Cisco Unified CallConnector for Microsoft Dynamics CRM

Enhance Productivity, Work More Strategically

Provide all staff in your small or medium-sized business (SMB), not just call center agents, with an easy-to-use and more complete customer relationship management (CRM) solution. The Cisco Unified CallConnector for Microsoft Dynamics CRM integrates Cisco Unified Communications with the Microsoft Dynamics CRM application at the desktop, without the need for additional hardware. The latest version of the software is available in English and 19 other languages: Danish, Dutch, Finnish, French, German, Greek, Italian, Norwegian, Portuguese (Brazilian and Portuguese), Spanish, Swedish, Czech, Hungarian, Polish, Russian, Turkish, Chinese (simplified), and Japanese.

Cisco Unified CallConnector for Microsoft Dynamics CRM provides:

• Greater employee productivity and organizational efficiencies
• Immediate information about inbound and outbound calls
• Fast and easy "click to dial" functionality from CRM database records
• Call duration tracking, information capture, and record creation

Cisco Unified CallConnector for Microsoft Dynamics CRM is the first IP communications application to receive certification from Microsoft.