Offer Managed Services to Small Businesses

Rapidly and efficiently deploy and grow managed unified communications services for the small-business market with a Cisco Service Node. Part of an innovative, end-to-end architecture for managed services delivery, the Cisco Service Node resides in your network and acts as a central provisioning tool. It provides:

• Rapid service creation
• Dynamic, secure, and reliable endpoint configuration
• Simplified deployment and enhanced management capabilities
• Automatic software updates for customer premises equipment (CPE)
• Session Initiation Protocol (SIP) trunk aggregation for public telephone network connectivity via a wholesale ITSP.
• Near Zero Touch Deployment (ZTD) capabilities.
• API for integrating with back-end OSS/BSS systems.

It is designed for managing CPE from the Cisco Smart Business Communications System (SBCS) and facilitating secure services for the broad portfolio of SBCS customer endpoints.

Channel Support for Service Providers

The service node also supports managed-services provider that use Cisco certified value-added resellers as a channel to market. By taking advantage of the channel for sales and first-line support, you can avoid scaling your sales and operations teams to service thousands of small- business customers. The channel in turn benefits from simpler deployment and better manageability through Cisco Service Node capabilities. Reseller capabilities include:

• Secure, partitioned portal
• Customer account creation
• CPE configuration, and software upgrades using verified versions
• Inventory reports
• Preconfigured service provider specific SIP trunking
• Autocreation of profiles for Cisco VPN client