CiscoWorks Assistant

CiscoWorks Assistant is a web-based tool that provides workflows to help you resolve network management and deployment issues. A workflow is a compilation of tasks that help you deploy CiscoWorks LAN Management Solution (LMS) servers and troubleshoot your network. The CiscoWorks Assistant Engine, which works in the back end, executes the workflows and allows you to navigate among the tasks.

CiscoWorks Assistant unified workflows envelop capabilities that are available in all CiscoWorks LMS applications. CiscoWorks Assistant supports the following workflows:

• Server Setup workflow helps you create a multiserver setup, add and manage devices, and configure the authentication, authorization, and accounting (AAA) mode to Cisco Secure Access Control Server (ACS). You can add devices to the Device and Credential Repository and import them into CiscoWorks LMS applications.
• Device Troubleshooting workflow helps you identify the root cause of device unreachability.
• End Host/IP Phone Down workflow gives you the information you need to troubleshoot and analyze connectivity issues.

CiscoWorks Assistant is available with CiscoWorks LMS and is installed along with CiscoWorks Common Services.