HAS Actve,Stdby, WITH Win2003 OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W2K-EPHAS-U	CCX 4.0-5.0 UPG ENH-PRE HAS-HAS Actve,Stdby, WITH Win2003 OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W2K-P-P-U	CCX 3.X,4.0,4.5-5.0 UPG PRE-PRE, WITH Win2003 OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W2K-PHAS-U	CCX 4.0-5.0 UPG PRE HAS-HAS Actve,Stdby, WITH Win2003 OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W2K-S-E-U	CCX 3.X,4.0,4.5-5.0 UPG STD-ENH WITH Win2003 OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W2K-S-P-U	CCX 3.X,4.0,4.5-5.0 UPG STD-PRE WITH Win2003 OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-W2K-S-S-U	CCX 3.X,4.0,4.5-5.0 UPG STD-STD; WITH Win2003 OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-WFM-MEDKIT	CCX WFM 50 SW MEDIA	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-WFM-S1	CCX WFM 50 SW, License - Single User	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-WFM-S1=	CCX WFM 50 SW, License - Single User	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-WFMU-S1	CCX 4.1 PRE WFM to 5.0 WFM Seat Qty1 SW Upg	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-WFO-S1	CCX WFO 50 SW, License - Single User	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-WFO-S1=	CCX WFO 50 SW, License - Single User	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-WIM-KIT	CCX 5.0 WIM MedKit	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50-WPL-NFR	CCX 5.0 NFR Kit: 6 seats Inbound HA,Outbound,QM,WFM,EIM,WIM	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50ENH-SEAT1	CCX 5.0 ENH Seat Qty 1 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50ENH-SEAT10=	CCX 5.0 ENH Seat Qty 10 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50ENH-SEAT1=	CCX 5.0 ENH Seat Qty 1 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50ENH-SEAT25=	CCX 5.0 ENH Seat Qty 25 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50ENH-SEAT50=	CCX 5.0 ENH Seat Qty 50 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50EP-BUN-UPG=	CCX 5.0 UPG 5 Seat Bundle from ENH-PRE	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50PRE-SEAT1	CCX 5.0 PRE Seat Qty 1 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50PRE-SEAT10=	CCX 5.0 PRE Seat Qty 10 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50PRE-SEAT1=	CCX 5.0 PRE Seat Qty 1 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50PRE-SEAT25=	CCX 5.0 PRE Seat Qty 25 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50PRE-SEAT50=	CCX 5.0 PRE Seat Qty 50 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50STD-SEAT1	CCX 5.0 STD Seat Qty 1 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50STD-SEAT10=	CCX 5.0 STD Seat Qty 10 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50STD-SEAT1=	CCX 5.0 STD Seat Qty 1 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50STD-SEAT25=	CCX 5.0 STD Seat Qty 25 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-50STD-SEAT50=	CCX 5.0 STD Seat Qty 50 (agent or supervisor)	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7815I-50	CCX 5.0 7815 IBM Server SW,OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7815I-50-HAS	CCX 5.0 7815 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7815I-50E-HAS=	CCX 5.0 ENH 7815 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7815I-50E=	CCX 5.0 ENH 7815 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7815I-50P-HAS=	CCX 5.0 PRE 7815 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7815I-50P=	CCX 5.0 PRE 7815 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7815I-50S=	CCX 5.0 STD 7815 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816H-50	CCX 5.0 7816 HP Server SW,OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816H-50-HAS	CCX 5.0 7816 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816H-50-HAS-U	CCX 5.0 7845 HP HA Active,Standby SW	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816H-50E-HAS=	CCX 5.0 ENH 7816 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816H-50E=	CCX 5.0 ENH 7816 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816H-50P-HAS=	CCX 5.0 PRE 7816 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816H-50P=	CCX 5.0 PRE 7816 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816H-50S=	CCX 5.0 STD 7816 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816I-50	CCX 5.0 7816 IBM Server SW,OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816I-50-HAS	CCX 5.0 7816 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816I-50-HAS-U	CCX 5.0 7845 IBM HA Active,Standby SW	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816I-50E-HAS=	CCX 5.0 ENH 7816 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816I-50E=	CCX 5.0 ENH 7816 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816I-50P-HAS=	CCX 5.0 PRE 7816 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816I-50P=	CCX 5.0 PRE 7816 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7816I-50S=	CCX 5.0 STD 7816 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825H-50	CCX 5.0 7825 HP Server SW,OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825H-50-HAS	CCX 5.0 7825 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825H-50-HAS-U	CCX 5.0 7816 HP HA Active,Standby SW	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825H-50E-HAS=	CCX 5.0 ENH 7825 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825H-50E=	CCX 5.0 ENH 7825 