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Cisco Unity Express 7.1
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Cisco Unity Connection 7.1
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Cisco Unity 7.0
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Target Customers
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Branch Office
SMB Commercial
Distributed Enterprise
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SMB
Commercial
Enterprise
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Enterprise
Commercial
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Platform
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Router
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Server
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Server
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Maximum capacity (Ports/Sessions)
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24
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144 ports on single server or 288 ports on active/active cluster pair (VM only)
72 ports on single server or 144 ports on active/active cluster pair (IM)
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200 per server (multiple servers supported)
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Maximum capacity (Mailboxes)
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250
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10,000 (VM only)
7,500 (IM, per server or active/active server pair, multiple servers or server pairs supported)
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15,000 per server (multiple servers supported)
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Total networked users
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125,000
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50,000
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250,000
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Intuitive Telephone User Interface
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Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)
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X
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X
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X
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Reverse, pause, or fast forward message
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X
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X
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X
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Control volume, speed during playback
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X
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X
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Pause or resume during message recording
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X
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X
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Address message to multiple recipients
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X
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X
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X
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Remove introductions to forwarded messages
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|
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X
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Search for messages by name, caller ID, phone number, extension
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X
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X
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Regular, urgent, and private messages
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X
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X
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VM, UM-E
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Secure messages
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X
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X
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Future delivery
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X
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X
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X
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Return receipt
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X
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X
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X
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Live record
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X
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X
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X
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Live reply (Internal and external callers)
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X
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X
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X
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Address message by extension or by name
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X
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X
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X
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Message delivery to non-subscribers or subscribers at non-office telephone numbers
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X
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X
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X
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Forward fax to any fax machine
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X
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X
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X
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Access meetings in Cisco Unified MeetingPlace and Unified MeetingPlace Express
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X
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Access appointments in your Microsoft Outlook calendar
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X
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Set preferences per device (such as speed, volume, conversation type, PIN requirement)
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X
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Edit alternate contact numbers from the TUI
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X
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Desktop Message Access*
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Single inbox and message store
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UM-E, UM-D
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Play, save and delete voice mail
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IMAP
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IMAP, IMAP -O, IMAP-N, Inbox
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UM, IMAP, IMAP-O, Inbox
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Reply, forward, record voice mail
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IMAP, IMAP -O, IMAP-N, Inbox
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UM, IMAP-O, Inbox
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Message Waiting Indicator synchronization
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IMAP
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IMAP, IMAP -O, IMAP-N, Inbox
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UM, IMAP, IMAP-O, Inbox
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Embedded DVR-style interface to play, pause, rewind, fast forward
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IMAP-O, IMAP-N, Inbox
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UM, IMAP-O, Inbox
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Generic media player to play, pause, rewind, fast forward
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X
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X
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Respond to voice mail with email
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X
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UM
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Apply inbox rules to voice and fax mail
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IMAP
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X
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Access voice mail via Cisco Unified Personal Communicator
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IMAP
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IMAP
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Access voice mail via IBM Lotus Sametime
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IMAP
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IMAP
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RSS inbox reader
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X
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End User Features
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Personal web administration via Cisco Personal Communications Assistant
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X
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X
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Full or brief TUI menus
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X
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X
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X
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Change prompt and message playback speed
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X
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X
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Address/record or record/address message
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X
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X
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Record multiple personal greetings
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8 greetings
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7 greetings
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5 greetings
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Holiday schedule and greeting
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X
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Alternate greeting - expiration date/time, notify users, play full greeting for callers, forward to greeting without ringing phone
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X
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X
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Record separate sets of greetings in different languages
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X
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Message notification - SMTP text, pager, phone destinations, SMS
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X
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X
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X
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Cascade message notifications
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X
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X
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X
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Announce/don't announce message counts (total, saved, new)
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X
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X
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X
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Announce/don't announce transferred call
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X
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X
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Send callers to call, directory, or interview handlers
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X
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X
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X
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Select order of message receipt (LIFO/FIFO, type) via GUI
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via VoiceView Express
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X
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X
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RIM Blackberry support
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Via Cisco Unified Mobility Advantage and Unified Mobile Communicator
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X
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Pocket PC support
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Via Cisco Unified Mobility Advantage and Unified Mobile Communicator
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X
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Palm Treo support
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|
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X
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Message monitor (live call screening)
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X
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Interrupted Session Recovery
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|
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X
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Alternate extensions
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X
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X
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X
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Private distribution lists
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X
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X
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X
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Include non-subscribers in distribution lists
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X
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PIN-less login to voice mailbox
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X
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X
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Via trusted alternate extension
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Address messages to frequently used names
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X
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Customizable subject lines (for visual voicemail)
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X
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Voice message store and forward (to external mailbox)
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X
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Call Transfer Features
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Route incoming calls by caller ID
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X
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Route incoming calls by time of day
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X
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X
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Route incoming calls by calendar (free/busy on Exchange)
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X
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Simple transfer and screening
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X
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X
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Subscriber zero-out
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X
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Transfer to alternate contact number
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Up to 12 numbers
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X
