Table of Contents
About This ManualAudience
Organization
Related Documentation
Conventions
Obtaining Documentation
Optical Networking Product Documentation CD-ROM
Ordering Documentation
Documentation Feedback
About This Manual
This section explains who should read the Cisco ONS 15454 SDH Troubleshooting and Maintenance Guide, R3.3, how the document is organized, related documentation, document conventions, how to order print and CD-ROM documentation, and how to obtain technical assistance.
Audience
This guide is for Cisco ONS 15454 SDH users who are responsible for troubleshooting and maintenance. General troubleshooting categories and a comprehensive list of ONS 15454 SDH alarms are provided. These sections include procedures for correcting every troubleshooting issue. All maintenance procedures are included, as well as detailed card reference information.
Users responsible for installing and configuring ONS 15454 SDH nodes should have the companion Cisco ONS 15454 SDH Installation and Operations Guide.
Organization
Related Documentation
Cisco ONS 15454 SDH Installation and Operations Guide, Release 3.3
Cisco ONS 15454 SDH Product Overview, Release 3.3
Release Notes for the Cisco ONS 15454 SDH, Release 3.3
Cisco Warranty Services for ONG Products
Installing the Cisco ONS 15454 SDH Conducted Emissions Kit (Required for EMEA compliance only)
Cisco ONS 15216 EDFA2 Operations Guide
Installing the Cisco ONS 15216 100 Ghz DWDM Filters
Installing Cisco ONS 15216 OADMs
Cisco ONS 15216 Optical Performance Manager Operations Guide
Conventions
The following conventions are used throughout this publication:
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Note Means reader take note. Notes contain helpful suggestions or useful background information. |
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Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
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Warning Means reader be careful. In this situation, you might do something that could result in harm to yourself or others. |
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Tip Means the information might help you solve a problem. |
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Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Optical Networking Product Documentation CD-ROM
Optical networking-related documentation, including Release 3.3 of the Cisco ONS 15454 SDH Troubleshooting and Maintenance Guide and the Cisco ONS 15454 SDH Installation and Operations Guide is available in a CD-ROM package that ships with your product. The Optical Networking Product Documentation CD-ROM is updated as required. Therefore, it might be more current than printed documentation.
Ordering Documentation
Cisco documentation is available in the following ways:
http://www.cisco.com/public/ordsum.html
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
- Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
- Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
- Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
- Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.