Operate Services

• Cisco SMARTnet Service
  An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help you maximize operational efficiency.
• Cisco Smart Foundation Service
  Formerly SMB Support Assistant, Cisco Smart Foundation Service An entry-level technical support service that provides the support that small businesses need to help them maintain network reliability and minimize disruption to business.
• Cisco Software Application Support Services
  Cisco Software Application Services (SAS) and Software Application Services plus Upgrades (SASU) maximize the value of your application technology with around-the-clock access to technical support and software upgrades and updates.
• Focused Technical Support
  Provides high-touch technical support to improve an organizations operational efficiency.
• Remote Management Services
  Proactively manage your converged IT infrastructure by identifying and resolving day-to-day operational issues.

Optimization Services

Cisco Foundation Technology Optimization Service/NOS

Through a comprehensive set of assessment services, advanced network support and proactive consultations, the Cisco Foundation Technology Optimization Service/NOS helps you increase the performance of your network infrastructure, enhance security and improve operational efficiency. The optimization services for Unified Communications, Data Center Networking and Wireless LAN build upon this service.

• Service Overview (PDF - 282 KB)

Foundation Technology Availability Service

Helps you maintain and improve network availability based on your operational processes and readiness.