Technical Assistance Update

Cisco is introducing a new process for opening technical support service requests for Scientific Atlanta products and services. A single, seamless interface will enable you to effectively open and manage your service requests online and by phone for both Scientific Atlanta and Cisco products. Please be assured, you will continue receiving the highest quality service you have in the past.

For Notified Customers

Note: This is a migration process. Until you have been contacted by your local office, please follow the same service request process you used previously. A representative will contact you shortly.

How to Open a Service Request

Opening a service request begins with a simple, one-time online registration process.

First, register for a Cisco.com user ID and create a Cisco.com profile. Your contract number must be associated with the Cisco.com user ID.
If you have any problems with the web registration process, send an email to Cisco at web-help@cisco.com.
To open a case, you will be required to provide your contract number and Cisco.com user ID.
If you don't know your contract number, please email:
U.S./Canada: SPVTC_C3@external.cisco.com
Europe and Japan: support-agreements@cisco.com

To initiate or check on status of a service request:

Online Support
Cisco.com log-in required
Online Support - Japan
Cisco.com log-in required
By Phone
U.S. 1-866-787-3866 Toll Free
Europe +32 2 704 2002
Japan 0120 086771

Hierarchical Navigation

Scientific Atlanta

Introduction

Technical Assistance Update

For Notified Customers

How to Open a Service Request

To initiate or check on status of a service request:

Hierarchical Navigation

Scientific Atlanta

Introduction

Technical Assistance Update

For Notified Customers

How to Open a Service Request

To initiate or check on status of a service request:

Related Items

Welcome Letter

Access Support

Links