Deliver Personalized Customer Service Experiences

Cisco Unified Call Services, Universal Edition, uses Voice Extensible Markup Language (VoiceXML), Web services, and open standards to interoperate with business applications, databases, and network resources to deliver a personalized customer service experience to every caller. The software enables you to:

• Deliver advanced voice self-service applications that provide a consistent customer experience across channels
• Run and scale intelligent applications that integrate with existing enterprise software infrastructure
• Update and modify applications in-place and on-demand to respond to business needs
• Run applications for multiple departments or customers from one server infrastructure

Open, Flexible, Easy-to-Use

Cisco Unified Call Services, Universal Edition puts you in control of your voice self-service applications with the resources to manage the full application lifecycle - from design to launch and beyond—by allowing you to:

• Run applications on VoiceXML platforms such as Cisco Customer Voice Portal as well as Avaya Voice Portal, Edify Voice Interaction Platform, Tellme, Genesys VoiceGenie, Genesys Voice Portal, and Syntellect
• Upgrade to new infrastructure or run on multiple platforms without rewriting your applications with the integrated Gateway Adapter technology
• Secure and control systems using flexible administrator rights that allow you to delegate authority to run and maintain groups of applications for different departments or clients
• Make complex voice applications much easier to develop and manage
• Run on IBM WebSphere, BEA WebLogic, Apache Tomcat, Microsoft Windows, SUN Solaris, Linux, and IBM AIX

Cisco Unified Call Services, Universal Edition, works with Cisco Unified Call Studio. Together, the software powers voice self-service applications in an enterprise, carrier or service bureau environment.