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825H-50P-HAS=	CCX 5.0 PRE 7825 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825H-50P=	CCX 5.0 PRE 7825 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825H-50S=	CCX 5.0 STD 7825 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825I-50	CCX 5.0 7825 IBM Server SW,OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825I-50-HAS	CCX 5.0 7825 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825I-50-HAS-U	CCX 5.0 7816 IBM HA Active,Standby SW	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825I-50E-HAS=	CCX 5.0 ENH 7825 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825I-50E=	CCX 5.0 ENH 7815 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825I-50P-HAS=	CCX 5.0 PRE 7825 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825I-50P=	CCX 5.0 PRE 7825 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7825I-50S=	CCX 5.0 STD 7815 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835H-50	CCX 5.0 7835 HP Server SW,OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835H-50-HAS	CCX 5.0 7835 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835H-50-HAS-U	CCX 5.0 7825 HP HA Active,Standby SW	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835H-50E-HAS=	CCX 5.0 ENH 7835 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835H-50E=	CCX 5.0 ENH 7835 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835H-50P-HAS=	CCX 5.0 PRE 7835 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835H-50P=	CCX 5.0 PRE 7835 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835H-50S=	CCX 5.0 STD 7835 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835I-50	CCX 5.0 7835 IBM Server SW,OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835I-50-HAS	CCX 5.0 7835 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835I-50-HAS-U	CCX 5.0 7825 IBM HA Active,Standby SW	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835I-50E-HAS=	CCX 5.0 ENH 7835 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835I-50E=	CCX 5.0 ENH 7815 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835I-50P-HAS=	CCX 5.0 PRE 7835 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835I-50P=	CCX 5.0 PRE 7815 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7835I-50S=	CCX 5.0 STD 7815 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845H-50	CCX 5.0 7845 HP Server SW,OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845H-50-HAS	CCX 5.0 7845 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845H-50-HAS-U	CCX 5.0 7835 HP HA Active,Standby SW	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845H-50E-HAS=	CCX 5.0 ENH 7845 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845H-50E=	CCX 5.0 ENH 7845 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845H-50P-HAS=	CCX 5.0 PRE 7845 HP HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845H-50P=	CCX 5.0 PRE 7845 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845H-50S=	CCX 5.0 STD 7845 HP Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845I-50	CCX 5.0 7845 IBM Server SW,OS	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845I-50-HAS	CCX 5.0 7845 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845I-50-HAS-U	CCX 5.0 7835 IBM HA Active,Standby SW	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845I-50E-HAS=	CCX 5.0 ENH 7845 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845I-50E=	CCX 5.0 ENH 7815 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845I-50P-HAS=	CCX 5.0 PRE 7845 IBM HA Active,Standby SW,2 OS,2 SQL2K	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845I-50P=	CCX 5.0 PRE 7815 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCX-7845I-50S=	CCX 5.0 STD 7815 IBM Server SW,OS 10 Seats	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCXIVR-50DB1PS1	CCX or IVR 5.0 MS SQL 2K Server 1 Processor Software	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCXIVR-50DB1PS1=	CCX or IVR 5.0 MS SQL 2K Server 1 Processor Software	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCXIVR-50DB2PS1	CCX or IVR 5.0 MS SQL 2K Server 2 Processors Software	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCXIVR-50DB2PS1=	CCX or IVR 5.0 MS SQL 2K Server 2 Processors Software	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCXIVR-W03-COA-KIT	CCX and IP IVR COA Kit: Win2003 and COA	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later
CCXIVR-W2K-COA-KIT	CCX and IP IVR COA Kit: Win2000 and COA	See Product Migration Options section for details.	Cisco Unified Contact Center Express 7.0 or later

Product Migration Options

Customers are encouraged to migrate to Cisco Unified Contact Center Express 7.0 or later. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html.

Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.

Customers may be able to continue to purchase the Cisco Unified Contact Center Express 5.0 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.

Service prices for Cisco products are subject to change after the product End of Sale date.

For More Information

For more information about the Cisco Unified Contact Center Express 7.0 or Later, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html, or contact your local account representative.

For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html.

To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.

Contact Cisco

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