Standards-Based Support for Rich Presence

Cisco Unified Presence is a standards-based platform that collects information from multiple sources about user availability and communications capabilities to provide rich presence status and facilitate presence-enabled communications with Cisco Unified Communications and other critical business applications.

Cisco Unified Presence Overview

Video Data Sheet

Overview of Cisco Unified Presence - Standards-Based Rich Presence Platform. (3:00 min)

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This scalable and easy-to-manage solution can help you:

• Increase productivity: Connect with colleagues on the first try by knowing their availability in advance on either Cisco Unified Personal Communicator and Cisco Unified IP Phone.
• Enhance collaboration: Share availability information and instant messages with coworkers within your business or between businesses with Cisco Unified Personal Communicator.
• Streamline communications: View telephony status of coworkers from Cisco Unified Personal Communicator, IBM Lotus Sametime, or Microsoft Office Communicator, and simply click to call them through Cisco Unified Communications Manager.
• Presence-enabled business applications: Expose presence information and user communications capabilities in corporate web directories, point of sales applications, or customer relationship management systems through Cisco Unified Application Environment and standards-based APIs on Cisco Unified Presence.
• Improve first-call resolution and customer satisfaction: Allow subject matter experts anywhere in your enterprise to handle incoming customer calls with presence capabilities delivered with Cisco Unified Expert Advisor, Cisco Unified Presence, and Cisco Unified Personal Communicator.