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Disable transfer prompts
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X
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Call transfer rules using Cisco Unified Mobility
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Deploy w/Cisco Unified Mobility
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Deploy w/Cisco Unified Mobility
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Deploy w/Cisco Unified Mobility
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Speech Recognition Interface (ASR)**
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Voice dial directory, personal contacts
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X
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Subscriber Address Menu Only
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Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)
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X
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X
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Pause, resume, speed up, slow down, skip ahead, skip back commands
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X
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Edit and manage personal greetings
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X
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Speech access to meetings in Cisco Unified MeetingPlace, Unified MeetingPlace Express, and Outlook
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X
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Allow users to speak voicemail passwords
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X
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Allow users to speak time and dates
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X
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Email access via Text-To-Speech
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Play, repeat, save messages
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X
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X
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Process messages (delete, save as new, reply, forward, skip, hear day or time stamp)
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|
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X
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List and play supported message attachments
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X
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IP Phone Services
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Visual Voicemail for Unified IP Phones (VoiceView Express for Cisco Unity Express)
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X
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X
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X
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Manage messages
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X
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X
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X
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Manage mailbox settings
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X
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Icon representation of urgent messages
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X
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X
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X
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Display user's message store capacity percentage
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X
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Sort messages by caller, date, type, priority
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X
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X
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X
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Search messages by caller, sender, date, CLID, priority
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X
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X
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Fax
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T.37 inbound & outbound simple fax
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X
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X
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Cisco Fax Server
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X
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X
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Third-party fax server
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|
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X
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Single phone number for voice calls and fax transmissions
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X
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Localizations
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English (US-ENU)
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X
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X
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X
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TTD/TTY
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X
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X
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Languages supported (see individual solution guides for details)
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19
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19
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28
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Enterprise deployment
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System networking
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X
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X
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X
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Multiple Sites
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X
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5 locations only
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X
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VPIM
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X
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10 locations only
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X
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AMIS
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|
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X
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Cisco Unity Bridge
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|
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X
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Redundancy
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X
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X
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Search space and partition support
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X
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Support on VMware platform
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|
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X
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Telephony environments
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Cisco Unified Communications Manager
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X
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X
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X
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Cisco Unified Communications Manager Express
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X
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X
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X
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Legacy PBX via PBX IP Media Gateway (PIMG)
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X
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X
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Multiple Simultaneous Integrations
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X
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X
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Serial Integrations (via PIMG)
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X
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X
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Analog Integrations (via PIMG)
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X
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X
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Security Features
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Cisco Security Agent
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X
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X
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Password and PIN policy options
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X
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X
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X
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Call-restriction tables - prevent toll fraud
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X
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X
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X
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Secure, private messaging
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X
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X (with encryption)
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Security event logging
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X
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X
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User PIN reset
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X
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X
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X
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Message archiving utilities
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X
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X
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Message aging policies
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X
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X
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Support HTTPS for secure web access
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X
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X
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X
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Secure Signaling and Media
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X
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X
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RSA Secure-ID 2-factor one-time PIN authentication interface
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X
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Secured Hash Algorithm for PIN and web password
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SHA-1
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SHA-1
MD-5
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SHA-1
MD-5
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Interactive Voice Response
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Database integration (Oracle 10g, Sybase 15.0, IBM DB2 v9.1, MSDE, and MsSQL 2000)
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X
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|
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IVR Web application development
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X
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|
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HTTP Support
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X
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|
|
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Create Automated Attendant scripts through GUI
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X
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|
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Outbound email and fax notification
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X
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|
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Historical and real-time reporting on IVR
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X
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Administration
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Admin interface
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Web & CLI
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Web & CLI
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Web
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Password synchronization with Cisco Unified Communications Manager Express
|
X
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Installation
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< 30 min
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<1 hour
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Approx 4 hours
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Reports
|
X
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X
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X
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Factory default source configuration file
|
X
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|
|
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System Broadcast
|
X
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X
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X
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Simple Network Management Protocol (SNMP) support
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X
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X
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X
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Message handling actions (determines how specific types of messages are handled)
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|
X
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|
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Auto-Attendant
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5 levels
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Unlimited levels
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Unlimited levels
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Directory, call, interview handlers
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|
X
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X
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Dispatch messaging
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|
X
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|
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Alternate TUI Key Mappings
|
|
X
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X
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Custom Key Mapping
|
|
X
|
X
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Hospitality integration
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|
|
X
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Share subscriber licenses among networked servers (license pooling)
|
|
|
X
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Scheduled online backup (one-time and recurring)
|
X
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|
|
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Support for subscriber information dump, Consolidated Object Backup and Restore Application Suite (COBRAS) tool, port usage analyzer, and public distribution list builder
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|
X
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